September 2023 by williamchris2pherb
Much improved after review but still one of the old issues persists. They used to regularly say they had run out of decaff coffee and sometimes decaff tea. Not a lot to ask for from a coffee shop but it was the case. Same happened today - no decaff coffee. Blamed on the deliverers but as far as customer is concerned that is of little relevance. A shame, as staff are trying much harder.
August 2023 by dmarsden32023
This store is one of the friendliest in the area Paulina the manager is wonderful and the team are a credit to the Costa Brand . I pass three other Costa Coffee shops to get to this one. Consistent quality and excellent customer service also from Patricia Anna Liam and Paige. Best flat white for miles all served with a smile ? Diane
June 2023 by Quest58633214549
The newly refurbished Costa is very clean and airy looking. Unfortunately,the same issues still persist. Toilets are not regularly inspected or cleaned, Tables are left uncleaned with piles of dirty cups and trays left. It was not particularly busy when I arrived but a queue soon built up behind me.... Some shortage of staff perhaps? I had stopped coming in as it looked and felt neglected..... But this will soon manifest itself once more if the staff are not engaged to look after the place... A large place so I'm sure they should do better with the turnover the place must generate.
May 2023 by Laura C
If I had the option to rate this place with 0 stars then I would. Myself & another relative both had food poisoning from eating meat here a few weeks ago (Vomiting, diarrhoea, body aches & headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms & the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick & having diarrhoea. Myself & my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience
May 2023 by ada1965asa
Coffee not hot enough. Very poor toastie, only toasted one side underneath bread was damp... Checked the date was today's but item not fresh .. same yesterday lemon drizzle cake not fresh gave it them back. Appalling. Cafe Nero products far superior...won't be going again .
March 2023 by babyhk
Great coffee but clearly not enough staff as tables aren't cleared swiftly and the place on occasions is grubby but the people who are there are good and clearly rushed off their feet at busy times. There aren't many places nearby to have a sit down and a drink so this place gets packed . Toilet needs updating as it is rather shabby and is so well used as there aren't any loos in the complex . This place could be great but needs a rethink from senior management.
March 2023 by Passport13601175265
Just like the branch in handforth , filthy . Crumbs and paper all over the floor . Mats held down with tape , empty pots all over the place . Not enough stuff to make coffee and clean up . I won?t be going to any more Costa branches until they smarten up .
January 2023 by TraceyStockport
Oh my god COSTA COFFEE GET A GRIP YOU ON THIS VENUE AND QUICK!!! We have never seen a coffee shop so dirty - these carpets have not been hoovered in a long time!!! Absolutely disgusting hygiene and I have never seen a Costa so dirty in my life - filthy Will not return. Photos don?t show it very well but was disgusting
January 2023 by Corleyrock
Wow down right filthy mess! Every table needed cleaning! Not even busy! Disgusting floor ?sat in food mess! This just wasn?t one day filth
December 2022 by svg29
Never been in such a dirty Costa with terrible service . 5 staff members behind counter, 1 on till and the rest talking. Waited 15 mins for 2 coffees in empty cafe. No management evident and absolutely no concern for the waiting clients. Dirty tables everywhere, dirty floors. Am a regular visitor to Costas and have never been in such a poor establishment. Franchise owners really should take some responsibility and investigate the standards offered.
December 2022 by R6344NMhelenc
Went to Costa on Sunday afternoon - firstly I was overcharged. Three staff behind the counter - no one was prepared to make the drinks. Every single table that was available was full of dirty cups, pots etc. Staff stood talking doing absolutely nothing. The floor was filthy as was every surface! Disgusting.
October 2021 by robnh61
Wanted a bite to eat and a coffee. The cappuccino is good (not my fave of the chains but it?s better than some) but the panini was bang average. The service was reasonably quick. The decor is ok, even if a bit dated
October 2021 by Chris Vaughan
Great staff, quick service \\u0026 Continuous good quality
September 2021 by Gary Haslam
It's a Costa. No different to any other.
September 2021 by Jason Devereux
Just popped in when passing as wanted a coffee. Staff were friendly and bubbly and it was a quick service.\\n\\nNice size Costa Coffee shop with a fair bit of space inside.
