October 2023 by Olivia Stephenson
I called up last week at around 9pm looking for a certain pair of shoes. I?m not sure who picked up but she was lovely, great customer service and even went looking for the shoes to double check. They didn?t have them and the wedding was the next day but she was great. Props to the team
September 2023 by Madara Sniedzina
Had great shopping experience, staff were really friendly and helpful.
August 2023 by anjula73
Yesterday I visited this New look store situated in Trafford centre Manchester I asked for a bag which is unavailable in the store but is displayed in the shop window I asked a staff member if I can have it she called the manager a woman who needs to learn Customer care service she needs to learn how to welcome people and how to be humble always with a smile on the face. She needs to know the boss is the customer who can bring down the business if goes to spend somewhere else.
June 2023 by Mark Inman
Thirty people in the queue,one person serving.Needs sorting out,shocking customer service
May 2023 by sophie cooper
Very warm no air conditioning had to wait ages to be served. Only two people on the till I would have got someone else on till as the queues were long. The cashiers stood there laughing at each other whilst serving. Less talk more serve please .
April 2023 by Rhianna
I cant understand why such a big store would remove the petite section... They have a huge selection online so why not stock any in store for people to try on?
March 2023 by Karen Gorman
Called into the store this morning and could not believeyour section for young girlsI could only find a tiny section hid in a corner .Why bother stocking young girls clothing if that's all you have to offer a complete waste of my time .You need to stock up or don't bother .
March 2023 by Cheshire Gardens
Poor customer service..no tills open went upstairs to find only 2 tills r operating and floor manager just standing and talking.....
February 2023 by Judy Waddington
Just been into your Trafford store and had the most wonderful service from Cerys and Izzie. They were polite, helpful and went above and beyond to help me and my daughter. They are both a credit to your store and gave us some great advice about prom dresses and accessories. Thank you both so much.
February 2023 by Maria Newsham
Myself and husband visited the store at Trafford center, JORDAN the man who served us was extremely pleasant & helpful,the size I needed was not in store so jordon explained he could have it delivered nxt day, which was fab, jordon then persevered with a gift card which kept declining till it went through,thankyou Newlook & JORDON for a pleasant experience at your store ....?
February 2023 by kevin martin
This is the shop you wait hours in well the wife looks at the same item 38586948372 times then puts it back looks at something else then comes back to try the first dress on and buys it ?
January 2023 by Ayo Apampa
Things were reasonably priced. Will visit again
December 2022 by Tiffany Plato
Always enjoy shopping at New Look, normally I shop in Mcr city centre, but today came to the Trafford Centre, only to be told they don't have a petite section in store anymore :(Please keep petite in other stores New Look, not everyone has long legs.
December 2022 by Nade
I had the worst possible experience with an employee here her name is Jodie I think she had black or brown hair with red money pieces firstly she greeted me with the worst possible attitude instantly rude I hope no other customers have to encounter this young lady she cussed me under her breathe and rolled her eyes whilst I asked her a simple question where to find the Jean section I hope she gets a course on how to talk to customers or reprimanded becasue her attitude was disgusting. Please may this employee be taught properly no matter her attitude to address people like people and not something on her shoe
October 2022 by DIANE
Wonderful experience especially with the excellent customer service of both Kat & Rhia. They not only found the size of coat I was looking for but also came up with an alternative dress in the size I needed. They were both efficient, professional & very personable throughout. They are without doubt both brand ambassadors for your company and I can't thank them both enough. Fabulous & thanks again x
