January 2024 by Gabriel Baldin
We were there in 4 people and a baby, is a comfortable place with a baby chair available. We eat a very delicious burgers and also some ok finger
January 2024 by Melissa Wickison
Wait staff was super friendly, helpful and apologetic.The place wasn't the least bit busy but we had to wait at least 20 minutes or so before our food started coming out in drips n drabs. A couple burgers, and a thing of fries .... Then 10 minutes after that- my blue cheese salad and some more chips, another 2 burgers came 10 minutes after those and 2 of 4 chicken wing orders came after another 10 minutes .... Waited all that time and half of them were raw and all were cold.We cancelled the rest of our order for the chicken wings and headed out.Wait staff kept apologizing about the food taking so long.I must admit that seeing kitchen staff standing about while everybody was waiting for food (there were 2 other tables waiting) was kinda irritating.We felt bad for the wait staff as they were doing all they could.We won't be going again.
January 2024 by Robin Fokker
Eating at Gourmet Burger Kitchen was a strange mix of well prepared, albeit a bit pricey food, served by staff that could easily replace the Vogons in the popular series of books by Douglas Adams, The Hitchhiker's Guide to the Galaxy.After spending some time at the Trafford centre, we decided to get some food at the GBK, which we've not tried before. As the time was around 19:30, we didn't expect it to be very busy. On approach, we were, however met with a strangely long queue. I optimistically noticed that half the tables were empty, so the queue would surely move quickly. However, upon seeing a employee with a facial expression of someone who isn't paid nearly enough to be doing this kind of work approach at a frustratingly slow pace, that optimism quickly faded to annoyance. It took about half an hour to be seated at a table that I noticed was empty when we arrived. Yikes!As we received the menu, I quickly noticed one thing. While the burgers were reasonably priced by themselves, they included nothing else. Chips had to be ordered separately at a steep price. As the burgers weren't noticeably sizable, the chips were definitely a must to leave the premise without a remaining hunger. Yikes!My partner noticed a list of specialty sauces on the menu, and one caught their eye. Note that these sauces were specifically mentioned to be for the burger, and were assumed to be on the burger, as it did not state otherwise. As the burgers were placed before us, my partner couldn't quite notice the sauce and assumed it mustn't be very strong. After eating most of their burger and lifting their drink, they noticed a small tub of sauce had been placed neatly out of sight behind their drink. Luckily we had some chips left to dip in the sauce, but this experience was yet again more frustrating than it should realistically have been. Yikes!Sadly, I do not think we will be visiting again
December 2023 by Martyn Taylor
Nice enough, staff seem to go through the
December 2023 by Aksa Ali
This review is based on fantastic customer service.The manager is called Ala and her colleague Q were extremely accommodating. I was having trouble with my student card but Ala resolved the issue quickly.Very friendly even though they seemed very busy.
December 2023 by James Cunningham
Extremely tasty burgers and quite a few variations to choose from. You are encouraged to place your own order and pay via the app, though you don't have to. This may be efficient but is quite impersonal and somewhat presumptuous in inviting tips at different levels when you have had no service whatsoever at this point. The table servers were, however, very pleasant and happy to help. Our food came quite quickly considering how busy they were and did enjoy it.
December 2023 by John Moody
I despise tips being added to the bill by default when ordering, especially when using the self service option from the table when by that point the only service we'd received was being shown to a table after an extended wait.Friendly staff and the burger was lovely and juicy, but the fries were cold and drinks over priced. The whole tip thing before even getting any food served really annoys and soured the experience (sorry, grumpy old man review!)
December 2023 by Aurelien Laurent
Stopped by to enjoy a new burger place.Burger were delicious and great service. As they just ran out of draught beer and I am not fan at all of beer bottle or cans, they offered me one on the house.Was my first time here but will definitely come back!!
November 2023 by Ashley Gregory
Gourmet Burger Kitchen, well done. Ample parking was a real treat to a great experienceVegetarian options: All burgers available as vegetarianDietary restrictions: Catered for. Asked about allergies when seatedParking: Trafford Centre parkingKid-friendliness: Children welcomeWheelchair accessibility: Accessible
November 2023 by Mark Houlton
Always very tasty food and a place we love to visit. I particularly enjoy the panko breaded chicken burgers. We also used to really love the hei hei salt for our chips, however they don't seem to have this anymore which is a shame.
October 2023 by Kay
Sat us pretty quickly on a busy Saturday. £21.95 for a burger, fries and milkshake. I thought it was pretty extortionate. Wish the staff were more friendly and wouldn't hurt to smile instead of treating us like an inconvenience.
October 2023 by maisy proudfoot
Very disappointing. We have been to this restaurant multiple times before and have thoroughly enjoyed it, but this time was completely different. We were going here for a birthday meal and will not be returning. Prices were unnecessarily high, with a tiny portion of chips being almost £5. Burgers were a lot smaller than they have been in the past, and not amazing. Most of the family ended up with food poisoning, which shows the carelessness put into the restaurant. Restaurants was also virtually empty but food took a while to come. Disappointing as this one once a loved place to come eat.
October 2023 by Leon Das
Fantastic burger, really juicy and tasty. Chips were good as well, a decent portion thankfully as they are quite expensive. Sauces were nice. When seated you go up to the counter to order and pay. It asks you about the tip then which before you?ve had the service it?s hard to know what to tip so feel they are missing out on some tips.
October 2023 by damien
We've been here several times before but it has become one of the now service poor restaurants like so many others. Only 2 staff members covering table cleaning and guests. Waited an age to be seated because of understaffing even though there were only around 5 other tables of people. Got told we could either order through an app or go to the counter. Chose the app just because my friend Went to the bathroom so I could start.Limited selection of drinks because everyone was sold out. Ordered some chicken burgers and sides £4.50 for a portion of chips is a bit excessive but then so is £3.20 small bottle of coke.What really wound me up was the automatic addition of a 10% tip (the app has a lovely little ? before you set to to 0% and it changes to ? also the fact you have to select any other amount to change it to 0 as there is no option for no tip is disgusting (Also tipping before I've even had any service?? no if the service is good I'll leave a tip but not before), then after that time pay the bill to find another 10% service charge has now been added (so 20% in extra charges if I hadn't changed it) with this one you have to press the I next to the service charge and then press the - key 20 times to remove it, again what am I paying a service charge for?? for someone to let me me wait 10 minutes to enter an almost empty restaurant and then to carry my food from a counter to my table.The food was good, but not the best and with small portions for price.
October 2023 by Lucia
Lovely place to eat, food was amazing. Service brilliant, Sadie and another person served us and they were lovely. They were happy to help even checking if I had ordered myself a drink (I had only ordered for me partner)! Thanks Sadie:)
