September 2019 by Gabriel Mospanciuc
I just got out from the Carphone Warehouse and Iâ??m happy because Iâ??ve just met The Wolf Of Carphone Warehouse, the best from all the best sales assistants ever, so if you want to meet him, I can tell you that his name is Matt and if he is occupied than wait until heâ??s available. You will not regret it!
July 2019 by Rob Peters
Very satisfied with last weekâ??s visit. I found myself caught without a phone so paid a visit after work one evening; following a short discussion with Matt, I left with a new model and a much better deal than expected. Matt was friendly and helpful, and clearly knew his stuff. Excellent service - would recommend to anyone.
March 2019 by Matthew Flynn
Very strong service from Mr Harry. What a fine gentleman. Sorted my phone out without a hitch. Fine chap.
December 2018 by Grace fryer
Very helpful and lovely staff
October 2018 by Sarah Concannon
Thanks so much to Will for being so nice to deal with, getting me a good deal, and explaining everything so well. Also to Sam who helped us out with a technical issue. Both were extremely knowledgeable and helpful and I would recommend the market st store to anyone.
September 2018 by Bob Dawkins
Awful customer service experience here. Wouldn't use again.
January 2018 by Col Cron
I'm giving 3 stars due to customer service by phone after the fact.
A long term customer of Manchester Market Street branch. One stop shop with good customer service and transparent policy? Erm no! Turns out I'd been paying £7:99 per month for 16 months for a phone I'd replaced at the same shop. I go in to make a claim only to be told "that's for a different phone, not this one" and "no" to a refund or token gesture (I'd of taken either). Left the store fuming.!!
Phone customer service listened to what I was saying and understood the breakdown in communication. TADA.... Full refund..! Thank yoooouuu CPW
November 2017 by Lewis Brown
Staff were excellent and I got an amazing deal. Would definitely recommend this store over other stores in Manchester.
November 2017 by Henley Bailey
Stated that I'd buy a phone if it would be with me the next day. My money was taken and i waited in the next day but it didn't arrive. I then started chasing using the customer helpline who said it would be with me the next day. The next day it didn't come again so i phoned them back and they said it would be with me around a week later.
There was a lot of backwarding and forwarding, phone calls etc throughout the next few days.
The store i bought it from didn't once pick up their phone over the entire time despite ringing at various times. My wife had to go in on my behalf three times and buy the same phone so i had something to use for work which then had to be taken back and refunded. We ended up wasting a lot of time, effort and money for their mistakes and no real help to get it sorted out for us.
Definitely avoid.
September 2017 by Nur Sabrina Jamalludin
The customer service here is very poor. Walked into the shop and didn't receive any warm welcome. In fact, the workers were all chatting with colleagues. It wasn't even rush hour, I went in the morning and there wasn't even any customers but they didn't even give me a glance when I want to the store. I asked a Chinese staff to get my phone fixed since the website states that there's a walk in repair service but she treated me coldly. No smiles at all, talked in a rude and clipped way. She wasn't helpful and all she wanted was cut the conversation short. I'll say this again, the customer service here is extremely bad. It's better to go to other shops instead. I'm extremely disappointed with how I was treated. They should educate the staff proper customer service etiquette or just fire her if she's not going to do the job properly
