December 2022 by Toto Hurikan
Re: Mortgage Advice; Telephone MeetingAdvisor: Mrs. Tracey HulmeBeing a first-time buyer coupled with the prospect of ?official? mortgage advice for the first time, I felt ill-prepared, slightly nervous and held a priori assumptions of my financial state.Following the one-hour meeting, my personal conclusions:The advisor is a consummate professional and an absolute credit to their team; I was treated with respect and patience and received nothing short of an education.Also, a few minutes following the end of the session, I received an email with links to everything discussed.Highly recommended.
December 2022 by Sandra Rani
Went in to this branch yesterday for the first time the stuff where absolutely fantastic very helpful..kind and very supportive would like to say a special thank you to Gail
September 2022 by Marina Pousko
The worst experience I had . Rude female Costumer Service. Didn't help and just ignored us. We left the bank and opened account in another bank in 10 minutes. I am so sorry for the people who need to accept this kind of "service".
April 2022 by Talat Mahmood
Absolute waste off my time.The staff in this branch need more training.Last week a made a large withdrawal and deposited the cash into my son's account at this branch.Today I was repeating the same process but only a quarter of the amount. And I was told by the teller "This transaction is not possible" she told me it would be easier for her to transfer the money from the account to other accounts... This I can do on the app myself If I wanted to. Then she got annoyed with me because I insisted she take out the amount in cash. Then she said her terminal had "Crashed". Her tone if voice had changed, mine too because now I was losing my composure. Why would she just action my instructions?So because of the teller I closed my 25 year old RBS savings account.
March 2022 by David Thompson
Poor customer service.
July 2019 by Local Guide mcr
Big inside the bank but can be long wait.
June 2019 by Sammy Redknapp
not one to moan but the staff here need some customer service skills. if a customer has a grievance, first listen and then respond... banks... who likes am!
January 2019 by micheal stilgoe
If I could give lower than a 1 star I would. Absolutely useless. There's no air of urgency, staff are useless to say the least.. not helpful at all, very dismissive and uncaring attitude, constantly disappearing into the back. Perhaps they should hire some people who actually know what good customer service is.... awful experience.
January 2019 by Kyle .
All rbsâ??s have closed now have to use NatWest. Have tried three branches now and all organised terribly with huge cues. Non half as organised as any of the rbs brancheswere that I used to use ( Cheethamhill and Middleton ).
December 2018 by Mariam Z
What have they done?! Why on earth did they have to copy Halifax down the road?!! EVERYTIME I have been in there since the change, the queue is furthur than the door and there are only 2 cashiers. The wait is at least 30mins. Totally and utterly frustrating. The cash machines are right next to the queue so you get no privacy when using the machines either.
September 2018 by Natalie Crowley
Joke of a bank no staff over 40 coustemers and one clerk the place is the worst bank ever staff poor th star is so I could comment
September 2018 by jaleel 's
Seems like the staff just want to quick u off so they can keep poping in the back room to avoid doing their jobs...
September 2018 by steven duncan
Excellent staff very helpful, but the wait is put of order I was waiting stood for half an hour to be seen as it was very busy with the queue leading back to front door, they should have more staff
August 2018 by hacka2k13
Worst service from this branch ques are ridiculous because the staff are talking more then working
August 2018 by Happygolucky
Pay in machine is brilliant was helped by a member of staff great customer service .
