March 2024 by Anthony Fletcher
Booked a table for 6, we arrived on time and were told table was not ready. No problem, we sat at the side of the bar.However time was getting on. I don't mind 10/15 mins of waiting but we have 3 young children. So best to get seated and get food ordered. Anyway 40 mins of waiting and I'd had enough. Explained to the young lad behind bar we were off. Not his fault and you could see he was genuinely apologetic about it. In comes manager. No apology. Just an explanation as to why table wasn't ready which didn't really make much sense.Won't be coming back In a hurry that's for sure.
March 2024 by Ryan Hughes
Walked in and got ignored by everyone, there was people walking in front of us paying their bills before anyone even bothered to speak to us. Then waited 20 minutes to be seated even though we booked a table. There were people walking in after us getting their drinks before us. People being seated after us getting their food before us. Was given the bill with an extra 2 drinks and 2 desserts we didn?t have. Had to send the bill back twice as they amended it wrong. Food was average not like it used to be years ago when I came here regularly, standards have clearly slipped both food and service wise.
February 2024 by Zach Holliday
Firstly I am not one to leave reviews but I have to explain what I experienced tonight as I do not want anyone to have their occasion ruined like mine was.Firstly we were there for 3 hours which is totally unacceptable for 2 people the starters took what the full meal should have taken to arrive, they were the best thing about the meal but ridiculously long wait. Then onto the main course I paid extra for the sirloin steak and I've never been so disappointed I genuinely believe I could've cooked it better myself. The sauce was so watery and had no taste to it at all and the steak was like it had been in the slow cooker all day completely wrong texture for a steak. My partner ordered a pizza in which firstly came wrong which is understandable due to it being busy but yet the most disappointing thing is we never once got an apology about this and infact all night we didnt get an apology. This is the bare minimum you'd expect. The dessert was just standard you can't really go wrong.It then it came to waiting for the bill, it got to 20 mins without the bill coming before I went up to the bar to pay and they hadn't even started processing the bill, In fact the manger asked me what I ordered because he didn't know this is so unprofessional. We ended up paying the full amount which was disappointing I expected them to at least knock a few drinks off as a gesture of good will and becuase they have ruined our evening but they didn't. The meal took so long the table candle had ran out and as a talkative person even I ran out of things to talk about it took that long. All In all I definitely won't be going here on special occasions as I can guarantee it will ruin your occasion!
February 2024 by Jacek Wilk
Average food, Average quality,
February 2024 by Paul Brown
Excellent meal, very good service & a nice feel to the place, we'll be going again soon ?
February 2024 by Lisa
Lovely food and drinks. Will be back very soon ?
February 2024 by Carol Aspinall
What a wonderful little gem this place is! Friendly service, delicious food and a great atmosphere. Definitely will be back again ?
January 2024 by Michelle Kirk
Food and atmosphere ok, but slightly disappointed with the initial service.We (4 of us) entered the restaurant. One staff was pulling a pint 1 metre away. 2 other staff members came around the reception area. Not one of these 3 acknowledged our presence.We understand it was probably busy, but we would have expected that at least one person would have acknowledged us (a smile, a nod, an "I'll be with you in a minute"). This made us feel somewhat unwelcome.
December 2023 by Jill Shaw
Hadn't booked ..but was accommodated even though it was very busy..food and service was
December 2023 by Hermione Finch
one of me and my familie?s favourite restaurants. excellent service, food, atmosphere and cleanliness and never disappoints us. We haven?t been in awhile to La Cava but the last time we went was a few months ago. We love the host, he?s absolutely brilliant definitely recommend going here. A very local restaurant of mine, but is amazing as it has easy access and isn?t in an unknown area. If you see many bad reviews the staff are just having a bad day. One of my favourites and would definitely go soon.Kid-friendliness: Always something there for the kids, colouring sheets, boxes of crayons you name it. Always pleased with this restaurant always recommended to customers.
December 2023 by Dave Whyte
Decided to give La Cava another shot after a poor experience a few years ago, really wish I hadn?t.Whilst the restaurant wasn?t very busy, the service was painfully slow.The food was okay, but the came time to pick our deserts, received the menu, then waited an age for a waitress, only to be told what we were after wasn?t available, then the second choice wasn?t available either, it would have been good to be told this when we were given the menu. The waitress was pretty snotty, no apologies and weak excuse given. We did order a third choice but after a quick chat amongst ourselves we decided to pay up and have desert at home, we won?t be back again.
November 2023 by Jimmy J
Brilliant food well worth a visit plenty car park space front and back not to be missed The menu was good plenty of choice had reasonable prices to.
November 2023 by Beth T
Really disappointed with our service tonight. I booked a table for 10 - 2 weeks ago - for my father's 60th birthday. I sent them the requested preorder document that they require for parties over 8. When we arrived our table wasn't ready, we waited for around 15/20 minutes to be seated. We were seated in an empty room upstairs that had no atmosphere, no music playing. We were then asked if we were ready to order, I stated that I sent in a completed preorder form, in return I received a look of doubt and a request to see the form. Therefore the kitchen had to make 10 peoples starters, mains and desserts fresh. We received our starters around 45 minutes after our booking time. Some of the food we received was cold, and when asked to be heated up we received no apology, the calamari was completely undercooked and we requested it be taken off the bill - it wasn't, I had to request again when paying. We didn't get any water for the table until desserts, and I had to go to the bar to ask them to take another order of drinks after waiting 30 minutes after finishing our first round (the round we ordered at the bar whilst waiting for our table).The younger servers were lovely, no faults on their part, but the host was rude, unapologetic, and frankly needs some customer service training. The fact it was a special occasion, my Dad's 60th and we were treated so coldly was quite hurtful and I feel it tainted what we hoped would be a nice celebratory evening. Food and service needs major improvement.
October 2023 by Beth T
Really disappointed with our service tonight. I booked a table for 10 - 2 weeks ago - for my father's 60th birthday. I sent them the requested preorder document that they require for parties over 8. When we arrived our table wasn't ready, we waited for around 15/20 minutes to be seated. We were seated in an empty room upstairs that had no atmosphere, no music playing. We were then asked if we were ready to order, I stated that I sent in a completed preorder form, in return I received a look of doubt and a request to see the form. Therefore the kitchen had to make 10 peoples starters, mains and desserts fresh. We received our starters around 45 minutes after our booking time. Some of the food we received was cold, and when asked to be heated up we received no apology, the calamari was completely undercooked and we requested it be taken off the bill - it wasn't, I had to request again when paying. We didn't get any water for the table until desserts, and I had to go to the bar to ask them to take another order of drinks after waiting 30 minutes after finishing our first round (the round we ordered at the bar whilst waiting for our table).The younger servers were lovely, no faults on their part, but the host was rude, unapologetic, and frankly needs some customer service training.The fact it was a special occasion, my Dad's 60th and we were treated so coldly was quite hurtful and I feel it tainted what we hoped would be a nice celebratory evening.Food and service needs major improvement.
October 2023 by Richard Hindmarsh
We visited the other day with family for an evening meal. We found the food for the most part tasty, and plentiful, the lasagna however tasted quite plain, almost under seasoned, also the crouton biscuit at the bottom of the black pudding and goats cheese starter was very hard we could not even cut it with a knife.My steak, although quite thin, was cookedto perfection, medium rare and the Neroni sauce was very nice too, with veg cooked aldente. ??The red wine tasted really good, this was off the specials wine menu, that went down a treat.We also had Limoncello digestif, this was served with crushed ice slush, it tasted truly superb.I have to say the desert portions were tasty but too small.All in all it an enjoyable evening, thanks for the service.
