March 2024 by sonia jahan
v rude staff not helpful at all unprofessional and nozy
February 2024 by Paula Stevenson
Very friendly and helpful staff
January 2024 by Sammi Sabir
AmaIng staff always helpfulAlways explain new medsGreat service highly recommended
October 2023 by Elleshaniaä
Anyone know if their phone lines are working? Can never get though but they tell me to call x
August 2023 by ANDI VANCE
Helpful and kind
February 2023 by Wayne Jackson
Great pharmacy service and excellent staff many thanks
January 2023 by John Mcginlay (Golfball)
The staff are friendly and helpful
January 2023 by Iffat Mehnaz
Very bad service not good communication staff rude behaviour
November 2022 by K B
The worst pharmacy ever. Staff lack simple morals as well as professionalism. They will do absolutely anything to avoid preparing a prescription. The pharmacist Amna and manager Lisa are both rude and obnoxious as well as ungrateful.There is only one pharmacist called Anna who is professional and shows patient centred care, but unfortunately she works part time.I have had several encounters with other staff, particularly Amna and Lisa, where I have never been able to get mine or my parents scripts punctually. As per the NICCE laws they can no longer dispense blister packs for elderly patients and have point blank refused to prepare medications. I didn?t pick my prescription for a few days and they destroyed my script, leaving me without medication!I have decided to change pharmacy due to the horrendous service.Over the years, my family have shown so much gratitude to the staff by whole heartedly giving gifts, chocolates and other goodies, and everything has been thrown back in our faces.Please avoid this place.
November 2022 by W M
The worst pharmacy ever! They will do absolutely anything to avoid preparing a prescription. Also very rude staff.
October 2022 by Robert Hopkins
Best pharmacy I've ever been in
September 2022 by Wendy Birkett
My daughter has worked at this store for 18 years and i am appalled at some of these comments. Through covid all the staff worked through to keep patients safe and well and they got nothing but a lot of abuse because people had to queue up as it is a small store. People weren't complaining about having to wait to get into tesco or asda. Non of the staff in that store are racist and everytime I have been in when bust they have been nothing but patient and always have time for patients. People always tell me how lovely and kind my daughter is and the rest of the staff are in that store and burnage needs this chemist. They always go above and beyond for patients. Blame the government for the guidelines not them
September 2022 by Celina Shah
The staff and the pharmacists are absolutely fantastic at Boots on Burnage Lane. They are always so polite, pleasant, friendly and helpful when I've needed help with my meds. Such a hard working little team at the store. The pharmacist Amina in particular was amazing when she made time for me during a busy period at the pharmacy to talk with me about my concerns regarding my medication and the side effects I was experiencing. Amina was so supportive, polite, honest, patient yet professional, taking responsibility for my medication/pharmacy care. Amina was very supportive of my questions talking me through the medication process/doses etc (as I have different ones to take daily) to meet my needs and preferences. Amina was paying attention to every detail I was giving her and gave me valuable information and advice. By far the best pharmacy I have been to and will continue to have my scripts sent there. The team give so much importance to patient care and even during the busiest hours, which can be overwhelming and stressful, the staff at Burnage still smile through the turbulence and serve patients with excellent customer service even if they are feeling swamped. The positive attitude of pharmacist Amina and the team is infectious. God bless you all.
August 2022 by Deb Catlin
Disgusting chemist ... won't even sort a blister pack and delivery to a 81 Yr old woman ... because of government guidelines ... whats that .. let the elderly pass over ? Shame on you boots.... hope your shop crumbles around your ears ..as I.m reading horrific reveiws about you .. and your snotty nosed staff need some telephone manners !!! ...
July 2022 by Susan Hubble
Helpful staff and friendly
