February 2024 by Sandra Dermott
Excellent service on 3 days on the trot arranging batch postage of many large letters. Very friendly and helpful staff on each occasion despite the time it took.
December 2023 by Christopher Smith
Good service and helpful
November 2023 by Mis Sumner
Luke served me at the post office very helpful and friendly thanks Luke
October 2023 by J
!! Avoid at all costs - Not a Post Office !!I echo the previous negative reviews on this ?Post Office? - I visited on the 26th September 2023, despite reading the reviews, expecting that given the passage of time since the last reviews, there would be improvement.On arrival, the Royal Mail van had just arrived, ready to take parcels, just like mine, which I needed to send next day delivery.However, despite the post office being advertised as open online and in store, the older lady storekeeper as per the previous reviews was there to prevent that.She screamed across the store ?Post Office Closed? as soon as I dared to near the counter. I asked why, turning around at the empty store, with the Royal Mail man awaiting behind me to receive my parcel.She stated ?Cold items need putting away, going to be closed for at least an hour and half? as she pointed to an empty section of floor.I?m assuming this is just an automatic response and she has no other excuse, as there was no stock which needed to be urgently put away.She then refused to serve me, which amounted to printing off a pre paid barcode, and then proceeded to let the Royal Mail staff in to retrieve the possibly 1 letter she had allowed entry too over the course of a month.As with many places of this type, e.g Hermes ?Shops? they are simply a front to get you into the store to buy their overpriced household items, as opposed to any intention of you using the Post Office aspect.Far is now common that these places seek out a contract with Royal Mail/Hermes just to get people into the door and rage when you attempt to use those services and not purchase anything.I?m reporting the store to McCols and Post Office, as it is quite clear they have zero intention given the reviews over a number of years of providing any form of postal service.This is a clear example as to why everything is moving online and stores like this, and the employment which goes with it will be gone.The staff member clearly needs retraining or retiring, if there is no ability to print off a pre paid label when the store is empty, I hate to think how it manages with 1 additional customer.There are countless post offices around the area, don?t give this your custom in any capacity.
October 2023 by Lisa Morris
The manager doesn't know postage costs has quoted wrong postage twice to me.The American woman seriously needs re training.She had 5 customers but continued to make sandwiches.
July 2023 by Kathleen Thompson
Excellent customer service from james
February 2023 by Brian Jones
Grumpy woman said Post office closed, when it was advertised as being open.
October 2022 by Alex Urquhart
Have tried to return a parcel to Amazon but they refused to take the parcel on 2 occasions being very rude in the process. Terrible service.
October 2022 by Ausra Rimkute
Post office is ?not open?, even thou there is a lady that works in post office usually, she?s stocking shop items.
September 2022 by Goffi83
Dropped off an item to return to Amazon here. Advised it had all been done and Amazon would refund me when they received the item. Weeks later Amazon haven't received anything. No tracking number provided. Clearly didn't know what they were doing and now I'm without my item or my refund.
May 2022 by Tom Morris
Waste of time, the guys in there can't bothered to serve you. 'closing time' always changing, and the till is always 'out of action'. Don't bother
May 2018 by Andy Roper
Used this branch 4 times. Twice i have had mail go missing. Once i was charged extra even though it had been prepaid correctly and I arrive today at 11.15am to be told it's shut for 20 mins. If you don't want to run the post office from the convenience store then give it to someone who will!!