February 2024 by carole parker
Terrible customer servicefor 2 weeks from the superstore. Meds sorted and delivered by staff at Well pharmacymottram in two days.
October 2023 by michaela pullen
Rubbish service, went to collect my prescription last week and they gave me an old prescription with the incorrect meds. I phoned as only realised when home and had to go back again once they realised they'd made a mistake. Today I rung to see if my prescription was ready, they had received it the day before, what a surprise they hadn't ordered the medicine in. Gave me a paper prescription so I could get some elsewhere. When i finally found a pharmacy with it in stock they told me Well hadn't cleared it off their system so they couldn't give me the prescription. I now need to wait until 9am tomorrow to get them to sort that out and then go back to the other pharmacy and hopefully be able to get the medicine i needed.this place is a shambles and i will be making a complaint
August 2023 by Sonia Potts
Never open on time. Opening hours state 9am, but more often than not, it is 9.20.
July 2023 by P B
I?ve never been to this as a paying customer?. I just sit in traffic looking at the state of the outside in utter disgust. The weeds are higher than knee high, and they have been for months and months. Can?t anyway who works there do some weeding or is that not in their job description?!If this is how your present your business to the outside world, who knows how the internals are run!
July 2023 by Alex Murray
When I started using this place I was a week ahead with meds to cover any unforeseen circumstances, as of today I'm 2 days without meds because of the pure incompetence of this place , goodbye I shall find a chemist that actually dispenses in 3 days not the 10 your making me wait
June 2023 by David Valentine
Used to be a fantastic chemist. More recently it has become pretty terrible, prescriptions not ready having had a week to prepare them, answer the phone and immediately put it down without speaking. You would think they would be inclined to give a good service to maintain a local chemist but this level of service pushes people to supermarket collections and ultimately closure
June 2023 by Diane Wilson
Not a good start! I changed to this chemist from Boots, Hattersley. I wish I had read reviews first. Waited over 2 weeks for prescription, no text sent, so went in to ask for it. They said they'd make it up while I waited. They then brought the wrong prescription!!Also the shop was filthy, looked like it had not been cleaned in months!Back to doctors to change back to Boots, even though its further to go..
May 2023 by Anne Smith
I have used this pharmacy for 50 years but recently it has been awful.1. Twice I went to pick up a prescription and could not collect it because the pharmacist had not turned up.2. I went to pick up a prescription today having received a text to say it was ready but one item wasn't included. I was told that it had just been ordered and could be available this afternoon (or not). This is a reliever inhaler which I need and I am anxious for the weekend. They had the prescription for six days.3. I have been "short" changed for two recent antibiotic prescriptions where only half the course was sent each time so I ended up having to have two lots and became ill.If Pharmacies are to be used to make up for the lack of GPs God help us all.
January 2023 by R Z
Never later
September 2022 by Paul
Not turned up with my BP tablets. If I have a stroke it's on their heads.
August 2022 by Louise Hodnett
I've used this chemist for years as it's where my prescriptions go. It's such a small village chemist but I've never had any issues at all with them. I get a text when my prescription is ready and I'm only waiting a short time when I go in to collect. People need to understand patience and that the staff don't want people waiting. They are just very busy for a little chemist
July 2022 by Eloise Goodwin
Daughter was given another patients medication. highly unprofessional and could have been very dangerous!!!!!!!
May 2022 by S Baxter
Utterly useless as a local pharmacy to collect prescriptions from.The nearby doctors Awburn House defaults here with your prescriptions. It changed hands not long ago and it is now utterly, utterly useless. Every single time I go I am waiting 20-30 minutes for stuff that is supposedly *ready*. Orders are often incomplete requiring return visits. They have inadequate stock so many things have to be ordered. It takes them on average a week to get a prescription ready, and then you'll wait half an hour for them to give it you.I've spent enough hours of my life waiting here and making return visits for stuff they haven't got, or stuff they forgot to give me, or stuff that isnt *really* ready. I've changed to the nearby Tesco pharmacy in Hattersley. They have been inundated with people swapping they told me.Beware: Awburn House will attempt to put obstacles in your way to change pharmacy. Especially if you are digital. Maybe they get a kick back? Persevere. Force them to change your pharmacy away from these inept clowns. You have a right to do so. Vote with your £ (even if you dont pay, they get paid so it's still voting with your £).
December 2021 by Juddy Hirst
Practically perfect in every way, when they've dealt with me
July 2021 by Josh Connolly
Raging with the customer service I?ve just experienced.Gone in for some cough medicine, explained I?ve had a covid test and that my mum and my partner have all had a cold and I can feel one coming on myself, had a test this morning and the two ladies behind the counter told me to go for a ?real? test as the lateral flow tests aren?t accurate.Then another lady appeared and said she doesn?t feel comfortable being around me and that I shouldn?t be out and mixing. So I shouldn?t be out and mixing because I can feel a cold coming on? Should I isolate for a week? I?ve had a negative test. I?ve never felt so humiliated in all my life. Are people not allowed colds anymore? Honestly I?m shocked.What is the point in selling medicines for coughs if this is the way you treat your customers who need a cough medicine?I?ll just go to tesco to get some medicine.Pathetic staff. I honestly can?t believe someone expects me to not be out and mixing because I have a feeling a cold is coming on? Even after having a negative test.Pathetic service.
