April 2018 by Justin Heald
Great staff, very friendly. Never had a bad experience at this branch
April 2018 by Bernard Hurst
Unbelievably poor customer service. Arrived 30 mins. prior to a pre-arranged appointment and notified a member of staff who said she would let the person I was there to see know that I was waiting. 20 minutes after the appointment time I went to a member of staff to find out what was happening. He disappeared into a nearby office and re-appeared with the member of staff I was there to see. She asked if I had let anyone know that I had arrived. I pointed to the member of staff I had informed on arrival who said she had sent an email - an email for a distance of 10 metres!! The member of staff I was there to see said she was not logged on and therefore didn't get the email. I asked if it hadn't occurred to her to just come out of her office to see if her appointment had arrived. I walked out. When I arrived home I spent 30 mins trying to contact the Halifax, having been told by the automated reply that they were 'very busy' and the expected wait time was 2 - 5 mins. After 30 mins I gave up, rang the branch who didn't answer and was then automatically transferred to a call-centre in Belfast. Although the member of staff was apologetic and helpful it took a further 30 mins. to book an alternative appointment at a different branch and for him to log my complaint. This is not the first time I've experienced problems with the Halifax in the 40+ years I've been dealing with them. When they were a Building Society they were excellent because the customers were the shareholders. Now they are a Bank they couldn't care less about the customer.
December 2017 by Adamantium
The lady at the desk had no idea what she was talking about or maybe wasn't bothered.
June 2017 by Matthew Wilkinson
Great bank, staff go above and beyond to help you out and answer any questions. Can't fault them
April 2017 by sam morrow
Bit of a queue but nice and helpful staff at the counter. Plenty of cash machines.