March 2024 by Diane Chatterley
Rude staff. Never answer the phone , just constantly rings out
March 2024 by Tracy Pooley
I left this Pharmacy some years ago after a series shocking incidents. The staff were rude, unhelpful and disinterested. It pains me to read that nothing seems to have improved. Apart from the lies (over a prescription that the woman then tried to cover up) there was the change of patches that I had a reaction to. Thoughtless is probably the best description and not the word that should be used to people employed in the health sector. I am sure some have very positives experiences but if you don?t fall into the favourite club you risk your health going here.
January 2024 by Chris Myers
It's ok
November 2023 by Elaine Nield
Nobody answered the phone today ?tried FORTY times ! Even rang Doctors to check if pharmacy was actually open ! It was ?they just don?t answer the phone !
November 2023 by Angela Thompson
WHY DONT YOU ANSWER YOUR PHONE ????? ONLY WANT TO KNOW IF YOU HAVE FLU JABS IN STOCK ???DISGUSTING.
October 2023 by Clare Grose
Had flu & Covid jabs didn't feel a thing. Top rated and done on the NHS
September 2023 by Lexi Smith
Never answer the phone, when one asks about it, the response is almost like it?s not part of the job description. The response is ?we?ll text you when your prescription is ready?, but that doesn?t help an 85 year old who doesn?t have a mobile phone. No chance of ringing to ask a question.Really rude staff (except the pharmacist himself) they become almost argumentative if you go into the pharmacy after an appointment for your prescription.There is 0 customer service or positive interactions, if you?re pleasant with the staff you get sour faced service. If you?re neutral with the staff, the service is sour faced.Despite it being an open pharmacy where staff can see the shop, I once was stood there for over 5 minutes before they acknowledged I was present, meanwhile one could hear gossipy chit chat.If you have the option of using a different pharmacy, I?d take it. This review is based on 3 years of interactions not one standalone experience.
July 2023 by Angela Stansfield
Vert rude lady in the pharmacy, was helpful initially but my brainfog today has me in knotts (not all conditions can be seen)and after nipping to the Gop's to sort a confusing prescription, she thrust it at me sayin "we don't have that anyway" the when I made light if her thrusting it at me she continued "I've just run over there to sort out something YOU told me wrong."Discussing behaviour for someone supposed to be understanding of people's ways and confusion ?.This was after overhearing her complain to a colleague about a deaf lady telephoning and her needing to shout.She needs some lessons in empathy and communication.
May 2023 by Melissa Lily
Rubbish, very unfriendly and unhelpful.
March 2022 by Philippa Mcentee
I've used this pharmacy since it first opened and have absolutely no complaints. All of the staff are extremely helpful and polite at all times. I never feel that I'm going to the chemist, it's more like going to see my friends!
October 2021 by Nick Allen
Used them as the most local drop off for 2 day return Covid tests. Easy to use.
September 2021 by Laura Mercer
Rude staff, if I had another choice I wouldn't use this pharmacy at all. Many times I have been in the store and you are just left waiting. They never answer the phone and if they do, you won't be helped.
September 2021 by John R
Never answers the phone and just cut it off. One lady is always rude and never helpful. That then lets the whole pharmacy down.
July 2021 by Victoria Wharmby
Please ignore all negative reviews on here. If you treat the staff with the respect they deserve they will always respect the customers and be helpful. They have worked extremely hard especially during covid and have NEVER closed so they can serve their community. I was shocked to see the sign in the chemist stating no abuse tolerated and I can't believe people would be so rude to staff just trying to do their job and help the people of Lees. Mistakes happen, computers fail but let's support each other and be grateful to these amazing hard working staff! Keep up the hard work Lees Well Pharmacy staff & keep smiling many of us do appreciate you ?
June 2021 by Carol Washington
They was always late bringing my prescriptions had my son/carer try to resolve the situation after him being very nice, polite and respectful and making a complaint via head office they now refuse to bring out my meds.
