April 2023 by Alexandra Scarlat
Rude Asian woman talked down to me and was extremely unhelpful as of she couldn't be bothered to help and passed me to other members of staff who were equally useless. Glad I switched my banking elsewhere!
October 2022 by Arek Siwiec
Very good service and excellent people
September 2022 by Marns
You are made to feel uncomfortable when you go to this bank the staff talk beside each other and look at each other then stare at me, this is highly unprofessional, two Asian members of staff aswell, this has happened on 3+ occasions and have never returned to my local bank since 2019
August 2022 by Kevin K
My father at over 70 years of age, on one of the hottest day of the year. Walked to this branch to ask for help signing a form. He was told they do not do that anymore, and he was turned away! Despite being with the Natwest for decades, ID etc Disgraceful service!!! Banks really are not here to help! Despite what their excessive marketing budget's claim, they are just covering up their flaws to aid share value!
August 2022 by Alan Ryan
Very friendly, approachable and helpful staff
May 2022 by Dhayib Omar
Bad customer service special the Asian young lady never come back there
January 2022 by junior george
Because of covid. I had to stand outside in the cold while waiting to cash a cheque. I have a physical disability that prevents me from standing to long. However no seating is provided for disabled or physically impaired people.
December 2021 by HAN JEEE
Helpful & knowledgeable staff.
November 2021 by AJ Jones
Absolutely terrible service at this branch, specifically from Damien Back who struggled to do the most basic of tasks (empty promises)! I would hesitate to recommend the branch or Natwest after my experience with Damien.
July 2021 by Christopher Tucker
Suffered a double whammy . Became unbelievely busy after taking on RBS customers. Then covid has made the queues almost unbearable.So a very a noying experience visiting here. But there is a reason
July 2021 by Saj Docs
hopeless, not sure how still in business, be prepared to wait an hour in a queue anytime of day regardless. Only usually one counter in use inside; no idea why they can't just hire an extra member of staff - probably awaiting another government bailout to keep going is my guess
September 2020 by Alan Mullarkey
Great friendly and efficient service from "Debbie". A very busy Branch who said "the high street bank is on its way out". Well done Natwest.
September 2019 by debbie smyth
Ok,but not that helpful
June 2019 by Azadeh Firouzbakht
Grate service
May 2019 by Sohail Yusuf
Review given. No staff to help customers with matters concerning their account and always long waiting queues. Any matters regarding discussing an RBS account and your told to go to the City Centre when Natwest is owned by RBS so the service they offer should be the same.
