September 2018 by jk 47
Poor bank. Not gonna waste my time writing about the numerous complaints I have, so I'll be straight to the point. They have no access points such as a ramp for disabled people as far as I'm aware. Despite the fact that the queues can become very long, they're content with leaving only 2 of the 3 cashiers open. The cash and cheque deposit machine hardly ever works with 10 pound notes, rejecting and returning them back. But at least they return the notes unlike an incident today in which I'm convinced a cashier made off with some of my money. I brought £400 to the bank to deposit in my account. The cashier first of all bumbled my money bag open causing the money to spread over the desk. Then after she counted the money, she went to the back behind a wall out of my sight without saying anything. Upon returning she told that there was 390 there, not 400 having counted it on the note checker/ counter machine at the back. I said to her that the bag had 400 but she was adamant that there was 390 and counted 390 by hand, but of course anything could've happened in that time when she went. I'm very suspicious because I counted 400 before I put it in the bag at home, and the way she opened my bag and went to the back without telling me why. At the end, I had to go because she wasn't having any of it and I needed to go as I spent 15 mins on the line as it was. All in all, I'm not coming back to this pathetic excuse of a bank. Also, ignore the 5 star review below by a user named Jeff Roe, rubbish like the bank itself. Do yourself a favour and bank elsewhere.