December 2023 by Icare Admin
Not sure what is going on in this branch 45 mins later still no pizza !!!
December 2023 by Stephen Eaton
AVOID AT ALL COST!NEVER ORDER FROM HERE!POOR QUALITY!POOR DELIVERY!POOR CUSTOMER SERVICE!So last Saturday me and my partner ordered the deal 2 medium pizzas and 2 sides, we phoned them to ask to have our pizzas well done. When the pizza arrived it was only half the delivery and I was told I would get the other half of the order with a seperate driver. Eventually my pizza turned up. It looked and tasted like it hadn't been in the oven more than 10 seconds and the fries were stone cold and rock hard frozen in the middle. So I rang up to complain and was told I would get a replacement. So 20 minutes later. I recieve my replacement which was the wrong pizza it had ham and sweetcorn on it and was also undercooked. So I rang again and was told my replacement is on its way. Another 10-15 minutes another raw undercooked Pizza arrived. I rang and told them forget it I want a refund. I was put on the phone to a manager who could barely speak English who agreed to give me a refund and hung up on me. The next day I had bad stomach pains from only eating 2 slices! I didn't receive my refund so I got on to customer services which said it could take up to 3-5 working days and a representative from the franchise group will be in touch neither of these happened so I complained again to chase it up only to be told the same thing. This is such a joke! Don't go Dominoes instead support your local family ran businesses instead or even a frozen Chicago Town pizza is better than what they serve lesson learnt. ??????
October 2023 by Colleen O?Brien
Ordered a pizza tonight, turned up and the order is wrong (garlic crust, when I hate garlic, and half of the pizza has the wrong toppings, sweetcorn when I hate sweetcorn), plus the fries were cold.The lady I spoke to, Valentina, was rude and very unprofessional, I asked if they could put the order through again, I also asked if I could have something else instead of the fries as my first lot was cold and this seemed to be a problem, so I told them to forget it and to issue me a refund, and then she got even ruder. From a customer service standpoint, you would think they would bend over backwards to resolve their errors as I have a pizza that is completely inedible (the whole base has garlic on it, I can?t eat it) and cold fries, instead I just got to speak to someone with a bad attitude who was very unhelpful, did not apologise and simply couldn?t care less. Absolutely terrible customer service.This is not the first time this Domino?s has got our order wrong and been extremely unhelpful and unprofessional is resolving the issue. I will never order from this Domino?s again and will be recommending others don?t either.Whether I get my refund or not is another matter, but I?ll be chasing it down if I don?t get it within the next few days.
August 2023 by Philip Halstead
Friendly staff really helpful good food.
August 2023 by Stuart Fraser
Consistently good. Is it cheap at 50%? Not really, but great pizza.
August 2023 by Jordan Craw
Do not order from this branch! Garbage service, phone line disconnected, don?t update the app, waited almost 2 hours for my order.
June 2023 by Nick Lee
Very expensive £5.99 for a very small portion of cheesy wedges and £7.99 for a small pizza. Tasted nice. Only went there because the Chinese takeaway next door was closed. Should've gone to the all night garage and got a couple of pasties!
June 2023 by Jordan Starkey
After an initial mixup regarding an order I was contacted by the store manager, Peroz. He was very polite and was quick to resolve the issue and was very helpful, great service :)
May 2023 by DaviD Singh
It was very delicious. They also gave us lunch time discount. ?
May 2023 by Syed Muhammad Mehdi Rizvi
It was an amazing experience and the staff was very friendly, the manager was also very humble and welcoming . Amazing experience, much better than the other branches
February 2023 by AJ M
Very nice but lots of granular semolina used.
December 2022 by Callum Kelsall
Absolute disgrace. Ordered 13 items for Christmas eve treat only 7 items arrived and 3 of them were wrong. Rang straight away to rectify and all seemed good. After an extra hour and nobody wanting to eat anymore rang back for a refund on missing items and was told 'not a chance' and told his driver who was stood next to him 'don't bother taking that order their not having it and he isn't getting a refund either'..Really rude and unprofessional from the so called manager. I will be telling people in the local area to boycott this place at all costs! Thank you Heaton Chapel dominoes for ruining our Christmas eve!
December 2022 by Sina 27
Never ordering from them. My neighbour had to call me for help as the driver wouldnt bring the food to her door(she has hurt her leg and cant walk). She was so apologetic and i of course didnt mind helping her, but the driver could easily have just taken the food to her flat.
December 2022 by Fedra M
Horrific customer service. I hurt my ankle and can?t walk. The driver refused to come to the door of my flat, and stood at the entrance of the building. I had to call my neighbour for help to get the food. Never ordering from them again.
December 2022 by Jackie Findlay
Shame you had no olives but pizza was still really good ?
