October 2023 by Hamid Rahmani
Being a customer for 4 years, I am so disappointed and regret buying from this store. I recently purchased two backpacks for my sons, I went back just after few minutes to return one of the bags. The Asian female cashiers on the lower ground floor refused to refund, and the assistant manager did not help at all. Her arrogant behavior caused me so much stress that I returned both items and left without even getting a voucher. Their after purchase service is poor and staff are disrespectful. The refund policy is ridiculous, once you pay them, you can only get a voucher that you can ONLY use in their stores. I recommend you buy from stores that has a proper and fair return/refund policy.Update: I returned the next day to collect my purchased item and get a voucher for the returned one as per the store policly. There was a new supervisor who tried to help and locate my item, I waited with my sons for 15-20 minutes, but then suddenly one of the guards asked me to accompany him, he told me to stay outside the store as advised by their higher management.While I was wating for my other son outside the store, two more men came and called me to come close. A white tall man who acted superior, started insulting me by using harsh and racist language. He even lied and accused me of disrespecting their staff. being a 50 years old heart patient, I politely told him that I have not disrespected anyone, I asked him to stop threating me or I will call the police, but he replied that he did not care. I was disrectfully told in front of my sons that I am band from the store. I really felt embarrsed and worthless in front of my sons.I wrote to Sport Direct Customer Service, they apologised for the incident, but told me to return to the store for a refund.I had to go to the police and seek their advice before returning to the store.I returned to Sport Direct again and waited outside to speak to someone from the store. Initially I was told the manager is not there and I should go back next day, but then the same assistant manager whom I had met last Saturday came and I was issued with a voucher for my returned items. Unfortunately I can only use the voucher at a Sport Direct shop which I don't want.I learned that the White Tall person who was aggressive towards me last Sunday was the store manager himself.I asked his assistant why his manager acted that way? He siad that the manager was provided with incorrect information.This was even more disappointing because their staff make false accusations against customers, and the manager does not even listen. Instead he insults customers without trying to check their CCTV cameras or seeking the truth.
September 2023 by SamOG
It's okay. it seems a bit more spacious than when it was in its old place
August 2023 by MorganOG
It's okay. it seems a bit more spacious than when it was in its old place
August 2023 by Joel Figueira
Was surprised at how this store had a really good selection of clothing as previous experiences in other stores the stock always looks a few years old or stuff that nobody would touch.Only issue was the shop was boiling hot and there was no air con which made browsing around a little uncomfortable.
August 2023 by Sai Prasad puppala
Amazing place with the worst service and a rude lady manager. charged me twice gave me one receipt of our transactions and made me wait for 20 mins. Asked me to check with my bank after deducting money from the account, I also showed them my bank transaction. She is not sorry for the mistakes after two days again have to go back to her to ask about my money only to listen that it would get credited back to my account after 10 Days, worst service. Hire a good manager with a smile to help customers.
August 2023 by Omer Arif
Such a nice n wide place, plenty of options for kids n men?s clothing shoes ?, you can get all kind of clothes from here and their shoes are comfy and they have 3 floors and every floor have a game for kids to play while you shop.
August 2023 by Sebastian Meaca
I can not rate 0 stars, unfortunately. Do not buy anything at this store, the after-sale service is horrible and useless. I bought a greys hockey stick, not the cheapest one, a week ago and after one use, the entire grip peeled off which is impossible to play like that. Today, I went to find and change it for another one as I never saw, that in one day, this could happen; so the Manager on duty told me to tape it myself, even being in the guarantee.So the end of the story, I am back home with a broken hockey stick that I will need to fix myself as any solution was offered more than "you can tape it this way'. Completely unacceptable, shame on you.
July 2023 by Ieuan Auyeung
Huge, wide selection of clothes and great staff
July 2023 by Benjamin Chung
The store is massive and well decorated with a retro theme and well laid out over 5 floors. There's a gaming store on the top floor where u can try out the consoles. Their prices are very good with constant deals but they are always out of stock on most items and don't have more in the back. The staff are nice and helpful. There are 3 floors that have escalators (the third one only takes you up but not down), the other 2 you have to use the stairs. There are lifts but always a long wait and full.
June 2023 by Bibin Joe
The lady on base floor cash counter was very rude to me when I went to change the tshirt after trying from fitting room. she shout at me and ask me to fold and keep it back to the tshirt from fitting room infront of other customers. After shopping during payment she was trying to be nice to me. Poor customer service
June 2023 by James Butt
Not sure what is worse how lazy and rude the staff are or how incompetent they are. Always heard bad things about SportsDirect but I had had a decent experience in the past judging of other reviews I don't think I'm in the minority
June 2023 by Alice
Every single staff member I spoke to was incredibly rude when I was being polite and just asking for access to the changing room
June 2023 by Arbaaz Khan
I have visited this store with my family yesterday. The female security guard there is extremely rude and unprofessional. I bought 2 trainers worth £160 and I just wanted to split the bill between 2 debit cards. The members of the staff had no idea what to do as to my knowledge everyone were inexperienced maybe newbies. Then this female security guard (early 20 & African) interrupted and straight away asked my family to leave the store. Is this the way to behave with the customer and his family? No value or respect for your customers? I was shocked to hear in first place and what was more disappointing is the store manager just stood there watching it and didn't even apologized about it. I regret going to this store and suggest everyone to go and buy from somewhere else. This issue needs to be escalated and something must be done by the higher management.
June 2023 by Martina Salvo
Absolutely ridiculous.I went there to pick up my order at 7.51 and they didn't let me in because they were closing. The guy at the door was so rude shouting "we are closed, come tomorrow"! The closing time advertised is at 8pm. Absolute disgrace when you have paid for a product/order and have to collect it. They didn't have to use any tills, just scan the order. Unacceptable. Staff clearly have own agendas rather than working the hours set.
June 2023 by Sam Wilson
Came to collect an order 10 mins before the stated closing time and they wouldn't let me in, and had the shutters closed. No point having opening hours if they aren't reliable
