February 2024 by Rinki Mann
Very bad service. I advise everyone not open account in this bank.
October 2023 by Aurel Zaharia
You have to update details about that's is that automatically so thanks and please don't reply.
August 2023 by Aaron Broome
Absolute scandal of a 'service' at the moment online with Smile.
April 2023 by rosemary l
The app is always down cannot login for days and your secure message feature sucks does not even work on chrome if you use web browser. You have allowed a transaction to go through my account which should have been cancelled weeks ago. Now I have to wait hours on the phone due to your poor customer service and behind the times Internet banking app. I have previously mentioned I am not happy with service at bank therefore after being a customer for over 20 years I will be leaving once my business account card comes midweekThey do not help customers who have been a victim of fraud and only care about money. Only people who helped was victim support. I make it clear if my money from the fraud and money that has been taken without my permission is not paid back to myself by Friday I will be contacting the FCA trading standards and media about this rogue trading from co op bankThis response does not solve my issue I will be taking further action
February 2023 by Not known At this Address
Still Puzzles me Why the Branch at the Bank HQ near Victoria was closedBranch moved to a smaller and less accessible Building, And no Cash machine as its a listed building.The same reasons the previous tenants Abbey National/Santander moved our and relocated to Bigger premises on Piccadilly Gardens.
September 2022 by Samina Fardin
Great staff!!
September 2022 by Andree Jayne
Dealing with this branch has been excellent. I had to do several transactions face to face due to loss of cards and details and the common sense, efficiency and patience of the staff there are of the highest standard. Manager leads by example and it clearly works. Keep up the great work. We need our branches! :)
August 2022 by Dezzy
I dont have account with them but we had to go in & deal with them (bereavement process) over mums bank account as she died?.We needed her money urgently to put towards funeral costs & i cant fault staff i dealt with (2 ladies at help desk) was respectful, polite & everthing was done smoothly & mums money was given over to us within 5 days.
August 2022 by Dezzy Wright
I dont have account with them but we had to go in & deal with them (bereavement process) over mums bank account as she died?.We needed her money urgently to put towards funeral costs & i cant fault staff i dealt with (2 ladies at help desk) was respectful, polite & everthing was done smoothly & mums money was given over to us within 5 days.
August 2021 by Klaudia J
Super lovely staff!
July 2021 by Brad Armstrong
Always good service. But I want to point out 2 staff members who make me smile. Sorry I do not know names (Both women).The first person has darker skin and black hair, she always smiles and engages in a conversation. It has now got to the point where today, she stepped aside for a second to say hello to me - more specifically "Oh it's you, hi". Very welcoming, friendly and positive! This makes me feel comfortable in your premises, and safe. Can turn a boring dark day into a great day!The second person has blonde hair and has/has small rash-like spots on her arms (these are cute and unique by the way!), she didn't engage much into a conversation, however I noticed that she folded up the bags I gave her - before handing back to me. This was unnecessary as they were going into my backpack. However, this displayed care being given towards me, which is very appreciated as a customer (it also made me smile and laugh a little).
September 2020 by James Conway
Would have put zero if I could have! Insensitive & archaic bereavement process with no consideration for the relative left dealing with the estate. Won't even accept an email for initial notification & wanted me to travel 35 miles to visit a branch that is only open 10-2 (week days).
September 2018 by Jerry Ready
Automated cold calling will never work with me! Reported on WhoCalls
Me.co.uk and blocked!
August 2017 by james brogan
Very helpful when lost my cards thanks
July 2017 by Anne Purkiss
I found out today, when I was trying to pay a bill, that my local branch has been closed.
This comes on top of two complaints from me during the past three months about the bank's actions based on information from a credit rating agency, which was wrong and despite the fact that it was flagged up as 'disputed'.
I would not recommend the Co-op bank to anyone.
