June 2023 by aimee s
literally awful never experienced such bad customer service. was stood at the counter for maybe 10 minutes while 2 baristas were talking amongst themselves and on their phones until one decided she was ready to take our order and was then talking to us in a rude tone.
April 2023 by Jilie L
I came to order a coffee for takeaway but as the coffee was far too hot. I asked for an extra cup just to go over over my own as it was far too hot and i can hardly hold it. The lady was soo rude and replied can only give tissue thats it. What can you do with the tissue? It cant go round the cup! What if the coffee slips out? Would costa be responsible if I burn my self? I have even offered to pay for an extra cup just for the lady to reply no! I have been to other costa branches and they have handed me an extra cup when i asked as the paper cup with coffee clearly is not thick enough as the coffee is too hot!
February 2023 by P4026ZUmichaelw
Brilliant service and staff and helpful for disabled people..a big 5 stars to this costa coffee..just to take over a cuppa
January 2023 by arsemab2023
They have no welcome, no respect for custmmer, they are rude they make fun of you, they laugh in your face. I have no words to describe their stupidity! ????17/01/2023 16:30
January 2023 by betelhems2023
Rude peoples No respect at all really awful, they laugh and giggle in front of people. That?s a shame
January 2023 by Sandra M
Poor service, requested sitting in drink and was presented with a paper cup. When I informed the barista she poured it into a glass cup. No tray, saucer or smile. I?ll stick to McD?s coffees in future.
June 2022 by ryan t
I thought we may have been a one off but reading another review it looks like the same rude and unworthy manager strikes again. After a nice day in Manchester on Father?s Day we ended up walking back to the car and me and my wife fancied a coffee. Outside of Costa is an independent business stall selling Churros and my 5 and 7 year old asked if they could have some. Thinking nothing of it we bought them some and sat down in Costa when a manger jumped down our throats to say that the children couldn?t eat the Churros ?it was company policy?. I get that companies have to have policies in place but let?s be honest if two paying adults are going in to a coffee shop and their young children want a small treat while they wait it?s not a sin and it?s certainly not causing any issues to other paying customers. I said to the manager that I was getting some coffees to which he refused and shouted to the girl on the till ?don?t serve that man?. Horrendous behaviour and to refuse a customer on that basis is disgusting. It?s the last time I?ll be going to any Costa Coffee that?s for sure. After refusing me a drink I sat back down and we were then confronted by 3 security guards who were also in absolute disbelief. One of them said ?if the gentleman and his wife are buying a coffee, what?s the issue?? Obviously he had no answer other than ?company policy??. A 5 and a 7 year old child having a small treat and made to leave by a manager who has no decorum or essential skills to run a bath let alone a coffee shop. Shame on you Costa, he needs educating on how to deal with matters appropriately and a disciplinary wouldn?t go amiss. Don?t line the pockets of this establishment when there?s far nicer staff in other shops so close!
March 2022 by LisaMCarter
I ordered a decaff soya latte with a salted caramel shot. The young staff (Ryan) proceeded to helpfully let me know that the salted caramel syrup has milk in it! Something I have never been told before, or noticed on the boards. That was very considerate of him and I'm extremely grateful! Thank you so much!!
August 2021 by 228lilijan
Went there today with my daughter age 8 and my friend with her daughter age 6, we bought two peppermint teas and hot chocolates for the girls, paid to stay in. Our daughters asked for churros sold just behind costa, so the children were eating churros with their hot chocolate when this idiot barrista came over and said to leave because children cannot eat churros in Costa as it?s company policy! He brought Costa paper bag and covered the churros and was watching our daughters so they don?t eat churros!Seriously I understand company policy but what normal person would make a problem out of two little girls eating churros with their drinks! We were appalled! He said he is site manager and his name is Simon Ark, what a loser! I will never go to Costa again !
May 2021 by Madi42233
Staff were rude and unhelpful, got my order completely wrong and took 10 minutes to make my drinks even though there were no customers in front or behind me.
November 2019 by Nigel C
Came here for some refreshments whilst moving through the Arndale centre. Very nice to come across young, hard working pleasant ladies and Gents with nice smiles and great service. Finding seating was difficult as it was busy. To be expected. Found a table for my Wife and I and had our coffees. Costa is always good which ever one I visit. Very rare have I had a bad experience, unlike the other big chain.
October 2019 by BigHugh51
We had spent a couple of hours shopping in Manchester?s Market Street and had eventually found our way to the Manchester Arndale Centre. Before launching into some more frenzied shopping activities, we decided that we could each do with a coffee to reenergize ourselves. Usually we patronise Starbucks but on this occasion with a large and comfortable looking Costa outlet beckoning, we decided to give it a try. Despite the fact that the shopping mall was busy, there were several vacant tables available to choose from, in this Costa lounge. When we were seated, we found that there was plenty of space between the tables. Consequently you didn?t feel as if you were imposing on the privacy of the people at the next table as is often the case in some coffee lounges. We both ordered cappuccinos. One of the cappuccinos was a ?large? which when it was served, would have better been described as ?gigantic?. The coffees were of a good quality, reasonably priced and were very enjoyable and refreshing. Recommended for nice coffee, good, friendly service and for a pleasant setting!
October 2019 by Appraisal
This was the one near Nandos. There were used cups & plates on at least 5no. empty tables; my table & trays hadn?t been wiped down & the tray were stained with coffee...Despite the obvious need to clear/clean the tables, one member of staff was busy wiping down one of the posters & others were having a chat behind the counter!! I would have thought tidying/clearing the tables was more of a priority considering there were people in the queue in need of a table to sit at. I had to sit looking at dirty cups for the whole of my visit. There were no napkins available when I purchased my coffee & cake; my server told me he was aware of this & that they would replenish it. Napkins still hadn?t been replenished & tables remained uncleared by the time I left 15/20mins later. Very poor for such a prime location. It doesn?t deserve the one rating really but I couldn?t submit the report otherwise!
September 2019 by J Landers
Not a big fan of this Costa location, also the staff seemed too preoccupied in the conversations they were having rather than serving me. Someone shouldn't be made to feel like they are intruding on someone's conversation when you are trying to buy something.
September 2019 by Chris J
Liked the seating options and as always loved the coffee,.
