November 2019 by Tak Akram
Burberry is suppose to be a high end luxury brand however my experience with them has been far from luxurious! I brought a wallet from them about a year and a half ago and paid £290.00 to be exact. Having brought this product previously from other high end designers I expected it to last me a few more years without all the threads coming undone and the material pealing off. I decided to go into my local Burberry store to see what they could do about it and wow what a experience this was! Having to wait ages to be seen by a staff member to then being treated differently to other customers who were actually purchasing an item on the day. It was just awful! You actually get better customer service at a high street shop. Anyways I was told instore that I would hear back from them within 2 weeks to see what they could do for me, it was over 2 weeks and I hadnâ??t heard anything from them so decided to give the store a call again and was told I couldnâ??t speak to anyone as all staff were busy and that I would get a call later on that day which of course I didnâ??t so the next day I called again and again I was told the lady I need to speak to is busy currently and that she would call me back. Eventually she did call to tell me they couldnâ??t do anything about it as its not a quality issue. How can you pay such an amount for a wallet which is rarely used to have it fall apart a year later, I have owned designer wallets before e.g. Gucci and have never had this issue before I had my Gucci for a good 5 years and its still going strong, so how is this not a quality issue on their end? Definitely wouldnâ??t recommend purchasing from them as you are literally throwing your money down the drain!
