January 2024 by N B
Ordered a sofa from here two years ago.Within 9 months seams had started to come away, and the general build quality of the sofa was rather poor.Tried raising the issues with the frame and poor quality, but they were not interested in the slightest. It most certainly was not wear and tear.We ended up replacing the sofa with a 2nd hand one from another known company, and over a year on its still as it was the day we bought it.Really would avoid this place.
December 2023 by Plo Gav
My husband and I went into Scs Bolton. We are from Preston, we was visiting family so thought we would pop into the bolton store as it?s much bigger. We was looking to buy a neutral coloured sofa.Having a toddler, I asked if it would be easy to clean food stains off the sofa, well a white woman (not sure if she?s transgender but had short hair, unimpressed staff replied: "you could clean turmeric off of it". Would she have said that to a white person? Just a casual, flippant remark but I didn't like it and left. I didn?t make a scene just left quietly.That comment was such a racist remark, and she laughed in our faces to try to laugh it off.I told my work colleagues the next day in work & they was some what livid that someone actually made that remark.It did upset me greatly. The sales lady or man I dont even know what she is sorry (genuinely am sorry I am not the type to go round being nasty because she or he was nasty to me). I was doomed for asking such a question. Really unprofessional manner.I hope the actual bosses see this comment before the store take it down.
November 2023 by Nick Houghton
We didn't buy anything today, but our advisor Tarique was super helpful and gave us time and space we needed in a relaxed way.
September 2023 by Neil S
Me and my partner were looking for a new sofa. The salesman literally followed us around, even upstairs. I understand they are on commission, but as adults, we are more than capable of finding a sofa we like.
September 2023 by Ste B
Very expensive place to shop.It ridiculous that you have to pay a delivery charge when spending over a thousand pound on a sofa
September 2023 by C B
I dont often leave reviews but we really did receive outstanding service here. We went to SCS after a dreadful experience at DFS and was expecting more of the same, but at SCS we spoke to 3 different staff members, all of whom were lovely, friendly and welcoming. They gave us friendly advice but also space to look around before helping us to choose what we wanted. There was a lovely family sort of feel to the team and it was more like being welcomed into their family home than dealing with salespeople. The whole experience was a breath of fresh air! Nothing was too much trouble for them and they even offered us drinks while we were there and we chatted away with one sales person like we were long lost friend.These people are my tribe! Thank you for all your help
September 2023 by Francesco Ciraolo
A joke of a company. Bought my flooring in May with delivery on the 21st of September. Took a week off work to receive the flooring. Kept calling just a few days prior delivery to make sure I had a time and date, they kept reassuring me was going to be delivered on the 21st, I even drove to the store in Bolton where Patrick in the flooring section reassured me and where I decided to purchase an additional item leaving 50 pound deposit. That was the 4th and I cancelled that item on the 6th.!On the 23rd I rang up and they said they are out of stock. Rearranged that the flooring will be in store in the 26th. Went to the store that said NO we haven?t received it will be now after bank holiday. Yesterday I receive an email saying the new date will be the 15th of September.I?m still not able to move to my new house because of them!Please please go local. Buy at your local store and help family businesses do not give your hard earned money to companies where nobody takes accountability for their actions. It?s always someone else fault. The suppliers, the vendors, the delivery team, the war. You stay hours on hold trying to get an answer over the phone and nobody cares.I always heard the company was a joke on their customer service and products having worked in retail years ago.I?m still waiting to receive 50 pound back from Bolt after 3 weeks.Francesco Ciraolo
August 2023 by Lynne Price
Great furniture here. Lovely pleasant staff.
August 2023 by D James
Purchased our second sofa from here the other day. First time a few years ago was smooth with no issues and can?t imagine there being any this time.We were assisted by Natasha who was friendly and helpful with the information and choices and kept my coffees topped up.After reading some of the negative reviews I?d simply say that well made couches aren?t cheap, just like a new car you can get the advertised one at that price, but if you want to throw in the extras to make it better it?s going to cost more.Plenty of choice, high quality and reliable brand. Would recommend
August 2023 by Teresa Stringer
Wanted a sofa 399 but by the time they added extra for foam seat cushions at 115 pounds and 99 pounds delivery it took the sofa to nearly 600 pounds I found this to be absolutely ridiculous paying extra for foam seat cushions which should come as standard at no extra charge as for 99 delivery that is an absolute rip off so I decided not to bother.
June 2023 by Husxo P
Staff kept following us around just to ensure they sell, we were put under alot of pressure to buy on the day, was told if we go home to measure up we wont get the deal we agreed. Ontop of the money we were spending to purchase the sofas, the lady was trying to sell us the 5 year gurantee, she sat for 2hrs trying to sell us that, telling us its a no brainer and we should purchase that! We were told that we can pay a deposit and measure up once we get home and if we feel like the sofas wont fit then we can come back within 7days to change the sofas, this is exactly what happened as we expected the sofa wouldnt fit so we went back the next day first thing and explained this and they went back on their words about allowing us to change the sofas as they wont fit. We paid a deposit on Saturday, we went back Sunday to explain about the sofa not fitting, they tried to fob us off by saying the orders gone through when it was a weekend and have told us we have to wait on headoffice to make a decision now. All we wanted was to pick different sofas instead as the ones we chose wouldnt fit in the room but they ate up their words. All they want to do is sell sell sell but once theirs an issue they say ?its your fault?. Will update this review once we know what headoffice say.
May 2023 by Lee Hunter
If you are looking for a sofa, then they have plenty on show to try, the staff are helpful if and when you need it, not pushy
April 2023 by Norma Rosevere
Rubbish rude and out for every penny they can get. A basic piece of furniture £300 by the time you add on delivery because your not allowed to pick it up,when youve paid and it then is your property. You've wanted a different colour, you want a different foot on, or you want firmer cushions your paying a good £600 + so watch your purse because it'll be empty when they've done....
February 2023 by daniel sangster
My wife called in on Thursday and found a sofa for £1000 this price was write down for her on a card and agreed with the manager? we went back on the Friday night to purchase but was met with a different staff member and a different manager who now wanted £1100 ? who would not budge on the price.. so we left and went to sofology were it was more relaxed selling atmosphere?. ??
February 2023 by John Loxy
Excellent experience. Not pushy in the slightest and gave us plenty of time to come to a decision.
