January 2024 by 0 1
Unprofessional staff, uneducated and incompetent in the same time.I went to buy a cream for my eye (Boots Infected Eyes 1% w/ w Eye Ointment CHLORAMPHENICOL) that has no restriction and there is no need for a prescription i am getting this for my conjunctivitis and i have it with me always when i travel because it literally treats my problem and i don't have to stay until the last moment to be in need of actual medical care and a "medical health advisor" told me that they don't make it anymore and it comes only in eye drop form and and she would not sell me that because i don't need it and i prescription is needed.I went to the Boots in Piccadilly Garden, i was given the cream bo question asked on top of this they even recommended me a better way to apply it.Boots Piccadilly Garden knows what they are doing on the other hand Market Street are just blatant liars and they prefer you do get worse than to prevent and treat from an incipient phase.I am so sorry that i don't remember name of this so called "medical health advisor" that clearly has bo clue what she's doing.
December 2023 by James Wraith-Childs
Fabulous selection of fragrances,beauty products and toiletries. I?m here at least once a week stocking up as they have everything I need plus the points too!
December 2023 by Daisy M
Pharmacist i saw today (christmas eve 2023) was absolutely amazing, made me feel very comfortable and gave me better advice than my doctor. Both cashiers i spoke to at the pharmacy section we also really friendly! Thank you ??
December 2023 by Olga Lebedeva
Good choice of products and friendly customer service.They also do good offersOn the other hand the shopping experience is unpleasant as I am not sure why they have to blast the music really loud.It's not a nightclubIt puts me off going there to be honestSort it out Boots.
December 2023 by aaliyah
Lovely selection of things except everytime I go in there, the staff don?t help or sometimes staff are never near their make up booths. I?ve been here more recently as I?d like a new perfume specifically to try the kayali ones. Every single bottle is empty everytime I go to test them. They don?t seem to restock them. I asked one of the staff if I could smell assuming they?d have them looked away but instead she said we?d basically have to buy the perfume??? Surely you?d want to know what something smells like before you buy
December 2023 by Michelle Moores
I like boots as it has a lot of really good deals at Christmas time. They even have star buys on load of gifts also a lot of buy 2 get one free. It's brilliant and if you have an advantage card you can save even more money and still earn more points as you buy more products from boots.
December 2023 by balooroo
Mostly fine however severely understaffed at times. Because the cashier was in a rush, he messed up my order and I lost £20. I tried to get the mistake fixed but he refused because he had other people to serve. Really disappointed by that, lost £20 because of someone's mistake that they refused to fix.
December 2023 by ?????
I placed an order for next day collection. The website showed a message stating I needed to order within a specific time for guaranteed next-day collection, but after placing the order within that timeframe, the order wasn?t available on collection date. The staff at the store (Manchester Market Street) was quite rude and dismissed me by saying I needed to wait for an email as the order might arrive on that day or a couple of days later. The online customer service told me to wait 5 days but I don?t see the point of asking customers to order by a specific time for guaranteed next-day collection and then stating that?s not guaranteed. This is not the first time this happens.
December 2023 by Despina
I have visited this store multiple times but please DO NOT ever try click and collect. They are so slow, they cannot find the products you have ordered and payed for. I have to wait in queue with people who buy things instead of just quickly collecting my order! It?s a shame! And they have only 2 people serving who are the slowest ever! They also mixed mg order and I had to visit again to take the rest of the order! NEVER AGAIN! I will use other online stores which know what customer service mean
December 2023 by Sam Duckett
I had my travel vaccinations yesterday and I was really impressed with the service, mostly down to Natalia. I had to do some travel top ups and new vaccines & I've been through this process with other providers years before. Boots was an amazing experience compared to the rest. Natalia was super friendly, professional, informative, and really interpersonal and communicated every part of the procedure. She made me feel really safe, comfortable and I didn't really feel anything. 10/10, amazing. If I had to do my vaccinations again, I would come to Boots and it's made me re-think of Boots as a go to provider for more of my pharma/medical & shopping needs.
December 2023 by Maria Daniela
There is a little bit of everything, sometimes the offers are not all that good... I always buy makeup and perfumes there mainly. .....although the last two times I have preferred to go to Selfridge's because the perfumery staff are friendlier .......
December 2023 by Anne-Marie Prior Nash
Went to Manchester Market street store today and it was very busy. Had super friendly service from the lady on clinique counter and a really helpful young lad in perfume section. They deserve praise for outstanding customer service.
November 2023 by Reena
Have a good variety of products and cosmetics. However you need to be careful at their Prescription counter. They charged me wrongfully for a legally free medicine, until i double checked my bill. They later issued a refund for it when i pointed out the mistake. Their click and collect on website also has fees which is very odd. I've never seen click and collect charges, that should be free.
November 2023 by Tom Halls
The worst customer service I have ever encountered. I have an urgent prescription enquiry - have tried calling 4 days in a row. The phone menu takes 5 minutes alone to wait through, then once I select to be transferred to Pharmacy, it never gets answered. Finally got through to another department only to be told they can?t transfer the call within the same store! Do better!
November 2023 by Gregory d'Abbadie
Very busy store but a huge amount of choice. Reasonable prices. Staff are nice. It's on two floors. Downstairs you have all the perfumes etc, as well your standard chemists stuff. Upstairs is much quieter.
