November 2023 by Christopher French
We decided to go here for dinner, As it was Saturday night about 7/7.30, the Food court was rammed with people. So we queued for a table , was told about 10-15min wait ( was only about 5 mins). Once at the table it is card only and you have to scan a QR code, easy enough. So 2x pizzas 11", 2x chips and 2x drinks £50. If you have meerkat rewards they dont work on a saturday, however there is a promo code option, so my advice would be plan ahead and see if there is a promo code that you could use. Service was quick, Food was good, I would go back, but with a code.
November 2023 by James Wallwork
Not been to this pizza hut in a while so me and a friend decided to go today and we won't be back for at least a while. If ever.The atmosphere was chaotic to say the least. Kids running around everywhere, not enough servers on and, the tables where we were sat were very cramped. We could basically hear the entire conversation on the table next to us throughout our stay.The server we got had such a bad attitude and clearly didn't want to be there. We got confused and asked if we could order to which he directed us to the QR code on the table. Once we'd ordered after some confusion on the ordering site he came over with glasses for our refillable drinks. We asked him where we could get the sauces from, he told us and walked off saying something under his breath we believe directed at us, returning with the sauces not long after which we would of happily got ourselves if we had of known where they were. His attitude was terrible throughout the service and it was clear from what we observed he didn't want to be there. He also touched his long beard twice, completely unhygienic another server we observed also, touched her hair.Luckily we observed where the knife and forks were so got them ourselves after he brought our food out. The food was nice but, you can get good food with better service elsewhere so wouldn't recommend at all.
October 2023 by A
Shoutout to Kali. She greeted me and my family and served us. She made sure we were okay from start to end. She made us feel very comfortable, we came around 1-2 and it was busy and she still took the time to make sure we were okay. no doubt the experience would be drastically different without her. Pizza was good, salad bar and buffet were good. An all round amazing experience. Definitely coming again.- AmariSep 24.
October 2023 by M. Manar
Pizza Hut Trafford is one of my favourite in Manchester. I went today with family. Waiting time was good, pizza was good the whole atmosphere was nice. Overall service was good, staff in general are all friendly but our server Kali was exceptionally polite reapectful and helpful. Thank you ?
October 2023 by H P
Visited Pizza Hut at The Trafford Centre yesterday & was served by Lacie. Lacie was caring & professional listening to my dietary needs. Service was prompt and pizza was nice & hot. Lacie came & checked I was happy with food. Simple place to stop with great customer service.Dietary restrictions: Dietary restrictions can be offered and talked through.
September 2023 by Clobo97
Placed our food order at 18.19. Pizzas arrived quite quickly. Ordered BBQ American and the G.O.A.T. The GOAT arrived with no spinach on. Because we weren?t told of this we weren?t given the option to swap the topping, which means that we didn?t get the full price of what we paid. Finished pizzas at around 18.50. Ordered desserts just after 19.00. Nobody came to take our plates or salad bowls. Nobody checked on us at any time. Many staff walked past and looked at our leftovers and did nothing. When our desserts arrived we finally got chance to ask for a box. Desserts arrived wrong. Staff said she would put them through correctly. As I am writing this nobody has brought us a box and we don?t have the correct desserts. It?s been around 20 minutes since the desserts came out wrong. The restaurant isn?t busy and there?s no excuse. I have ended up getting my own box, and we have just ate the wrong desserts as there is no sign of the right ones coming. I have taken this picture to show that ALL of our plates are still here, salad bowls, pizza slates, AND dessert bowls. Shoddy service. Won?t return. Left before the correct desserts came out as it?s taking too long.
September 2023 by syouds
We turned up at Pizza Hut to be greeted by a very rude member of staff I asked could I have a table for 4 (it didn?t look busy ) this was at 2.10 she said the buffet finishes at 3 , my reply was that?s fine it?s only 2.10 , she then looked around and said 15 to 20 mins for a table ,but there was 7 tables free outside with nobody sitting at them I mentioned this to her and she said they were taken , so we walked round and come back 15 mins later ,when we came back she looked at her watch and advised us again the buffet finishes at 3 my reply I KNOW ! She then sat us at the tables that were free before we had to wait , which I knew would be the case , we finally sat down at 2.45 and was told we had to order everything on the app WHY ! Waitress all standing round while we trying to work this app so we had about 5 mins to grab some pizza in the end . The pizzas that were out were mostly veg and all cold Only one pepperoni which had 2 slices on the whole pizza . I asked the girl is there any pizzas with meat please and she replied very abruptly LIKE WHAT ! . There attitudes were awful . When we were eating our pizza they came over to us 3 times to say can we take your plates at one point I actually had a bite of pizza in my mouth , they just wanted us out of there and made it very obvious. If you don?t like your job LEAVE they are plenty more people who would love the chance to work . It?s such a shame as Pizza Hut used to be really nice it?s now really bad . Sort your staff out Pizza Hut before they take you under !
September 2023 by Megan Rigney
Firstly staff are extremely unhelpful and it?s concerning how they are still open with their staff. The man who seated us and I quote told us ? I?m gonna make this as painless as possible you order on the QR code need any help ask? , once we ordered we got our unlimited salad ? well we attempted to , the peppers which were out were mouldy . My mum alerted staff to this and was told not to worry she?ll change them ?when we get a minute? . The pizza was greasier than a teenagers face and the ?chicken wings? were definitely made out of baby chick because of they were tiny . My brother got a ?cherry Fanta? ?. I can confirm it was orange Fanta with bits in it ?. So basically I would rather starve than eat that ever again
September 2023 by Gill Lever
Went to collect my order and was asked to go to the bar. The staff abruptly told me on arriving that I would have to wait as she had 17 drinks to make. She repeated this to two other customers who approached, one who just asked for a straw! After 10 mins waiting (the original person made all the drinks) and then disappeared, another staff member asked if they could help. I showed them my collection order and she went to get it. Both pizzas were wrong (how on a digital order?) which then meant I had to wait a further 15 mins for them to be done. The girl apologised but I was left standing and waiting the entire time, then they forgot the sauces and Pepsi I ordered! All the while I was there (it wasn't busy) customers were approaching with issues of getting wrong or cold food, having dirty cutlery). There was no compensation offered, not a drink or anything while I am inconvenienced and left standing and waiting.Very poor service for poor and expensive food, too (pizzas tasteless and cut the way a toddler would cut them, with grossly uneven slices, not cut in the centre).I won't be returning
August 2023 by Andrew Worrall
I visited with some friends and we had a great time. Good food (although there could be more Vegan side options) and reasonably priced. My Vegan pizza was lovely.Vegetarian options: Vegan and vegetarian options are available. For the sides there seemed to be more vegetarian options than Vegan and the Vegan Nuggets I had as my side were +£1 upcharge. Could be more Vegan side optionsAs for the pizza, Vegan cheese is available as well as Vegan toppings. The Vegan cheese doesn't have that stick to your teeth texture and tastes quite nice.Kid-friendliness: Kids menu is available and crayons for colouring inParking: Plenty of parking spaces and free to parkDietary restrictions: Caters for allergies and dietary requirements. See the symbols on the menu or ask a staff member
August 2023 by John Fallon
It?s Pizza Hut so you know what you?re getting but I?ve visited this evening with my family after a trip to Summer Daze and unbelievably they are telling people there?s a 45 minute wait for a table despite only a third of the restaurant seats being occupied. We?ve sat just to the side and watched as they have turned customer after customer away - literally thousands in revenue. It appears they have closed off sections of the restaurant, I assume to simplify the clean down come closing time but I have to wonder if the operator/owner of the restaurant and Area Manager are au fait with it. Disappointing.
August 2023 by szc12
I?m not sure what?s happened here as it?s been a fixture at the Trafford Centre since 1998 when the complex opened. I used to come as a teenager with parents and friends and have visited many times with my own children. It?s always a busy restaurant but the service and food is generally good. As with many aspects of the Trafford Centre, this restaurant has gone seriously downhill and given how expensive it now is, there is simply no justification for the poor standards. On a recent visit we were simply not attended to by staff. We were asked when entering the restaurant to go to our table and do everything on an app. I appreciate this works at times, but we are not living in the height of the pandemic. Waiters and waitresses are there to serve. With a malfunctioning app (we tried on three phones) we should have been able to get staff to take our order instead but they simply IGNORED us. As in, they did their level best to avert looking at us so as to not have to help - including walking by quickly or just pretending to be busy. Two waitresses were stood behind the bar sipping their own drinks and chatting, quite simply oblivious to their customers. I truly would be ashamed of these employees. Our food took almost 50 minutes to arrive (basic kids margherita pizzas and a vegetarian pizza for us.) One of the children?s pizzas was burnt which the manager had no concept of when he put it down on our table but to be fair to him, when we drew it to his attention, he apologised and said they would make us another (which took a further 20/25 minutes.) Throughout this time, our toddler was crying as the air conditioning was on absolute full blast above our table and despite two staff members saying ?yes it?s so cold where you?re sat?, nothing was done to turn it down until we were fed up and asked to be moved outside. Once outside, we were served cold coffees with our desserts (the cheesecakes themselves were nice.) The restaurant was not particularly busy on this evening so I cannot understand the poor levels of service and am shocked at the inattentive, rude and dismissive staff. Even a busy establishment would not excuse this level of service. If the management are reading this, try paying this place a visit and see for yourself. If you?re going to charge more than far more superior quality places like Pizza Express, please treat customers with respect and sort out your standards.
August 2023 by James H
Dirty, waitress not bothered. Waited 20 minutes for service then waiter said going off shift. Walked out and went upstairs to pesto restaurant which was good. Avoid this pizza hut at all costs.
August 2023 by Rebecca Dowdeswell
I don't like writing bad reviews and very rarely do so. But sometimes your experience is so bad in a place that it feels only fair to warn others.I can honestly say that our recent trip to Pizza Hut in the Trafford Centre was the grimmest dining out experience we've had in years.Service from the young and completely unengaged staff was appalling with no management presence in sight.But worst of all, the restaurant was DIRTY. Tables were left uncleared and unwiped, and the self serve salad and ice cream stations were just horrible in terms of hygiene and cleanliness.To be fair the food coming out of the kitchen was of an acceptable standard but absolutely everything else about our visit was just horrible. Very very bad reflection of a national brand like Pizza Hut.
August 2023 by Laura K
Disappointing they are card only and have to order on the app I will not be returning. Changes needed before Pizza Hut go bust
