March 2024 by Barry Jackson
We visited fireplace warehouse in Hazel Grove last month. We were assisted by Mike tait , who asked what we were looking for, showed us the various options then left us to choose our fire.the fire & surround was fitted this morning by a very competent fitter ,he did a fantastic job & left no mess at all. The fire looks superb. We would like to thank mick & the fitter for everything & would recommend them to all .
March 2024 by Sarah Bentley
Lots of choice to look at in the showroom. Mick is really helpful and I found a lovely gas fire. Thanks
March 2024 by Jane Humphreys
The fireplace warehouse has a substantial range to view with knowledgeable staff whom guided us to products that met our specifications. Having placed our order and arranged fitting, we were then updated on the fitting day and the day after to check everything had been completed to our satisfaction. The fitter worked relentlessly and cleared up after himself. He was a very pleasant man who ensured that I knew how to operate the fire prior to leaving. I am extremely happy with the finished effect in my lounge. Thank you
February 2024 by The Carts
Needed a certain fireplace quickly, solus vs180, so as to not hold up the joiner.No joy locally, TFW were contacted and it was here within 3 working days. Couldn't ask for a better service. Thanks, guys. Can't add photo as still in box. I'm assuming it's in the box!!
February 2024 by Lesley Burrows
We absolutely love our multi fuel log burner! It?s delightful to look at and kicks out some serious heat! From beginning to end, we were really happy with the service. Thanks to Michael Greenwood for helping us find just the right model and for managing our fitting so seamlessly. The fitters were professional, and did a great job, no hassle to us at all. They cleared everything up afterwards so all we were left with was a beautiful efficient new burner. Highly recommend!
February 2024 by Gareth Williams
Fabulous service both in person, giving advice in the showroom, and over the phone. We love the fire and appreciated the high quality aftercare to ensure that we were completely satisfied.
February 2024 by gillian hore
Brilliant service, nothing to much trouble. Fire looks great! Pumpkin the cat agrees
February 2024 by Mark Burrows
Friendly staff who advised me and my wife which fire would best suit our needs. Fitters were clean and professional and made a great job. Especially the tiling at the back. Would definitely recommend
January 2024 by Lee Price
Very happy with my log burner and the service received. Mick in store took time to answer all my questions and was available through out the process. And the fitter, though initially appearing curmudgeonly, was a nice chap who did a 1st rate job. Would recommend.
October 2023 by Daniel Walton
A brilliant experience from start to finish.The manger, Mick, couldn't assist us enough. His product knowledge was second to none and he was very courteous when coming to our home for our assessment.We won't hesitate to use the Fireplace Warehouse again in the future.
August 2023 by Mohammed Rahman
I used fireplace warehouse to buy my SOLUS VS150 I don?t know how they got so many low star review. They are so knowledgeable dealt with Mick & Mike what a great guys they knew what they talking about. I always get confuse who I was talking to Mick or Mike they talk the same lol I ordered my fireplace on March got it delivered on June as requested they held my order until I was ready for delivery. Once I have a date they got it delivered on that date without an issue. I had issue with my log one side was broken called Mick without any delay he sorted it out and got it delivered without any issue.Sometime it?s out of their hand when good get damage but acting on it so fast and sorting the issue out make the service good.Thank you guys all your help. Waited a month to give that review so I can post how the fireplace look with my media wall.Will recommend people to use them there price is very competitive.
July 2023 by Nicky Brice
First visited the Hazel Grove branch back in November, Mike introduced himself, kindly informed us the showroom is set over 3 floors and said to peruse at our leisure. We knew we wanted a wood burner, but as to the different types we had no idea. Mike answered all our questions knowledgeably. The space we had was not big enough for a free standing wood burner but all was not lost, we could have an inset one. We went away with brochures in hand.We looked around to see what other 'suppliers' could offer, but none came close. We confidently placed our order for a Pure Vision PV5 Wood Burner and sandstone/granite surround.As we were completing a full room re-fit, the fitter obliged with our request to install the chimney liner and pot several weeks before appliance installation. Fast forward to early June and the fire and surround were cleanly and expertly fitted by Nick (and a n other) Fully commissioned and with a demo how to light it, adjust the airflow and baffle controls etc. Read through the instructions and watched a couple of Charlton and Jenrick youtube video's 'how to' easier to understand than reading it. After 'running in' the unit, we had a test fire last night. we've got the starting and burn rate down to a tee, the wood burner is brilliant, the 'ash' that is left is negligible, this is one really good piece of equipment. Thanks to Mike and Mick at the branch for all your assistance in our purchase, answering our questions and after service follow up. I highly recommend Fireplace Warehouse at Hazel Grove.
February 2022 by Jonathan Eastwood
Highly recommended,We went here after having dramas with another company,needless to say fireplace warehouseWere fantastic,We chose a beautiful stone fireplace on the Sunday, it was installed the following week,mick from the Stockport branch sorted it all out , It was an absolute breeze from ordering to installation, The delivery lads were very careful and we?re persistent that we thoroughly checked the parts and that we we?re happy with it before they left, Glenn the fitter and his pal were also fantastic very professional and immaculately tidy , we couldn?t be happier with our new fireplace, thanks all involved
December 2021 by Angela Palmer
Fantastic showroom with very attentive and helpful staff, took us through everything from start to finish with no pressure. Had our fireplace and fire fitted yesterday by the installers who were polite and cleaned up after themselves. Overall we are delighted with the result and are happy to recommend this company who we will use again for our front room after Christmas
July 2021 by tony mccormick
My £2000 gas stove fell out of the fire grate without warning whilst still under warranty and the response from the stockport store was "not our problem" its the fitters fault, the guy actually employed by them to fit it. No empathy or customer service training demonstrated, Horrible experience,, you have been warned. Photo shows fire being propped up with wooden crate and bricks to stop it crashing to the floor and rupturing the gas main. Once they have your money they are not interested should a problem arise