October 2023 by Emma Leeming
Had a really good experience here the other day, kitted out my living room for a great price and also had next day delivery. The people in the store were friendly and helpful and the guys that delivered my furniture were really efficient and polite. All in all a great experience! Thank you
September 2023 by C E
Good morning, I just wanted to acknowledge the great service I received Wednesday 6th September, I was kept fully informed, the collection was made in the predicted window of time and the two lads who dealt with it were absolutely lovely. They were pleasant, respectful of my property and considerate of the situation around my mum who has dementia. They are great representatives for you and I hope this message is relayed to them.Many thanksClare Edwards
June 2023 by Kathie O'Connor
I bough a unit for £45 was delighted that I?d got it but then was asked to pay £25 for delivery literally 5 mins away would have taken 15 mins tops that?s £100 an hour!! Hardly any petrol. I bet they don?t pay their staff that much as mostly are volunteers. I decided to take it myself and only just manage to get it in the car one of the chaps nearly broke my rear window by attempting to slam the boot door shut on the item. Just stopped him in time. The staff where really nice and mostly helpful, but prices and delivery are way too much. The unit had quite a number of scratches and was far from perfect. I then discovered that I could have got the unit brand new from IKEA for £65 was a bit deflated about that.
May 2023 by Heath Jelly
Just donated some drawers to BHF and the communication and collection was very efficient and friendly. The guys called ahead to let me know when they would be arriving and picked them up exactly when they said. First class service for a great charity. People leaving bad reviews need to remember this is a charity and not John Lewis. A lot of the people are unpaid volunteers.
March 2023 by Mohammad Redwan
The delivery men (extra fees for delivery) were very unprofessional and not friendly, they refused to take off their shoesesI understand the safety rules.But they have to bring shoes covers with them.When I ask them to wear shoes covers, they stated we didn not have, we are ar charity!!Buy the way I bought new items not used oneI don't recommend them.
December 2022 by muyiwa adeyeye
A nice place to get used house hold items
November 2022 by Victoria Moss
You are serving an under privileged area yet your prices are ridiculous. There are certainly better charity shops to go to for furniture
July 2021 by Lauren Gordon
Waste of time. 800 couch turned down because it had a cm rip on the bottom which touches the floor which you dont even see. Came at 9 in the morning even though they was told I would be at work until one. I had to come home from work to which the snotty van driver is down right rude and clearly couldn't be arsed with the job at hand. absolutley disgusting.
June 2021 by Michelle Moores
I pop in for a look around when I go to over to harpurhey market.
May 2021 by Eve Pcox
I brought a Maximo + white scooter from BHF. The communications were awesome very friendly and helpful. I would highly recommend purchasing from this charity. Thankyou very much appreciated ? ? ???
November 2020 by Stacey Daley
Staff are taking what they want and leaving the rubbish for customers. Staff and volunteers are not vetted (one has a criminal record) DO NOT TRUST! If I could give it less than 1 star I would
November 2020 by Zahid
Bad staff they don?t care about customer 5 people working there only me was inside and even did not helped me
September 2020 by Qasim Hussain
Brilliant place to shop the staff are brilliant Donna Pete Danielle are absolutely brilliant
January 2020 by Debra Farricker
Never use BHF ever again. They let us down on 2 recent occasions. They told my sister who is disabled and also has terminal cancer that they would dismantle her bed that they were collecting but then refused when they turned up so she had her new bed already delivered and could not move around flat so I had to dismantle and take to the tip. Then yesterday waited in all day and decided not to show even though I?d double checked they were coming earlier in the day. I took a day off work which was wasted so again i will have to take all the furniture to the dump. I know they are charity but they should be more professional.
January 2020 by Chichi Mama Dee
Not happy with their service bought a bed and more things there and when they deliver they did not even clean them then we called then they come and collect at they forgot bolts for the headboard after few days return my staff without the bolts and they said I should come and collect them but I?m not the one who forgets up until now jus give up and I?m not used the bed very rough people never waste your money
