March 2024 by Claire Bradshaw
I visited the above O2 store yesterday to discuss upgrade options with my partner and we were particularly impressed by the service we received from our advisor, Jennifer.She acknowledged us the second we entered the store, she was helpful and informative, thorough, compassionate and kind.We had only returned the night before from a holiday to Australia where I had broken my phone and hence the need to call in despite suffering jet lag. She made the process straightforward and easy to understand and I happily upgraded on her advice. In return, my partner went out and bought her a Costa hot chocolate as a way of thank you!We feel, that the general public as a whole, are quick to feedback negative experience, yet see it as just as important to feedback such a positive one as this.By far the best service we have received in any O2 store we have visited.Our sincere gratitude to Jennifer for her patience, kindness and professionalism.
January 2024 by Fiona Rendell
Absolutely brilliant service from both members of staff on Sunday. as soon as we walked in the store, they smiled and acknowledged, and Tyler, who helped us through all the process of the contract, the upgrade everything so easy,What impressed was the fact that even though we didn?t finish the whole upgrade and data transfer process until half an hour after the store closed both members of staff(I?m sorry I can?t remember the ladies, but she was so friendly, chatty too) stayed at the store without any problems without any issues just to ensure that the service that they gave was outstandingI would recommend using this store as the staff are wonderful , and are an asset to your team
November 2023 by Dean Taylor
Seen straight away and problem with my phone solved efficiently.
October 2023 by Joy Molyneux
Very friendly and helpful.
September 2023 by Kieran Haunch
Received great service even though the Wigan branch caused the issue. Would recommend to anyone
July 2023 by Anthony Whalley
Rude and abrupt. Was considering buying a handset but didn?t get that far got the impression I was an inconvenience so I left.
June 2023 by James Kendall
A great store, lovely knowledgeable staff (especially jen). Highly recommended.
April 2023 by Jason Webster
A little bit too laid back service
April 2023 by Jennifer Bellew
Staff extremely helpful and friendly yet very professional. Nothing is too much trouble for them.
February 2023 by Chellie Minney
Recommend Nav and Simon who assisted a damsel in distressed when my phone was corrupted
January 2023 by Lynne Concannon
Couldn't load any notes on my previous visits or problem so couldn't help
December 2022 by Muhammad waseem Anjum
Not really help you even if you got your phone qith ypu unlocked they still want to see proof of Id to start with.
December 2022 by Alan Stafford
Very helpful. Sorted my problem quickly.
November 2022 by Bekki Smith
Rude unhelpful staff. Definitely don't recommend....I needed my 76yr old grandmother's account closing, she was told to go in store, they told her to ring in with an attitude so she went home and called again for them to say go in store again. So I doubt you could help to.I went to her bank and stopped 4 direct debit from o2, she only had 1 phone from 2017. Shame on yall
November 2022 by Elaine Peet
Having problems with new O2 account. Went to Leigh shop on 3 occasions. What a waste of time. Fortunately the Customer Services who I contacted by phone were able to help and explain the problem.