February 2024 by Amira Hayat
Went in today for the first time to buy a vape, only to find out the vape was fake fake fake absolutely disgusting when I called up to let him know, it was like he wasn?t bothered. Well that?s fine I will be in touch with Trading Standards your customer service is disgusting peoples health comes before money and if somebody says it?s fake then why put your business in risk for £12
November 2023 by Vanta Black
Every time I come in here there's always a confrontation with the staff, this time they were trying to rip me off charging £1 to return a parcel to package it when Amazon clearly states no packaging is needed. Last time they didn't charge me just to bag it and nowhere else does. Staff are disgustingly rude for no reason.
November 2023 by Chris A
Gave our parcel to someone else. Refused to admit it so we couldn't get a refund. Don't get parcels delivered here.
August 2023 by Nicholas Jones
Cashier tried to overcharge me for vapes, despite asking me to get cash out in order to pay the original price £10 a week previously. When I queried when the price had changed he said he started working there yesterday. He's been working there for months...Very shady feeling business
April 2023 by Ali Coleman
Sold me fake vapes one of which nearly blew up in my face
March 2022 by L B
Charged me to return an Amazon parcel through Hermes drop off point. Contacted Amazon and they informed me they shouldn't be charging. I don't appreciate being ripped off. Looks like they've done this many times on the feedback received here.
January 2022 by Phil Battersby
Never open on time. Closed xmas week and this is a parcel shop! Poor. It's now 10:30am on 4/1/22 and still closed. Been trying to collect a parcel since mid December. If you can't be bothered opening then sell up and let someone do a proper job.I have reported to trading standards.Please do the same.
January 2022 by Philip Battersby
Never open on time. Closed xmas week and this is a parcel shop! Poor. It's now 10:30am on 4/1/22 and still closed. Been trying to collect a parcel since mid December. If you can't be bothered opening then sell up and let someone do a proper job.I have reported to trading standards.Please do the same.
January 2022 by Pierre Fearon
Whoever owns the store needs reporting to trading standards. I live round the corner and usually pick up my Hermes parcels from here with no issues but i've received 3 emails saying that Hermes couldn't deliver to the store because they were closed. I tried my luck and gave the shop a call and they greeted me with the worst attitude ever. The man said it wasn't his problem and nothing to do with him and proceeded to talk over me and swear at me when I questioned why they were closed.I understand that the store is closed for Christmas but he lied saying they told Hermes they were closed, if that was the case then I wouldn't have missed 3 delivery attempts. It goes without saying that I won't be stepping foot in here again. They have no stock anyway, just a few chocolate bars and empty shelves it's embarrassing please avoid at all costs.
January 2022 by Qingfeng Mo
When will the store be opened? I still have several parcels to be delivered to this store. But they didn't mention that they would close for such a long time before.
January 2022 by V Kappen
I?ve had my boyfriend?s Christmas present delivered here but they haven?t been open at all for me to pick it up. Just contacted Hermes and the seller as this is unacceptable: don?t accept packages if you?re not going to let people collect it.
January 2022 by fat fatty
confused?been trying to pick my parcels up for over a week now and it?s never open? it says temporarily closed on google. but there is no indication as to when or if it will re open? does anyone know why :(
January 2022 by Ella Stewart
Avoid!!! Been trying to collect my hermes parcels for weeks now and they have been closed (over christmas ??!?). They need to be reported to trading standards and hermes really
December 2021 by Oscar Z
I came to the store at 4pm on Saturday to try amazon return, and I got a lot of heavy stuff. But the store was closed, which didn't match up with Google Maps or Amazon. It makes me very unhappy.
December 2021 by Przemyslaw Szafulski (Przeszaf)
Wery rude shop clerk, confrontational and arguing. Not knowing the policies in the shop! Tried to return Amazon package and tried to scam me. As you can see in other comments, customer service is awful there!
