January 2024 by Sunny David
I was there yesterday the 3rd of Jan.,2024. I went there to pay and there was a long queue of people using the cash machine so I went to the queue of those that wanted to use the desk. So I was and they only had two staff at the desk that were serving customers, the other male staff was just busy taking some records while his desk was closed. Then one of the staff said she had closed and this was coming to 16:40 and closing time was 17:00, now left with a staff that finally attended to me at 17:05. I spent almost an hour in the queue before it got to my turn. None of the staff seemed to care that they had a long queue to jump and assist other colleagues, so stood around and chatted. This was poor on the staff and the duty manager if there was any.
December 2023 by Marshall Collins
They don't understand what customers feel right when they freeze their card. They don't form you. I was scamed last year. About 2 1/2 grand. But it's not OK. I wouldn't go with them. Ever again. That one trust worded. They say, oh, we can't do anything else right now, You need to go into brunch. He's not worth being with them. They don't care about you all. You care about their selves. Makes disgusting. I am moving bank. Soon. Worst at spoons I've had in my life..
December 2023 by Dlshad Mustafa
Had a question about mortgage today 1pm, a manager referred me to a member of staff who literally didn't know anything, just wasted my time!Last time I visited, there was a nice and knowledgeable man.
December 2023 by bowen zhu
Very rude staff. I asked a staff member if I could open a student account, and a very young white male employee replied, "To open a student account, you need to have lived in the UK for three years. I don't think you are eligible." Not to mention that I have been living in the UK for more than three years, how dare he assumed my nationality, and during the interaction, he was sarcastic and unhelpful. I really regret not checking Google reviews before coming to this bank.
December 2023 by M Singh
Please avoid visiting this bank they have the worst staff I am holding my main account in this bank for a long time and I went for ID verification.A guy standing there told me they don?t do ID verification for non-Lloyd services as they don?t know me personally but are willing to do if it is Lloyd related service.Very rude staff and I just transferred my account to other bank and they did my ID verification within seconds.
December 2023 by Sarah A
I came into the branch to deposit money today and I received a shocking service. I felt patronised and ridiculed to say the least. I accidentally made a mistake and didn?t see that one of my notes was folded and I was scolded at by Amanda. I apologised countless times for my mistake and she directed me to the counter. When I went to the counter I overheard her speaking to a woman and I felt disgusted. She continued to patronise me. I had my University lanyard on and she made the comment about having a PhD but lacking common sense and laughing about it further to her colleague. Me and my family have been using Lloyds for several years and this is disappointing and honestly questioning my loyalty with the branch. By all means you can check your cameras. This happened around 4:30pm. Her mannerism and behaviour is not in line with the policies you set out and actions need to be taken. I will be approaching this matter further with management as this is appalling. A man came in and he only had one arm and she made the commenting asking if he was ?bent?. This type of behaviour is discriminatory. After she made this comment, the man was speaking rudely to her. I do not conodone this behaviour but this is wrong. The whole branch saw what had happened. She continued with her snide remarks because he put the card in the machine after being told no. I hope this is taken seriously and dealt with because I will not let this off lightly.
December 2023 by Abdalla Baaboud
I would say disappointing from the service.I tried online before I come and it?s told me wrong reason so when I went to the branch, they use the same online system and he said I do not know the reason.I thought in branch they will do further assessment, but clearly they don?t!So not worth to visit the branch in different way!
December 2023 by John Smith
Really pleased with the service I received from the lady at the till. Bless her
December 2023 by Slim Shaddy
Fantastic service from the staff. Helped me out with ease
November 2023 by mario the boss 2nd
Very rude staff I will stick to my local branch
October 2023 by Ana simmons
During my painstaking hour and a half here it felt like I?d clocked in to a shift because seemingly no one who works here knows what they?re doing in the slightest. Can safely say there is maybe one GCSE between the employees and zero comprehension skills.Also for the love of god please invest in some computers, why the hell are these people navigating long term savings accounts on ipad minis. Jesus christ! Useless!
September 2023 by ivory Si
Horrible experience! My cheque was not been deposited on time and today I bring my receipt came in, the staff over there was completely ignorant and rude, shouting to me? you! Come here I need your name? and the solving problem skills is also completely a joking, the bank put my cheque in then took it out, then asking me to contact the cheque provider.. they can?t do anything.When I leave, I still trying to be friendly say? good bye? to a woman staff who in the door, she said goodbye to someone else but ignoring mine. Even turn the head around.Fantastic experience, good job!
August 2023 by Darren Hawley
Great coffee shop, Wi-Fi & environment, coffee shop, staff are amazing, favourite coffee spot on market Street.Faultless.
August 2023 by Jon Schmid
Its a bank but also has a great coffee shop - good for coffee and cake at lunchtime at a very reasonable price
August 2023 by anees charles
Very unprofessional behaviour and also don't deal professionally any banking issues.I also have same experience as pervious people's wrote on review.
