April 2023 by Anita S C
Disgustingly poor service. No use of phone since 3 weeks ago! Took money but did not put on bundle! Not able to make a simple call or text or anything.....3 weeks and still counting. No apology, no care, no resolving. Just constant LIES and INCOMPETENCE. They're a big massive joke. AVOID LIKE THE PLAGUE.
November 2022 by Nazaret MR
I order a SIM online they took my money but never sent the SIM. Horrible customer service.
April 2022 by antony anderson_
I took out mobile phone provision with Asda on a SIM only basis in December 21. I found I was unable to make calls so contacted Asda. I were told I had "zero balance".I needed to top it up and chose a £10 bundle. This is because their system had put the bundle on the wrong SIM. I spoke to "Mustapha", who placed me on hold no less than three times. Unfortunately, his English was very poor.The guy Mustapha asked my surname four times, including the spelling. He asked no less than six times for the number that my bundle was placed on, and forty five minutes later, he eventually said the number was not one of theirs.He wasn't able to get a supervisor when I asked for someone with more experience, and ended the conversation with the problem unresolved.I had to pass it over to my wife, who had a similar problem with Asda recently, and helped sort it out.The long and short is Asda mobile is sending out messages claiming your balance is zero, which restricts access to data, calls etc.You then rush out to top up even though your account shows you are in credit.In my case, I had 10gb two months ago, and still had 3gb on account. Asda does not roll over unused data, so any surplus just disappears into the blue yonder.It's not clear the procedure or how to add credit to an account, and it seems no one at Asda mobile knows either.In short Asda is getting people to buy excess data that they won't need or using.This is misleading advertising as well as deception.
December 2020 by Aaron S.
A pretty large ASDA store and one of the easiest large supermarkets to access from Manchester City Centre, just hop on the tram at Piccadilly Gardens and get off a couple of stops later at Velopark, which is right outside the supermarket. The location is good, being opposite the Etihad Stadium, home of Manchester City, do bear in mind on a match-day it can get super busy with football fans and the sale of alcohol to those attending the match is suspended due to police regulations. For such a large store, I do find the product range disappointing, I am never able to get all the items I want to come in for, which are often sold at smaller ASDA stores, which is strange. On a more recent visit, I noticed the few remaining Starbucks Nespresso capsules to be ripped open, it seems people had taken out the capsules and put back the cardboard holder. There is a Supercuts inside the store too, one of their two Manchester locations. There is also a Greggs, Opticians and Pharmacy area. As with any ASDA store, they do offer their Scan and Go app, where you can scan items as you shop and bag them up, using your phone. The staff seem friendly enough too. For such a large store, the product range could certainly be better, but they do offer good facilities and the location is good too, being right opposite what could possibly be the most beautiful football stadium in England in the Etihad Stadium, and being so close to Manchester city centre, whether that be via its' large car park (which also has a Timpson) or via bus or Metrolink services. 4* - Not a bad way to mark my first review in 2021 by upgrading this location from a three-star rating in 2014 to four now!
September 2020 by Tom W
It's 2019 and to register a sim I have to wait until your lines are open to talk to someone, and spend ages dictating my details, rather than just register myself online 24/7/365, like any other network provider. I mean, really??
August 2018 by Paul Schofield
Simply lovely