March 2024 by Nguyen Khoi
Staff with uniform was nice, the woman with the black uniform was rude.
March 2024 by vietlinhdayne
I carried a Pret Cup, walked into this Starbucks and just ordered a Large Vanilla Matcha Latte at this Starbucks.It?s not my first time here but it is definitely my last time being a Starbucks customer.All the staff (the staff who took my order & and the staff who made the latte were decent and lovely) expected one.There was a staff and who was not wearing any uniform or nametag so I didn?t know what her position there for now I called her A.I asked for a cup holder cause I can?t carry two cups a once. The other staff was making another drink so he asked A to bring me a cup holder. A said (quote on quote): ?No, the other one you didn?t buy from here so I can?t give it to you?. I was silenced for a moment because I didn?t know what to say and she continued: ?Can?t sorry?.To that woman A who treated me so badly today:I do not know what happened to you that makes you a grumpy person like today, but I hope everything is going to be fine for you, madam.It?s just a cup holder and if I had asked for an ice cup you could have given me the cup holder already, but I didn?t. I chose to leave. Arguing with a person who thinks that I took advantage of the store by asking for ONE PAPER CUP HOLDER would just make me more miserable. If I learned that buying giving me a cup holder because I carried both Pret & Starbucks cup got you into trouble, I wouldn?t ask for it BUT WE ALL KNOE THAT YOU ARE NOT INTO ANY TROUBLE BY GIVING ME JUST A PAPER CUP HOLDER.I don?t know if you treated me like that because of my look, or my background, but I don?t think you would done that with a local.I think that you found yourself lucky by bullying me with that attitude. Because it would not end up like that with another single person.For those who read this and think: ?It?s JUST A CUP HOLDER GET OVER IT? then EXACTLY! It?s just a cup holder how can one be so disrespectful and unpleasant attitude?Even though I have a Pretty Monthly Subscription, I still come to Starbucks and buy drinks. But from now on I don?t think that will be the case anymore.For anyone craving for good Matcha Latte and a nice atmosphere cafe at cheaper prices, I?d recommend Federal which is also based in Oxford Road.Starbucks will still be my favourite brand afterwards, but you Madam A, I suggest you get rid of that way of treating people thinking you are solving a problem.Being flexible and treating people with love is how we work in this industry. You might change the place you work for but if that attitude remains and runs deep, I am sure Starbucks will not just lose 1 customer.For the other staff that stay silenced the whole time. I think you should have said something? But bottomline I understand it?s not your fault and you are buying and making drinks.
February 2024 by Elavius
They have got some extremely rude
February 2024 by emma crosbie
The daily manager (don't know her name) is extremely rude to guests. She is also rude to her staff, who are clearly very tense and stressed when she is circulating round them, complaining about everything and everyone. Really bad. Someone from Head Office needs to come and see for themselves. She is super bad for business!
February 2024 by Jennifer Davies
I have frequented this Starbucks a lot over the past few years as it is near my work. However, I find the staff member in charge makes the atmosphere very tense and always has something to tell me off about. Nobody needs this kind of discomfort and hassle to start the working day. I will be going back to Nero's as my morning coffee option as the staff are friendly, welcoming and kind.
January 2024 by Ray Matus
Handy in the Oxford Rd. desert for a quick coffee but thats about it.
December 2023 by Ella
They were busy in the morning and rushed off their feet, but I asked for an almond croissant and corrected the person serving me on the till when she said a croissant. I was then given a croissant and when I said I'd ordered the almond croissant was told you said croissant. Awful customer service.Standard Starbucks - fast service but absolutely awful
October 2023 by Rebeka Jirsáková
Lovely staff, delicious coffee. The prices are appropriate and similar to coffee places nearby. The overall vibe is very pleasant as it's a big, open space and not too busy.
October 2023 by Kerry Donachie
I work in the Citylabs building so frequent this store often. It can get busy and the staff do an amazing job at keeping on top of everything (despite having some rude customers every now and then!) Special thanks to Elaine who was so lovely today when I came in (4th October), bringing a smile, a laugh and as always, great coffee! ??
October 2023 by heidi flynn
Nipped in to get a coffee after a lecture and was served by the amazing Elaine. What a lady! So funny and really made our day! Thanks Elaine we will definitely be back!
September 2023 by E
My favorite Starbucks in Manchester. A lot of students, medical professionals having their break there. Nice intellectual atmosphere.Very friendly and competent staff.Wheelchair accessibility: There is a ramp.
September 2023 by Nigel Teachen
If only all Starbucks were like this one. Elaine needs to go round them all and show them how customer service is done.
August 2023 by Rhiannah Warm
Lovely cafe with comfortable seating, clean, and tidy. Very helpful staff.
August 2023 by Joseph Veleleni Gadu
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I had an amazing experience at Starbucks CityLabs thanks to Elaine and her colleagues. The service was top-notch, and I truly enjoyed my visit. Keep up the great work!
