March 2024 by Carol Sutton
Referred an issue over the weekend. Today, Emily at Swell has resolved the problem. Communication was first class. If only all problems could be dealt with at this level.Thank you Emily and Swell.
March 2024 by Mark Ramsdale
Purchased my sons vivarium from here just before Christmas online so this was my 1st actual visit to the shop. If you want anything for fish and reptiles forget pets at home and give swell a visit they have it all and they also have it on the shelf. Friendly staff good prices and great shop, thanks ?
February 2024 by Antonio Goodwino
Terrible customer service, won't be going there again, no need for it, if you don't like your job you should be doing something where you are not dealing with the general public
February 2024 by Jo Allum
Knowledgeable staff and well priced, well stocked too.
February 2024 by vic ?Little tori?
Great place, the staff are so friendly and helpful and have great advice and helpful tips.
February 2024 by Rob Winter
Bought a Swell Orinoco Aquarium on line last week, the price was extremely competetive with free delivery and the delivery time was excellent.Came very well protected and packed on a pallet .The black stand is very smart and robust with plenty of storage, there is no shelf but I bought some stackable storage baskets and they fit brilliantly.The glass is much better quality than my old tank and the built in filter keeps wires and pipes very neat. The lead length on the heater is quite short and wont reach the floor so you will need some support for the plug,I found locating the heater within the pump assembly was very neat and tidy but if you want the aquarium to heat quicker on start up then put it outside the filter for 24 hours and it will speed getting up to temperature.I would recommend you get a seperate air pump and aerator strip to ensure the the tank is well oxygenated.The built in LED lights form part of the lid and the flaps lift up hinged from the LED strip. The light quality is superb and you have a choice of white/blue or just blue. There is a handy built in timer integrated with the lights that will seperately switch on both white and blue.(The timer on my lights would not activate however) but an exchange of emails and terephone calls to Swell customer service soon resolved this.Many thanks to Hanna for sending me a new LED strip.I cannot praise Swell customer support highly enough, Emily answered my initial emails promptly and their customer service answer their phones promptly to resolve any issues you may have,
February 2024 by Kirsty
Not the swell company they were couple of years back,they have really let them self's go,my aquarium i purchased from them,fluval flex 57L aqaurium sump pump was setting electric current off and electricity shocks on my finger when leaving the aquarium,I have explained this plenty of times to them but they said pumps fine,I give up now as got a message of them asking me to check my pond for electric vaults,after explaining for 2 weeks back and forth it was for my aquarium,they swop the after team up and they just seam to start from day one and don't listen at your concerns,I really really rated swell specaily the reptile side also has used them for years but seems greed and customers arnt allways right these days
February 2024 by Ciprian Teodorovici
The location is good and you have the range of products
February 2024 by Janet Sawyer
Always helpful, if it's not on the shelf, they probably have what you need in the warehouse.
February 2024 by Craig Laney
Avoid their amazon store!!!Refused return on brand new faulty item.Customer service when reply will be arrogant then ignore you after.5 weeks of both myself and amazon sending return requests an refund requests and all were ignored. Atoz claim denied. Funds were recovered eventually but not by seller.
February 2024 by colm dowdall
Second time to visit and this time to purchase, will definitely return . Very helpful and polite , thanks Guys
January 2024 by Jack BAll
Great service
January 2024 by bart2407
Very well stocked shop with happy and healthy animals
January 2024 by paul heggs
Good choice of food for the daughters lizard, healthy crickets at a good price.
January 2024 by christopher hartley
Good shop.
