September 2023 by Jane Robinson
Lovely smallish shop with pleasant staff and a good selection of products. It's a shame it's so expensive and I can only buy for Birthday or Xmas presents.
August 2023 by Rose Walker (Rose)
Nice but pricy these days good collection live the lush smell very therapeutic
July 2023 by Holly Marsden
Don?t know if this is just something lush employees do for some odd reason. But one of the girls at the counter took a liking to my boyfriend, blatantly ignoring me and giggling like he?s the funniest person she?s ever met.Before we left she gave him a free bar of soap with a Lush card attached to it. We didn?t realise until we got home she?d left a little note on the back of the card ?love from [name] xoxox?I don?t know if I just read into the entirely strange encounter and it?s actually just one of the things lush pushes employees to do, but I didn?t appreciate her rude behaviour towards me like I didn?t exist.But we both got a free bar of soap so can?t complain too much
May 2023 by Lee J
Great range of products, Bath bomb heaven, knowledgeable staff, great service ?
May 2023 by haslam cloggers
Well stocked and good display. Staff mither and don't like you looking ?
April 2023 by Declan Collard
Lovely staff, terribly strange smell inside tho
March 2023 by Komal Henna
Can I say thank you to Chloe for gifting me these products they smell divine hand soap are suitable for my dry hands and leaves hydrating. Dream love is also hydrating hand and body cream leaves my hand moisturising and hydrating love it thanks for great service
February 2023 by Martyn Hardacre
Very nice shop and staff are always lovely. This place has got pricey recently though
February 2023 by Sarah Wild
Firstly? all the staff in the Bury store are so knowledgeable and absolutely lovely and while shopping yesterday I was chatting to a member of staff about my love of Lush and she was telling me about a new wax melt product which she knew loads about so I decided to buy one and completely out of the blue she gifted it to me advising to just pass the kindness on when I next get an opportunity and well, I?ve never heard of acts of kindness like that from a big chain store and it really made my day it was so so lovely ? I didn?t get the ladies name sadly but thank you so much Lush Bury you really are a pilot for positive corporate change!
February 2023 by Kimberley Platt
We visited lush today at The Rock Bury.
I picked up the children?s favourite bathbomb and asked a young lady about some creams that a toddler friendly who suffers with eczema. This lady stopped what she was doing and helped me immediately. She knew exactly what products to show me - I was ready buy the products but she said it?s probably better to sample them first to find out what is better. This lady told me what ingredients were in the creams and was very informative. I also said I need to pay for the bathbomb now and she said ?No - it?s on me ??? I want you to have it, my treat!?.
I have never been into any shop that has helped me in this way with all the information about the creams and then to be told by the staff member ?my treat?! We?re very grateful for her kind gesture!!!
I?m gutted I never got this ladies name but she was lovely and very friendly, her customer service was second to none.
Thank you again x
February 2023 by Andrew Worrall
I asked if any of the products would be suitable for me as I have eczema. Thank you to the really friendly person (sorry I didn't get your name) who was incredibly helpful and understanding, recommending products that are potentially suitable for me and gave me a free bath bomb and a shower gel sample to try out. First visit and a very pleasant one. Great customer experience, I'm sure I will be back. Thank you!
January 2023 by Antony
Very nice staff and a lot quieter to visit than most Lush stores which was nice
December 2022 by chris birtles
Great staff and great stuff. Expensive but all hand made and top quality
December 2022 by Mike773 U
Yog Nog, the shower gel we buy every Christmas is now discontinued. Maple syrup, clove & ylang ylang made it smell luxurious. Very disappointed with this decision. Complained online, only to be responded to by a chatbot. Lush is generally overpriced, but has good quality bath bombs and shower gels/creams.
December 2022 by Katy Chadderton (The Chadd Fam!!)
Very disappointing visit. My two young daughters always love a visit to lush due to the fantastic service and the opportunity to smell and try the products. This has always been the norm and so when entering the Bury Rock branch today we thought this would also be the case especially as there were signs up saying ?try me?. Immediately my daughter touched the tester pot a lady rushed over to tell her she was doing it wrong and was huffing and puffing. She then blatantly said to one of her colleagues ?go and watch them?. It was very uncomfortable. I tried to explain she was only looking, however it was clearly frowned upon. Definitely not our usual experience of Lush.
