December 2023 by Joy Wolfenden
The best customer service I?ve ever received. Leanne and Lyndsay were absolutely fab, very professional, helpful and not pushy at all. Thank you so much
November 2023 by Gina Elizabeth Conway
Just been in the shop this morning and the staff was so lovely and helpful. I couldnt ask for a better service. Thankyou
July 2023 by Conner Mills
This was some of the best customer service I have ever received. I went in Ernest jones looking for an engagement ring and the staff were so helpful and could answer all of my questions with no problem at all. Thank you for pointing me in the right direction my fiancée loves it. 10/10
June 2023 by Bernadette Powell
Lyndsay was so helpful can't say enough about this lovely lady she helped me find the right present just wanted to add to this review when I got home and realized just how long were in the shop and how much help Lyndsay had given me I had my son with me and Lyndsay showed him where he could sit and play on his phone while I was looking she was very kind and had a chart to him about Pokemon cards and told him about the pokemon shop round the corner he was very happy to chat to her and find out about it she then showed me quite a lot of items while being very patient with me so thank you Lyndsay she is also keeping her eye open for another item that I would like but is out of stock and she is going to let me know if it comes in she has gone above and beyond as far as I am concerned and u should be very happy to have a member of staff like that working for you thank you again Lyndsay I will be looking for you when I visit again
June 2023 by KIMBOW CHIMP
Clean, well laid and friendly staff however Expensive
February 2023 by Tom Ashworth
Bad service from the bold guy in the suit and the lady that was with him both miserable, no customer service . If you don't like working at your job then leave please!
January 2023 by Ernestina Zhu
Horrible service from the guy who is behind the counter and the blonde hair females behind the jewelry counters. As I was told from the St Anne?s store of Ernest Jones that they only have the watch I want from the store in at Arndale, this is the second Ernest Jones I went to with my friends on that day. The guy who is working at the counter has no intention to greet, talk or to ask the customer to sit and select(which is exactly the opposite from the St Anne?s store, they are very nice n kind, offer to help), extremely dismissive, moreover the two females behind the jewelry counter have absolutely no interest to even acknowledge your existence, look away and even waiting for me to say hello or smth?? I do not understand who they would like to impress, but judging from the past comments and my experience, there has been multiple occasions that Asians being ignored and not treated properly at all, I am very disappointed and have zero tolerance for this sort of issues!
January 2023 by Mehboob Koorowlay
Good sales, likely the cheapest.But they didn't want to order a unworn watch (that was not in the window that people always fit on). Would've given 5 stars
December 2022 by Erny
Horrible service from the guy who is behind the counter and the blonde hair females behind the jewelry counters. As I was told from the St Anne?s store of Ernest Jones that they only have the watch I want from the store in at Arndale, this is the second Ernest Jones I went to with my friends on that day. The guy who is working at the counter has no intention to greet, talk or to ask the customer to sit and select(which is exactly the opposite from the St Anne?s store, they are very nice n kind, offer to help), extremely dismissive, moreover the two females behind the jewelry counter have absolutely no interest to even acknowledge your existence, look away and even waiting for me to say hello or smth?? I do not understand who they would like to impress, but judging from the past comments and my experience, there has been multiple occasions that Asians being ignored and not treated properly at all, I am very disappointed and have zero tolerance for this sort of issues!
October 2022 by Gary Thompson
Doesnt hold up against other jewellers in the centre. Poor lackluster service
August 2022 by BornGreat Fiston Masele
Excellent customer service, keep it up.
August 2022 by Sa Zhang
The man who have worked today , he is very rude.
May 2022 by Haruna M
We went there for buying our wedding rings. The staff told us to wait outside so she can show us the wedding ring collection on the window. After browsing the window a couple of minutes we realised the she was serving another customer. We were the first, right? why she couldn't ask the customers to say "I'm serving another customer at the moment, my collogue will help you" or something like that?We came into the shop again and asked another staff for the help. She was not friendly and looks unhappy to show us the rings. As the result, we bought ours from H Samuel in front of this shop who gave us friendly and helpful services on the same day. Nothing rude, just disappointed.
May 2022 by Stephen Ball
Good place to visit, lovely staff always a warm greeting everytime.Pop in for a browse
March 2022 by Andrea Scholey
Brilliant staff and service, took a gold bracelet in for some attention. Fully recommend them.
