September 2023 by Dr. Nousha Ansari
We bought 2 sofas from Mohammed Shafique and I couldn't be happier with the service that I received.He was very friendly, helpful and professional and I feel I got the best sofa with perfect price and absolutely fantastic customer service so Thank you so much mohammed who made my day ,I wish you all the best in the future ? ??
August 2023 by Ashleigh Manford
Recently bought a sofa. Adam in the sales team helped us choose the right one. He was not a pushy sales person and was there to support when asked. Thank you Adam
August 2023 by craig montague
Highly recommend using the company, Adam was very helpful with everything right down to helping us decide on the color schemes to match our room. Very laid back experience there was no pressure to buy and most importantly friendly too. 10/10.
July 2023 by Julie Withers
I went to Furniture Village on the "off chance" that I might see an armchair that I liked. (I have been looking for a long time!)I tried a chair by "Rowan" and loved it. Fiona saw me testing the chair and came over. She was very friendly and helpful without being pushy. I was happy with the colour and choice of fabric and was able to order the chair.Only reason for not giving 5 stars was that a charge for delivery was not mentioned until I was committed to the purchase. It would have been helpful to know this charge up front. Please communicate this cost sooner, as for some it could push their budget too far. However, I am happy to recommend Furniture Village as they have good quality stock and helpful, friendly and knowledgeable staff.
July 2023 by Karen Ball
I had a really good experience when purchasing a new dining table & chairs, the salesman was extremely helpful in giving me all the product information on a ceramic table.We were given a drink & left to make our minds up before purchasing.Thanks Mahmud
July 2023 by Ann Makepeace
I visited the Cheadle store this morning and was served by an informative and courteous sales consultant. Mohammed Shafique explained the options and choices available on the sofas I was interested in buying. I took advantage of the ?early bird? offer and ordered 2 sofas. Thank you Mohammed, I look forward to my new sofas arriving in due course!
July 2023 by Nick C
Jason was our sales guy & he has been fantastic right the way through our order.We had an issue with our moving date which again he helped us change the delivery.Great guy!
June 2023 by Jeff009
Jason Mirlin at the Handforth Dean store was so helpful, very polite and professional. Did not stress us, asked us what we needed and well educated on the products. Jason had my daughter in stitches so funny. I bought exactly what I wanted but with a smile on my face whilst leaving. Jason thank you very much for you help today?. Brilliant!Jeff
June 2023 by gillian webb
Fabulous experience shopping at Furniture Village in Cheadle. From walking in sales person was attentive but not overly so. When needed, Adam came over and couldn't have been more helpful. Nothing was too much trouble for him, and be assured we were very undecisive. Even the next day when we changed our order again, Adam was brilliant. Tea and coffee were offered. When eventually the final order was placed, he went through every item on the invoice to reassure us. Looking forward to delivery of furniture. Again a big thank you to Adam.
June 2023 by xue jing
buy new bed last year but the bed frame is broken wait for new parts coming send wrong colors and wrong parts twice in a year. So my bed still not fix. Horrible customer service. Once you pay nobody really do you customer service. Staff in the shop said you should call factory. But I pay in the shop. They just do nothing. I would like go to John Lewis. Rubbish furniture village. High price low service!
June 2023 by Google user
We bought a 3 seat sofa which looked fine. However, after 3 weeks left side seat sank. I called them n they agreed to send an engineer for report. He came n after examining agreed its sank and need repair. Nevertheless, I received a report saying there is no manufacturing fault hence village is not responsible. Can't believe such a company behaving like this. I am now taking legal advice. Be careful, i will never go there again or recommend anyone.
May 2023 by Amjad Ali
We bought a 3 seat sofa which looked fine. However, after 3 weeks left side seat sank. I called them n they agreed to send an engineer for report. He came n after examining agreed its sank and need repair. Nevertheless, I received a report saying there is no manufacturing fault hence village is not responsible. Can't believe such a company behaving like this. I am now taking legal advice. Be careful, i will never go there again or recommend anyone.
May 2023 by PETER CADMAN
This is now the 3rd time we have purchased items at this store and the staff have been excellent. We have just bought the lounge suite with the help of Mohammed Shafique and he was exceptional. He didn?t trouble us until we needed him and then he was very helpful with information and all the answers we needed. He made the whole shopping experience very pleasurable, including the cups of tea. Well done.
April 2023 by Chelsea Turner
Adam Stuart from your handforth dean store is a credit to you. So friendly, helpful and knowledgeable. We?re over the moon with our Earth range of furniture!
April 2023 by Waquas Kaushal
Excellent customer service from Mohammed who helped us today. He was very supportive through the whole sales process and was thoroughly knowledgeable about helping to find a footstool to compliment the sofa we choose. Strongly recommend going to see him.
