March 2024 by pamela bailey
The staff were friendly, professional and polite and went out of their way to ensure that I got exactly wat I needed. The delivery went like clockwork despite it being made to Keswick, Cumbria and the 2 guys who brought the furniture couldn't have worked harder. Amazing service - I recommend HU to anyone
March 2024 by Liliana de la Torre
Great furniture
March 2024 by Raine barain
Good quality products, however their after sales and keeping you informed on delivery etc is very disappointing.
March 2024 by Lisa Shaw
pleased with quality of dining table and chairs, we even went back and also purchased a sofa
March 2024 by Ian Turner
Fantastic premises with quality products served by skilled, polite and knowledgeable staff. Be in safe hands and go to Housing Units. 10/10. Thank you.
March 2024 by Janet Potter
Bought dining table and chairs. Delivered on the day by great delivery team on the day and time agreed. Set up the table and it is beautiful. Very pleased with the service and quality overall.
March 2024 by Aldo Sims
Since writing this review and visiting recently I was disappointed with the quality and range of furniture, the vast majority marked down Chinese products, most of it looked tacky, footballers wives meets traveller tastes so I wouldn't bother anyway. The coffee comes from a push button cheap cafe machine and the cakes were pathetic and very over priced..anyone care to disagree.?The owners are also meant to be quite greedy and arrogant,they don't seem to care about customers other than their bank accounts. 'Team HU' are replying to reviews but its evident they are having problems with the fact the furniture is junk from China with high lead times. It's strange how all of a sudden there's over 1000 glowing reviews for this junk.Selling over priced furniture to old ladies, or coffees for £7 you dont get a simple complimentary biscuit along with wholesale Costco cakes sold with huge markups.There is far more to this ripp off place than meets the eye.The Fox family that run it are arrogant and awful people to work for and bullies. They could not give a toss if something goes wrong with your products, infact you may as well see what you like and buy from the internet, it would serve them right for taking people for granted.The staff in general are hard working and friendly although some older members can treat the younger staff with contempt resulting in them leaving, which seems to be part of the culture unfortunately.It's the management however with the real problem who treat the staff poorly, especially the ones in the lower paid roles.To the point of customers complaining about their attitude towards the staff in front of customers on the shop floor.There used to be lots of nice things at Housing Units, its mostly cheap Chinese rubbish and if your expensive wardrobes and draws fall apart you'll find yourself going to the Ombudsman for help who probably won't help much either, true story. If your fire place leaves sut and is poorly fitted you'll struggle to get anywhere with them other than a defensive response.It's all about money here and how much they can sell you with limited focus on value and after sales.I've heard all kinds of factual stories on how the management treat staff like dirt, poor to non existent aftersales to a tradesman nearly having a nervous breakdown after a job didn't go well.Find smaller quality furniture companies from a genuine family firm that actually cares about its customers and staff, avoid these sharks if you can shop around, if not use the internet for the same thing cheaper.Like the furniture shop over the road (now closed). Housing Units tried every underhand trick in the book to force them out of business.once they have your money they simply don't care, so don't expect anything special because it's 'Housing Units'.The man opening and closing the door creates a sense of exquisite service and quality but don't be fooled.
March 2024 by Mark Porter
Went to the Wickentree for Sunday lunch - avoid it! Appalling basically. Waited 45 mins for a poor lunch - 5 slices of wafer this roast beef, the smallest Yorkshire pudding which was like rubber, 2 roast potatoes which has no crunch to them, 1 new potatoes which was like mush, carrot battons nd beans were ok and the small portion of cauliflower cheese was actually good. But for near £17 I would expect something pretty special!So, shocking service and rubbish food - can?t recommend at all, find somewhere else!
February 2024 by Lianne Sewell
HU store is great, it is the small touches that make the difference such as the men holding the doors open, my children were disappointed when he was on a break one day when we arrived. My only reason for not giving 5 stars, is I waited in for my delivery and they forgot half my order, for the items I did receive (a large marble fireplace) I was forced to sign to say I was happy with it and that it wasn't damaged, however I couldn't check it as it was in a crate. Luckily it was well packaged and no damage however I did feel pressured and unhappy signing for it as they wouldn't leave it if I didn't and would have had a headache if any issues. I then had to re-arrange my delivery of other items, contact HU direct as no-one called me as promised by the drivers, although they came out 2 days later with missing items, it was another 1/2 day of me waiting in for them with no apology.
February 2024 by Brian Black
We just purchased a fire surround and electric fire from Housing Units. Having just had them installed they look superb.The whole transaction from viewing to delivery has been faultless. Arrived on the date and time quoted, and the delivery man were so helpful and accommodating which is not always the case.,Overall exactly what you would hope foe but rarely today recieve.
February 2024 by Debra Lewis
Incompetent staff. Before buying a sofa we liked( Maria manager) said we can provide an access check to see if it would fit through the front door this was done by John who confirmed to my husband that it would fit (they had done lots like ours) his words. We paid for the sofa and guess what on day of delivery it would not fit. Causing untold upset .I rang the showroom spoke to Laurie another manager.who said it will be returned and a full refund would be given, not what I expected to here explained about incompetent John and that the service was not good enough..If I could have rated this No Stars I would have.Would not recommend Housing Units.Customer service Zero.
January 2024 by Elaine Crookes
Terrible customer service after sales
January 2024 by Lucy Fulton
Firstly, narrowly missed the end of a sale and they honoured the price! Also, easy ordering process from Housing Units and my crockery all arrived beautifully packaged up, no problems whatsoever with delivery. Couldn?t recommend more highly.
January 2024 by Chloe Radcliffe-Scott
Ordering process was easily but Housing Units sent us a damaged item (packaged a lamp without any protection in the box) and gave every excuse under the sun as to why they couldn?t provide a replacement before July 2024 (over 6 months away). Poor customer service and couldn?t care less when I?ve tried to find a solution. Awaiting my refund and will not purchase from here again.
January 2024 by June Bostock
Staff very helpful when ordering. Delivery date achieved. Delivery on time and efficient. No problems what do ever.