April 2023 by Google user
I used to go here almost 50 years ago to clean the floor. It was part of my \\\" work strategy \\\" to do every job that would help me advance in my career in Hotel/Catering. At the age of 15, I thought that I should only expect others to \\\" do the job \\\" if I was capable of doing it myself. I am still a Licensee after many years. So I feel compelled to point out that the customer service at this branch of Boots is well below what I would expect from such a well known established icon. I am living with Heart failure and in the current state of the world, I am aware of the stress that everyone is under... Myself included. So I feel that the way I was greeted and dealt with when I went to pick up my prescription recently, was not acceptable. I was made to feel quite stupid and useless. Not a smile or a hello... Just a terse \\\" yes \\\" and a telling off for going to the wrong part of the counter. I have changed my pharmacy back to my previous supplier. I only changed as Boots Stretford is closer to my home.. Elliots Pharmacy are helpful and courteous and have been through all of Covid, and continue to be. Despite the extra journey time I will continue to go there.
April 2023 by Bruce M
I used to go here almost 50 years ago to clean the floor. It was part of my " work strategy " to do every job that would help me advance in my career in Hotel/Catering. At the age of 15, I thought that I should only expect others to " do the job " if I was capable of doing it myself. I am still a Licensee after many years. So I feel compelled to point out that the customer service at this branch of Boots is well below what I would expect from such a well known established icon. I am living with Heart failure and in the current state of the world, I am aware of the stress that everyone is under... Myself included. So I feel that the way I was greeted and dealt with when I went to pick up my prescription recently, was not acceptable. I was made to feel quite stupid and useless. Not a smile or a hello... Just a terse " yes " and a telling off for going to the wrong part of the counter. I have changed my pharmacy back to my previous supplier. I only changed as Boots Stretford is closer to my home.. Elliots Pharmacy are helpful and courteous and have been through all of Covid, and continue to be. Despite the extra journey time I will continue to go there.
April 2023 by molly jarvis
Pharmacy staff move in slow motion. Like 5 of them sat on their phones not even acknowledging the line of people waiting. Bad customer service. Got ignored when asking questions. Not helpful. Don?t go if you don?t have 40+ mins to waste stood watching them doss around.
April 2023 by Mahmoud A.
I recently visited this pharmacy and was disappointed by the customer service provided by the staff. The staff was extremely rude and unprofessional in their manner of speaking. Instead of offering help or assistance, they simply ignore the customers and usually ask them to come back another day when you visit the pharmacy after 4:30 or 5 pm. This was incredibly frustrating and unhelpful, especially when you need to get the medication urgently. I was disappointed by the lack of care and attention provided by the pharmacy staff, and would not recommend this pharmacy to others.
February 2023 by Jamie B
Pharmacy staff are SO rude. They do not speak nicely or professionally. Don't offer any advice or help if they don't have your medication and always try telling you it's your own fault. Rarely answer the phone and IF they do after about 20 attempts they are rude and also just hang up on you if they're busy or don't know what to say! Would give 0 if i could.Main store is rubbish also as they never get any new stock. They mostly only ever have one person on the till and so there does seem to be queues quite a lot
December 2022 by Mimi Lion
Great for the size of this Boots, in Stretford Mall. Really looking forward to the regeneration of Stretford, I feel so Excited after looking at the new plans on line !!!! I expect Boots will be bigger and better in the new Stretford Mall !! Can't Wait !!!
November 2022 by pauline smith
Boots was quite poorly stocked. No paracetemol!! So don't rely on being able to pick up last minute medication
July 2022 by Mohammed Sarwar
Good service and busy also
May 2022 by Hayley Price
Thank you so much to the staff at Boots pharmacy stretford today . When I had a non epileptic seizure. You went above and beyond. Your kindness means a lot and empathy too
May 2022 by fred gaskit
Bad pharmacy service. My elderly mother has been removed from receiving the pill blister packs for her regular prescription. She has dementia and Boots will not give her these packs. I've raised a formal complaint against this pharmacy but months have passed and they still haven't sorted it out. Avoid using this store.
May 2022 by Hayley Harrison
After waiting a very long time to get severed whist staff in the back was laughing about seeing a girl in her underwear.... very unprofessional and when finally got served they was unable to offer the minor elements scheme
May 2022 by Denis Price
The staff are very helpful will go out of their way to help you no matter what they are doing
February 2022 by Lisa Siddall
Friendly, welcoming and knowledgeable staff. They always find time to stop and help you.
December 2021 by Gina garside
Some of the staff are unhelpful, when u ring u they treat you like your a inconvenience!!!!! If you don't want to work or like the job leave!
October 2021 by Doreen Henderson
This is a mid-sized store. I did not find it as easy as the Warrington store, with regards to finding products. Warrington has clear section labels hanging from the ceiling so you can find the range you are looking for. The store is situated within Stretford Mall so you have to walk inside the mall. There is parking but it does get busy.
