December 2023 by Amanda H
Had to ask for table to be cleaned noticed no_one doing this. Was not given the option of having a mug even though we were sitting in. Person who cleaned the table was heard by my partner waiting for the coffee to say that there were only a few crumbs on the table and grumbling about being asked to. This was not the case _ would you eat at a dirty uncleaned table where food and drink being served. Would have thought since covid that cleanliness would be a high priority??? There were 6 people working behind the counter. No one was out cleaning table after use yet people stood behind the counter not doing a lot.
July 2023 by amimaria426
Very nice place and nice and very helpful staff, none of them seem judgemental and have a professional sense of humour.
July 2023 by J2692UMlisag
The re-opening was really good , very nice interior, warm and cosy. The staff made great coffee and dressed well! They are polite and very friend . Fantastic team and a good service here compared to the one at the drive thru in wigan on scott Lane which is a service. Well done Bolton reebok stadium team !
January 2023 by KarlL544
My wife and I were doing some shopping on the retail park and stopped here for a coffee and something to eat. First impression once inside was not good. Plenty of empty tables but none had been cleared. Did manage to find one table which had been cleared but not wiped down. While I was in waiting for our food to be heated up, I asked a passing server if they could please clean our table. In fairness, he went and got a cloth and spray and sorted the problem straight away. Strangely though did not bother to clear or clean any other tables at the same time ? The sandwiches were in fairness better than expected. Drinks were nice enough but nothing special. Overall disappointing visit. We don't usually go to these branded coffee places and this reminded us why that was.
December 2021 by P3302BSsusand
Myself and my partner visited at the weekend for a well earned drink and something to eat after Xmas shopping. We were served with paper cups even though we were staying in, everyone else had proper mugs, I was not asked whether we were staining in or out. We ordered two toasted sandwiches which one arrived and not the other, after 10mins of waiting for the other sandwich, my partner went to ask were it was as other customers had their sandwiches even though they had ordered after us, the staff member stated she could not hear him so he leaned in closer to the counter and asked the same question why other customers we?re being served first, then a very rude member of staff asked my partner to ?step back from the bar? in a very aggressive tone. This is the second time we have had rude customer service from this cafe, we will not be going there again!
December 2021 by Sam42164
I went with my family and the lady making our drinks was extremely rude. She refused to add cream even though we paid for it. I told her we have paid for cream and she shruged her shoulders. The drink she finally made were overflowing from the mug. It looked disgusting. Absolutely awful service and unhygienic
March 2021 by Aaron S.
Middlebrook Retail & Leisure Park is a fairly large retail park located in the Horwich area of Bolton in Greater Manchester, it is around a 10-15 minute walk to Horwich Parkway Railway Station, and of course, being a retail park it does have a lot of parking. The University of Bolton Stadium is also located here, which is home to Bolton Wanderers Football Club, obviously, the surrounding area can get pretty busy on a match-day when fans are in attendance at the ground, so plan your trip accordingly. Many large stores are located here, including a few furniture shops, brands such as Currys PC World, Superdrug, Boots and Next also have locations here, there are also multiple places to grab food including Nando's, KFC and McDonald's. There are also Starbucks and Subway locations here, but I do find both of them to be rather sub-par. For groceries, you have Marks and Spencer and ASDA stores, as well as a large Tesco nearby. There's also a VUE cinema. There does always seem to be some sort of blockages/construction going on around the park and has been for a while now, which can be annoying. The retail park is also in two half, split by the main road, it feels strange having to cross the main road to get between shops, rather than just being one retail park area. The pedestrian route into the retail park could be better, they only have pavement on one side of a road, and the crossing is on a sharp corner which could be a little dangerous in the dark. 3* - OK, work can be done for pedestrians as it seems to be very car-focused, a couple more empty units within the past year have started occurring, but nothing too major.
September 2020 by Rachel R
Customer service on point!! Been to a few Starbucks and it?s the same sort of robotic attitude and it?s like just order the basic, but I?m like why advertise something new and fresh and say it?s vegan if it?s not?!? Shocking service at Liverpool! However the lady on the till and hopefully I got it right Amanda, said I?m not sure and asked her colleague Asha? Hopefully I got that right... and they both said we are not 100% sure on the ingredients been vegan but I check the book I just finish serving these two customers and be with you! I nearly stumbled back! No where else has ever said this! They just respond like nah it?s not vegan it?s vegetarian! Asha checked them book in front of me read out all the ingredients and said I can make the peanut cupcake Frappuccino with soy milk and hold off on the whip cream, all else ok! Now that?s customer service for you! And you don?t get that kind of attitude these days! Well done ladies ?
January 2020 by bsandrs
On a visit to the area and following a stroll after lunch, I popped into Starbucks for a hot drink before attending a Football match. Very busy on a Saturday, but the staff were welcoming and efficient and covered my needs very well. All the usual Starbucks range is carried.
January 2020 by WAFC91
Very much like most Starbucks. This one is inside the cinema complex but the staff was very friendly with one young lady in particular being helpful. Had a mocha and filter coffee and the filter was piping hot unlike some I've had before
