January 2024 by Sebastian Bamford
I have to say the experience at this branch has been pretty dismal. The staff were so incredibly slow, inattentive and, quite frankly, incapable.It took over 20 minutes for us to be served just to order our drinks. Our starters arrived almost 30 minutes after ordering and were practically cold (they had obviously been left on the side and no one questioned it), before being taken to the wrong table - we witnessed this happen multiple times to other tables during our visit. Our mains took almost 45 minutes to arrive after finishing our starters. I had to ask 3 times over the space of an hour for a simple jug of tap water, it eventually arrived with the waiter in a snappy attitude. Desserts were not initially offered, we had to ask for the dessert menu - what fantastic upselling skills (!). Asking for the bill, it felt like we were inconveniencing the waiter, whom had changed twice since we first arrived due to how long it took for us to be served. It was clear the staff had been talking about our table amongst themselves as it, ironically, seemed they wanted us gone quickly by the end. I must say we were extremely patient and did not raise any issues in-branch, we simply wanted to eat our food, pay and go due to such a poor experience.On the whole, the amazing food was let down by clearly incompetent and careless wait staff, we were not even asked once how the food was.We will be raising this with head office. I strongly recommend the manager works on training their wait staff to have a more friendly and competent service. We witnessed three other tables asking to speak to the manager during our visit, so we most certainly weren't the only ones. We won't be back.
January 2024 by Gav Cald
We came here a few years back and the food was great, seems that over the intervening time lapse things have gone a bit south with the food? Should have read the reviews!
December 2023 by TOMASZ BARTNIK
Food slightly warm. The pizza looked like it had been heated in a microwave. The staff plays with their phones while working.
December 2023 by Mick Labz
I wouldn't eat here again, me and my partner had a pizza each with was very nice, but I have to say the service was very bad, the waiter didn't give us chance to look at tye menu and kept asking if we was ready to order 3 times, in the space of 5 minutes. Then I ordered a lemonade for a drink with my food which paying £3.95 for it, I would assume it would of been of good quality. My assumption was wrong as it tasted like robinsons cordial, which I couldn't drink as cordial give me migrans. I asked the waiter if I could swap for something else which she replied that I have already drank from it so I must pay for it, which I said "fair enough but I would still like to swap as I couldn't drink it" then she kept asking me , but why don't you want? At this point I was getting embarrassed and frustrated because I was on a date, it was the waitress with blond hair I think she was polish or something. Disgusting service, never eat here again
December 2023 by Melodie Cook
Went on my birthday, didn't have a reservation but Charlie the manager accommodated us. Food was great, staff were incredible and they even sang happy birthday to me as well!
December 2023 by Roy Courts
Seated quickly. Food is quite good if it's a little overpriced. Would go again.
December 2023 by PlayStationGirl 08
We started our meal off with the Garlic Dough Balls which were really nice, then we ordered a Margherita Pizza and the American Hot. The Margherita arrived a few minutes before my boyfriends American Hot so I waited until his had came for us both to start, then I asked if I could have some Parmesan cheese to put on the top, the waitress wondered off and started talking to another table for a few minutes taking a picture of their table for them which delayed me getting the Parmesan cheese for another few minutes so by time I managed to start my pizza it was almost cold. Aside from that the waitress was pleasant. The Jalapeños on my boyfriends pizza were not even cooked so he took them off and both us of agreed that the pizza didn?t taste as good and consistent at some of the other Pizza express locations we?ve been too. We also both had a glass of coke that wasn?t cold and was room temperature.We will not be returning to this pizza express and will stick to Chester or Shrewsbury if we want to eat here.
December 2023 by Andrew Knight
Disappointing compared to other branch?s offerings. Pizzas were overcooked, dry and lacking in sauce. Prawn starter comprised remarkably small prawns rather than butterflied king prawns but tasty all the same. Service was efficient and friendly. Only worthwhile with the free app offers.
December 2023 by Kim Woodcock
We haven't been before. We had to wait 20mins for a starter. The waitress on our side was rushing about while a young lady server was going at a snails pace. Looked as though she did not want to be there. Two waitresses where very attentive to one table. Standing chatting and we think they were friends. People who came after us were getting food and finishing before us. Almost an hour later we got our pizza. Not a lot of meat on the burnt end bbq. We were told there was no room in the oven for our pizzas so we have to wait. Not as good as was expected.
November 2023 by Sian T
Visited today for lunch, our waitress Mel was lovely and the food was fantastic as usual. Feel safe eating here for gluten free food.
November 2023 by Adelina M
The worth place where you can eat pizza. It is not fresh pizza, it is frozen product from fridge, but really expensive, pizza for £15 in Pizza Express - reality - £3 in Lidl. Terrible food and 1 bootle of beer Peroni for £7. Please, avoid this place. Poor food.
October 2023 by Steve Wilky
Our waitress Nikla and manager Stephen could not do enough to make our visit so special on my wife?s birthday. Excellent service and food. Thank you so much!
October 2023 by BritishGamer G
Calamari was more chewy than usual and we did complain and was not charged, Starters plates were still on table after we ate our mains which was disappointing, pizza was amazing and very authentic.
October 2023 by keira sullivan
Really fast service, good food, friendly servers. Mel was lovely and attentive, will come
October 2023 by Sara
The food and service here were one of the best pizza express experiences that I've had, having been to a number of them around the UK. All of the waiting staff were really friendly and attentive.After a wait in a queue to be seated (as to be expected on a busy Saturday night) everything after being seated was very efficient. It was quite noisy in general due to it being in a busy shopping centre but that didn't spoil anything.It was topped off with a lovely Happy Birthday message for my friend when she ordered her dessert with a few extra little goodies/toppings included. Really lovely touch. I would definitely visit again!
