April 2023 by Hey Emmaa
Very helpful and kind! While we were being served we heard the team here handle a very difficult situation with such care and compassion with an elderly customer - you were all fab and lovely from what we saw and heard, spot on
November 2022 by Stevie Barbosa
Lovely gentlemen cashier works at the Monton branch. I have found him friendly and helpful each time I have been in the bank. Shame I can?t remember his name.
December 2021 by Yasin Ullah
Received poor customer service from Partina Edwards, she was rude and disrespectful towards me, very agruementive.
November 2021 by Mark williams
Went in monton branch today Stacie very helpful and in my opinion a credit to NatWest thank you Stacie for your help today much appreciated (5 stars)
July 2021 by N G
Terrible! Lucky if they have two staff.A lot of waiting around.Unacceptable
July 2020 by Ian Jackson
Very poor service.Not enough ataff .Customers waiting over 30 mins to be served.Avoid!!! I think its a Natest ploy to get people to bank online!!! Possibly the worst bank in England!!!! I did not want to give it one star if Im honest but its not the staffs fault and Claire the advisor is lovely and helpful.
July 2019 by Stephen Booth
Never open
May 2019 by Andrew Barry
The staff are lazy and useless! You get more effort from a slug! Slobs are us!
February 2019 by Dionne Moseley
Called in around 3pm apparently this is the least busy time but waited 20 mins just to make one not very huge transfer. Only two in front but when i finally got my turn his comp crashed and no one else at desk was able to help. Two other staff shuffling paper behind the desk. Awful service
January 2019 by Paul Miller
Not enough staff on counters. Over an hour to get any service. Also I wanted to put a change order in and was told to go online and do it, why I couldn't just give then it over the counter while I was there I don't know. Never had problems like this in RBS
November 2018 by Farah Jones
Visited yesterday give incorrect information the week before. One young man Oliver very helpful and polite. Pitty other staff are not the same . Rude couldn't be bothered poor service. Oliver is a credit to your bank . Maybe other staff need customer service training.
October 2018 by N8tt D0gg
Account holder who pays a monthly charge for there account refused money bags as they have a machine in store to use what a load of b*llshit thanks to the post office lady who did gave me some anyone would think there coming out of there wages
September 2018 by Luke Jones
i tried to get a loan to buy a ferrari and then i got ever so rudely let down the website crashed on me
March 2018 by stephen hill
Parking a nightmare
December 2017 by Cris Glover
Katie Giles has helped me twice now with helping my international colleagues set up their English bank accounts. Katie offers the most fantastic customer service I have experienced in a very long time, her Fantastic personality really shines, bank appointments are usually so dull but being in her company genuinely makes you happy. I would have her as part of my business in a second, sheâ??s an absolute asset to NatWest Monton. Thanks Katie. Your amazing!
