December 2023 by Peter Rizk
Can find most tranding shoes in there. The staff are very rude and doesn't care about the customer. They always try to avoid you, tell you the shoe is not available without bothering and checking. Try to avoid this place as the service is horrible
December 2023 by Muggsy
Never before have I received such horrid customer service. I was having a lovely day experiencing the great sights of Manchester after my 9 hour direct flight from Detroit Metropolitan Wayne County Airport in my native Michigan. After my big tour of the famous Northwest city I had worn out my shoes, so I decided to get a new pair in a local Footlocker. I entered, picked out a pair of sambas and went up to the checkout, where I was greeted by the absence of any living being. After an inexcusably long period of time I finally had a short, seemingly unaware woman come to my service. Her name was ?JAM?, though I think I would have been better off with a jar of the condiment. She said hello to me, then began to perform some sort of uncomfortably rigid and robotic dance routine, completely ignoring any respect to my personal space. About halfway through she insisted I join in, when I refused she began hitting me with her pom-poms to the beat of the stores background music (A Fairytale of New York, if you as the reader find yourself curious). After about 20 minutes of what can only be described as mental and physical torture of the most painful degree, she finally gave me my shoes and added her 15% student discount (hence the lone star in my rating). I will not be returning.
December 2023 by Abigail Knight
Girl to busy kissing her boyfriend over the counter so she wrote down the wrong email and now I can't find my order it won't let me search where it is keep saying wrong email address because she wasn't paying attention and now they won't answer there phone also they all looked depressed in the shop very bad experience won't be going again or ordering from footlocker would rather go to JD.
November 2023 by János P
Been opened 16 minutes late. Guy in black shirt (I guess its manager) not even apologized or said good morning. 2 stars as the workers was nice and smiling. We both shoes from Ines. Was another staff who came to us and chatted.
October 2023 by Jason Rhodes
I bought a pair of jordans and received great service a few week back, i went back to buy a second pair. I was served by a tall skinny guy at the door and i would like to award him with the title,"The worse sales assistant in Manchester" award. The security guard tried to explain his behaviour, as a past store manager, i would have given him a warning for his attitude and i found the words of the guard insulting. I'm sure Nike appreciate his level of service because they gained the sale.
October 2023 by Kim Richardson
States open at 10am and not openStaff standing round not working !!!! doors not open shutters downManager running round ripping sale signs down and ripping sale tags off shoes at 10.10am10.20 staff all stood together not moving just chatting
October 2023 by karlaaami
Worst personnel I've ever encountered, pretending not to see you as you wait to ask a question. I waited 30 minutes to inquire about the proper size.
September 2023 by El
First purchase at Footlocker. Got these gems in a size 4 for just £85. I waited over 10 minutes just for the worker to bring me the Jordan's. I don't what was taking so long. It was a Monday ergo it wasn't busy. The girl at the till was very slow-paced with her work, made a few mistakes (which was corrected by the worker who gave me the shoes) and wasn't quick to jump on the till when she clearly saw customers waiting. Thankfully, I didn't have to wait as long in the queue to check out. Footlocker appears to have very low standards when it comes to customer service. Wish I could work there for that reason. But I got these gorgeous trainers in the midst of all of it. Thank you, Hannah F.
September 2023 by Jacob Hull
Really bad experience in here. Staff just looked like they couldn?t be bothered and were messing around on their phones. Finally got someone?s attention after 10 mins and they confirmed they had the shoe I wanted in my size and then they just walked off to the other side of the store holding the shoe to have a chat with his mate. They just played around together for another 10 minutes while I stood there waiting. Shoes never came and they ignored me when I tried to get their attention again. Eventually just walked out the store and bought the same trainers from another store nearby.
September 2023 by Black Milk
Needed assistance yesterday to purchase some trainers for my child. Noone was at the till and the only sales assistants I saw were flirting and waving bye bye to a group of lads that were flirting with them. Even Jd hasn't stooped this low. You used to employ more matured staff but now it's nothing but Jd stood looking pretty staff. Sort it ?
August 2023 by T T
The stupidest store I've ever seen.This is what their staff did: store opening time was 10.00am, the staff let all resellers entre to buy jordan at 9.30am because their staff and resellers are friends or maybe their staff are resellers also, while all other customers had to waited until 10.30am to entre.
August 2023 by Yarynka
was searching for comfortable but stylish trainers. Store was busy but stuff was really trying their best. My eu size is 39 and there was not a lot of this size but i still found cute sneakers for 79.99.(puma-nitro)
June 2023 by PHOTO XMAX
Very helpful staff very happy nice products with the help of Lucy''?? we managed today to buy a beautiful Nike shoe big thank to you Lucy" and your colleagues
June 2023 by ciaran
only place you can buy tns, love em
May 2023 by Veronika N.
Went to buy trainers for £165 I couldn't get elsewhere. I asked the guy, who looked like I'm bothering him, for the required size and with annoyed face he responded that they are closing in 10 minutes. I need to say that it was 6.30 and they were closing at 7 and it didn't take me more than 15 min to buy the trainers, as I knew what I was after. After a couple of months of not very frequent wearing, the sole detached but Footlocker refused to accept the claim and told me to send the claim to the manufacturer, as it was more than 2 months from purchasing. It's clear that they didn't want to handle the claim. I regret that I didn't read the customers' experience with their poor Customer Service prior to the purchase. I learned a lesson that cost me £165 and I will never spend my money here again.
