January 2023 by Ellen Nasim
We had a fantastic experience at Furniture Village today. Jason the Sales Manager couldn't do enough to help us. He was there when we needed him without being in the way, listened to everything we were looking for and wasn't at all pushy !! Have ordered a new dining table can't wait for it to arrive ?
January 2023 by Julie Bryan
Just been to this store for the first time Jason Williams looked after us. He was very knowledgeable and showed us around with no pressure. After a good look around we settled on a sofa to be delivered in around 4 weeks.
December 2022 by Alan Davies
We have recently purchased a sofa from Furniture Village Bolton and would definitely recommend. Danny (sales) sourced a very competitive deal for us and demonstrated exemplary customer service throughout our dealings with him. Thank you for all your support, Danny!
November 2022 by Matt Hargraves
Great place to go for sofas. Plenty of choice, and I was given as much time as I needed to make my choose the perfect one for my home.Lee was great from start to finish. I came here twice in two days narrowing down my choices and colours. If you're visiting please do ask for him, he'll make your trip so much easier!
October 2022 by Amanda
Me and my family went here yesterday to look for furniture for our new house. From sofas to beds, dining table and chairs, wardrobes, mattress and more. Lee Smith was very friendly, helpful, very professional and walked around with us and priced everything up. We have ordered everything for our new house because of the service we received from Lee. So thank you.
October 2022 by Bluffmystro JayB!
Absolutely brilliant, I was unhappy with my service at the other furniture stores.. came to furniture village and Jason was really nice and helped me out with the bed I want ? highly recommend I walked away a very happy man
October 2022 by Jessie Minnaar
Disgusted by the customer service!The worst buying experience I?ve ever had. Ordered a dining set in May, still haven?t received the order OR EVEN A DATE confirming delivery, & we?re now half way through September.No communication from the store whatsoeverHad to call the store myself 10+ times, only to be told ?we will send another email, but this could be ANOTHER 10+ days?Furious is an understatement. The store is happy to take your money but are completely unwilling to communicate regarding delivery!Shame on you
October 2022 by Gaganpreet Singh
[Frustration + Disappointment + Unhappy]Avoid Furniture village, Poor customer service, Poor delivery.Ordered a product and it took 2 months and the product is still not delivered. I call the Bolton almost everyday and they always give lame excuses. Zero commitment, Zero customer value.
August 2022 by Rambler
Ater looking at rugs in several places I called in Furniture Village on the 6th August and ordered a new rug. It was the only one that I had seen and liked.It is now the 10th August and it is in place in my lounge. Absolutely love it.I am so impressed with the service and delivery. I promptly received delivery instructions via my e.mail and was immediately given a delivery date, followed rapidly by a one hour time slot which ws upheld.Thank you
August 2022 by Kevin Martland
I was very impressed with one of the sales team when I visited with my handicapped sister to buy a chair for her. He was very helpful and spoke directly to my sister and made sure she understood what was happening. He took her through the purchase step by step and gave very clear, specific and simple instructions that my sister could follow.
August 2022 by Jacqueline Roberts
Nick and his team were friendly, courteous, patient and not at all pushy in helping us to choose our new 3piece suite over the last few days.
July 2022 by John Thornber
Ridiculous wait time for orders, yet happy to lie and take your money as a deposit. I ordered a suite on the 14th April and was told it?s made in the uk so they are pretty quick, approx 9 to 11 weeks, thought fair enough so went ahead with it. Then much to my suprise, the emails started. First email at the end of May said that there are delays and it would be expected at the end of June, next email was beginning July , then mid July then late July then early august and now late august. I have tried calling the store as they said that?s what you have to do yet there is never any answer, you just get an answer machine.Do not go here and do not believe what they tell you about about delivery timescale?s.
July 2022 by Vanissa LIU
Both GM Scott & his colleagues Mr.Mark Richard are really good which are out of my expectations.They are both efficient,knowledgeable,anticipating needs to customer proactively.Without their knowledgeable opinions,I would have not choose something good for my home
June 2022 by Abdoualelah Jamou
Avoid purchasing anything from furniture village! I bought 5k sofa and other living room furniture and sofa came damaged. So I paid that amount for damaged sofa . Aftercare team is shocking. You have to call and wait in the queue more then one hour and then they say we will call you back but it?s never happened. Very bad experience
May 2022 by Zoop Loop
Avoid like the plague.Ordered a bed it come after 12 weeks which we understood due to covid. It was making clanky noises when you would lie on it.Eventually the screws that was holding it in place broke and the bar supporting the bed nearly snapped in half of you had kids it would definitely be worrying. the bed has been broke for 6 weeks now as you can see in the picture it?s not in sleeping condition.Customer service? they will certainly give you a brain tumour it?s that bad. From pillar to post as if it?s one big act that they will fix it.I am going to ask them to refund it today and pick the bed up but I can imagine that would take another couple of months.DO NOT RELY ON THEM FOR HELP.They have had plenty of scandals with trading standards and I am not surprised.I have a friend that?s a journalist I am going to her in hopes to expose my story and this company.Keep an eye out in the news.
