January 2024 by Daniel John
I had a really bad experience on the 02/01/2024 I went in to buy a clutch and I was given the wrong part. I understand things car go wrong ?The mechanic picked it up and it had fingerprints on it and he said its not the right one for your vehicle.So I went to get a refund to get the right part.I spoke to one of the lads and he brought a man from the back and he said I could not get a refund because it was fitted I tried to explain to him it was never fitted and I showed him a picture comparing the differences.I explained I wanted the Sach clutch not the LUK as requested by my garage.He started shouting at me infront of the que stating the clutch is used and he doesnt like me and thats why he would not refund my money.I didnt use any bad language or any agresive behaviour there was another member of staff there wich was a witness.I use euro car parts on a regular basis but because of this person I had to write this review and I hope someone will get I touch with me.I wasted a 30 min in a taxi just to be shouted at ?..This is not the customer service I expected from such a big company like this.
December 2023 by Al
Easy, quick and efficient. Order parts online, a lad called Alex sorted them before I had even arrived. Great customer service, and he is very knowledgeable and dedicated to his career!
December 2023 by Segev Hochberg
Dont trust the information they give you over the phone!My car battery has died at work. I found a portable jumpstarter kit on their site.I have called in twice to confirm I will be able to use it right off the bat (i.e it comes charged/ready to use).Two different people over the phone said yes, shouldnt be a problem.I uber to the store to pick it up and guess what, front desk says it needs 12 hours charging and if I use that before my warranty is voided.Spent £20 on back&forth ubers due to this false information!The guy didnt even apologize for his colleagues mistake, he couldn?t care less.Stay away.
December 2023 by didier Fuentes
Mint service at the desk !Really nice to meet Alex who helped me seriously to spot the right model of the parts I needed.Some other places turned me out as they could not use the registration as ID (foreign car in this case) .Prices are really correct too, but Alex's job made the 5* on his own !
December 2023 by mike ainsworth
Good service with the click and collect straight in and out
December 2023 by Lynton Thompson
Alex was the main guy and sorted me out some brembo brakes obviously not the cheapest but on the day they didn't have pagens and I couldn't wait for brake as I was on track day the next day and the boy sorted me out thank to.euro and thanks to Alex who provided me with some brakes as a track guy I need brakes ASAP and Alex is the man much Apriciated and will be using Alex in the future if he leaves or is sacked I will use another store or a different brake provider he help me in my time of need and managed to set my best lap time due to ishiheulness
December 2023 by Lorraine Martin
Great service, as always. Alex, at the counter, is helpful and goes out of his way to help.
November 2023 by G Murtaza
Very rude and terrible customer services on checkout . The guy over the counter wearing cap is a bad representation of such a big company .!!!! Very unprofessional staff . The guy over the counter seems like he is clearly unhappy with his job . I'm not gonna buy from eurocarparts again . I'm taking my business somewhere else . I wish i could give zero star for the pathetic customer service.
November 2023 by Steffi Woo
Always helpful and speedy service.
November 2023 by Ahmed Ayub
I been there to buy my car brake discs. The guy at the reception desk was extremely rude and unprofessional. He treated me with so much disrespect and disgraceful manner based on my skin colour. He was laughing and having gigs with other guys who are born and bred here in England. This is something unacceptable especially in a big company?s like Euro car parts . I wish I could give zero star . I am never coming here again . If this guy continues his rude behaviour very soon eurocarparts will loose their loyal customers.
October 2023 by mathew bates
Opened the boxes when I got home only to find one so called sealed bag had been opened and the other part wasn?t even in a sealed bag. Also a part missing so basically I bought returned opened items. Not very professional.
October 2023 by Jaspal Rayet
Parts are no longer the cheapest, no discounts on offer. Better to shop around.
October 2023 by Paul Carter
Got a bottle of coolant. In and out no wait very good.
September 2023 by Soyeab Ibrahim
Great prices any car parts available great service to
August 2023 by Simon Cheetham
Don't use here if you can avoid it bunch of useless jobsworths. About as helpful as Gary Glitter in a primary school.Ordered a part using the website that matches parts to cars. Get the part thru click and collect. Turns out its the wrong part I go to return it with my click and collect email but thats not good enough! they are expecting me to drive another 20 mile round trip to get an invoice for refund on a part worth 8 quid that I bought with cash. When they supplied the wrong part!Is this how you treat customers that have previously spent thousands with you?Or should I say Ex-customer. Jeez. Absolutely hopeless.
