January 2024 by Edgecumbe Vanbeck
It is now the ONLY HSBC branch in Manchester with counter service ; it is not accessible by car . . . even if it was there would be nowhere to park ! For me the way to get there with least walking (as I use crutches) requires me to drive to the nearest tram stop with free parking, walk from the car park to the steps to the north bound platform (there is no lift), walk to the end of the Northbound platform to cross the tracks to the south bound to take the tram, change to a bus (which goes in the opposite direction, stops for 10" before returning to the stop nearest to the bank) and finally walk to the bank ! Some mean, narrow-minded and greedy director has decided to concentrate on increasing profits for the benefit of directors and shareholders at the expense providing a service to their customers ! The same customers whose taxes were used to bail out the banks whose greed would otherwise have bankrupted them ! More than half of HSBC branches in Greater Manchester have been closed in the last 20 years ; the ones that are still open have been classified as 'digital' which means that they're more or less indoor ATMs ; a few of those have staff in at times who will try to sell you some of the bank's products, point you in the right direction for the right forms and machines and, if you require a traditional counter service, tell you that you need to go elsewhere !The counter staff, when you get there, are friendly, courteous and helpful.
January 2024 by phalguni deswal
Great service!! Amina was very helpful and sorted out everything quickly
January 2024 by William Morgan
I have used this branch a number of times, and for personal banking the staff have generally been pretty good. However, I am giving three stars overall because the business banking service wait times are just way too long - I regularly have to wait over 30 minutes just to pay in a small amount of cash/cheques. It doesn't make sense that there is only one business banking window at this branch for the whole of Greater Manchester (population approximately 3 million), and that cashiers can't switch flexibly from personal banking (where wait times are much shorter) to business banking. No, HSBC, this just won't do.
January 2024 by FrankTM
Highly great service today.Amina, a bank assistant at ST Ann?s HSBC, consistently provided excellent customer service, demonstrating professionalism, friendly demeanour, and extensive knowledge, making banking interactions seamless and enjoyable.
January 2024 by iyamu Monday
My coming to HSBC bank today, was Am amazing and wonderful experience with Amina, she really gave me perfect service, l want to say big thanks to. Amina. H. For the wonderful job well done.
December 2023 by santoshkumar Maharana
Amazing experience, came to open my account. Thanks to Sachin Sharma got my current, saving and global account. Thankyou
December 2023 by Rakesh Bandi
Visited the branch to open an account and both Sachin and Rabia helped me to complete the work. I appreciate their efforts toward the customer experience
December 2023 by Hayden Attwood
Great experience, Sachin was of great help. He explained everything in detail and was very kind.
December 2023 by Shreyas Pradhan
I waited for over half an hour for my turn because of the lack of staff during the hours I went there, which needs addressing. It would have been helpful to be given notice beforehand at the reception, at the very least. Nevertheless, I was pleased with the friendly assistance of Sachin in opening my bank account, whose explanations were clear and concise.
December 2023 by Ben Say
Arrived 20 minutes before closing today with an urgent issue I needed help with. The gentleman who served me was so lovely and helpful, although my issue couldn't be solved then and there he took the time to help me understand what I needed to do and made sure I was ok. I didn't catch his name but I just wanted to extend my thanks for such excellent customer service
December 2023 by Ng?c Hân
D?ch v? r?t t?t. Nhân viên Sachin ?ã giúp tôi t?o tài kho?n r?t nhi?t tình
December 2023 by Hariharan Venkat
Sachin Sharma really a star helping me to start a fabulous journey with the bank. It was a good session to get know various offers and features of the bank account
December 2023 by PRACHI KAPOOR
Smooth and easy sevices. Really supportive staff. Thanks to Sachin got my student account so quick.
December 2023 by libo cargo
I have visited the branch today with an on going issue for couple of weeks, aI was served by a lady called Maryam and she was amazing,I have been with the bank for more than 10 years and hands down she is the best who I have ever dealt with
December 2023 by Fazila Malik
I met Amina today, she was very professional and helpful, put smile on my face, it was great to see her today, made my day ?
