November 2023 by Mirza Baig
Seems like they really sorted themselves out now. Excellent service now!
October 2023 by Hamid Lodin
Very irresponsible and careless me and my kids were waiting for an hours and half to take my son?sPrescription.
July 2023 by Shabana Hussain
Absolutely disgusting staff!!! Very rude to customers speak down to you as if your stupid! I went in today they had 7 staff working all bunch of muppets they really need to sort their customer service out ?
July 2023 by Maggie Jones
This chemist has really gone downhill, staff haven't a clue what they are doing. Last month it took 11 days to finally receive my prescription despite it being heart medication and insulin I need both to live. When I did receive it I also received tabs I didn't order or in fact I'm not prescribed. They also sent a prescription for an item they said they couldn't get and sent me the prescription to sort it out myself. This month despite numerous phone calls it took 9 days to receive meds, and I'm still waiting on one item.................. Have been with this chemist for over 30 years but now under new management and nothing but problems.
May 2023 by Trevor
Incorrect prescriptions. Deliveries to wrong addresses. Incompetent staff. Avoid at all costs
March 2023 by Sanah Ali
The WORST chemist I have ever been to!!!! I always have issues when I pick up my medication, but this time was the last straw. My mum went to pick up 2 months worth of medication for me. Firstly, they didn't notify me they even had the first month's medication, I had to chase it up myself. When my mum went to pick up both months prescriptions, the woman was an absolute incompetent joke! She claimed the 1st month's prescription expired because I didn't pick it up in time (despite me having no clue they even had it, and having to chase it up myself), and that they apparently didn't receive the 2nd months prescription from my dermatologist. This is entirely untrue, considering I receive a confirmation email from my dermatologist that it has been sent at the time they do so. On top of that, she claimed I had to do some kind of test in order for her to give me my prescriptions from the dermatologist?? But yet she had just claimed, they no longer had one prescription and didn't receive the other, talk about conflicting statements! Which is it, I have to a test to receive them, or you no longer have them??Any tests I do, I do via my dermatologist, and the chemist are just supposed to hand me the prescriptions. That's how it has been every month when I go through this process. My mum asked what test, but she didn't clarify, so I have no clue.I'm so fed up of the incompetence of the staff here, my family and I are nothing but polite and understanding when we go there and yet time and time again, the staff are uncooperative and dismissive. I'm so fuming, I have not had my prescription for the past 2 months, and they refuse to give it me. The woman my mum spoke to there, kept giving conflicting answers and was extremely vague and incompetent. If you can, get your prescription and meds sent elsewhere!! They constantly mess you around at this chemist, it's an honest to God mission to get one prescription.Now, I have no medication, no clue how to resolve this, apart from flagging it with my dermatologist. The incompetence is crazy, and I've gone past the point of understanding. It's so unfair that they are able to get away with this abysmal service, and patients just have to accept it. It's been years of little instances that have gotten bigger every time. Don't bother with this chemist!!! Every staff member tells you something different.If I could leave 0 stars, I would! The fact they have so many 5 stsr reviews is extremely suspicious in itself, as well, considering everyone I speak to who goes here, always experience some issue!
January 2023 by Imran Alam
Wow Great Service Really Friendly Staff Would Definitely Visit Again Thank You So Much
January 2023 by Abbas Aslam
AMAZING SERVICE NO ONE COULD PROVIDE ME WITH ANTIBIOTICS THERE WAS A SHORTAGE THIS BRANCE WENT OUT OF THE WAY TO HELP ME THANK YOU SO MUCH
December 2022 by Lahib Ahmad
Very rude staff
November 2022 by Jeanette Lawson
Used to get amazing service from this chemist,polite,helpful and great delivery. But since having new management the service has gone right down,will not redeliver when they send a text on day of delivery, if you miss the delivery due to circumstances, they will not redeliver I am looking to take the complaint further,but I am cancelling and going elsewhere.
October 2022 by Kenni Hughes
Great staff, great customer services, nothing ever seem to be an issue there.
May 2022 by Simon Carlin
I?ve never had problems with Cohens. Staff have even helpful and recently been in contact to monitor new medication 3 times to check how I am getting on.
March 2022 by Joanne Mckay
What an absolute nightmare this place is , they never have your medication ready , it?s always can u call back later or tomorrow and then it?s you haven?t ordered the medication your doctor hasn?t sent it over , I?m so glad I left and I?m at boots there brilliant it?s very strange how boots don?t have any the problems, I feel so sorry for my mum and dad as there back and forth and give my mum the wrong kind of meds and she has to crush them which isn?t right , some of the staff and really nice and helpful but it?s just not run effectively it?s terrible
January 2022 by KAREEM Plays
Staff usually lies when they do mistake with your prescription and blame GP.....if you have another option around you then avoid chohen chemist...
December 2021 by Nomagugu Mnkandla
I keep having bad treatment. 2 months ago l phoned for repeated prescription and l was given an email to send it .l never got any response from that email or receive the medication. I ended up being sick and had to be given medication from hospital. Now again they sent me with missing medication. I have been calling them but they will be saying stories and it's like staff don't know what they are doing
