December 2023 by Augustine
Extremely poor customer service. I walked to the front to make my order. The guy was sweeping crumbs (which is fine). He sees me....then continues sweeping. I wait about 2 minutes. He then starts arranging the chairs, I wait another minute or so. He then starts wiping the tables. At that point I just went across to Asda & bought a sandwich.I worked in retail for years. Once a customer wants to purchase, you must serve them immediately. Only exception is if there's a severe safety hazard you have to deal with.
December 2023 by Nderim Shehu
The worse stuff ever , I?m a regular costume and there?s a guy that work in there he always moody and he always go behind to his room so he pretend like he don?t see or listen so I have to leave without getting food.
November 2023 by Dane 95a
The boy who was working 3/11/2023 wearing a green shirt you are so bad and impolite and
July 2023 by Sam Styan
Great food, even better service
June 2023 by Lorna Newton
Wow the amount of salad in my salad bowl was ridiculous, they also had the lid up so I coudlnt see how much was going in and then sealed it without checking it was OK. It was not OK. I have sent a complaint both through the online form and DM directly via instagram and had no follow up either. Are you cutting costs? Because it cost me double when I was still starving after that inadequate helping. Fuming.
June 2023 by Ray Sarlie (Dr Ray D.C)
Such a rip off. 2 subs with literally 2 pieces of chicken bits for 20 quid
May 2023 by Aaliyah Harriett
Slowest subway I?ve ever been to:/
April 2023 by L
Food okay but staff not really good , bad English and don't underestimate the order
July 2022 by Jordan
Stood at the counter for around 5 minutes. Nobody came to serve me as they were in the back arguing on their phone, went to greggs next door.
June 2022 by Aaron Badrock
Usual standard, seemed clean. Staff were lovely.
June 2022 by Darryl Miles
Just a standard subway, nice staff though.
March 2022 by el ?,? trappo
weare here every week with my mates btw always come when is match ,the best stuff , abdul is seek ,funniest man ever,and that women on the bike , well done guys , im not even bother bout food, flex always nice one
February 2022 by Dale Cooley
This place operates on European hours. Hours state 7.30 close. They decide 7.00 is fine to shut. Stinks of entiltment.
January 2022 by Brendan Cox
Honestly not even sure where to begin with this review. I?ve been to this particular Subway on numerous occasions since I moved to Salford Quays and I?ve rarely had a stress-free experience.Primarily the issue is communication. The staff, on pretty much every occasion, have misunderstood my order or made bad assumptions about it when I made it crystal clear how I wanted my order prepared. On many occasions I have ended up at the checkout and have been made to pay extra for something that I did not expressly request, and on today?s occasion, I made it clear that I wanted to pay for my family?s meal (rather than just mine and my girlfriend?s) and the order came to £17~. I was very surprised because our order should have come to more, so I enquired again to make sure they had it right. They said we did. Then when my dad had finished at the salad section, they then asked him to pay for his sub and coffee, when I had to interject and say that we had already paid. I knew that they had forgotten to include this meal in the order but the communication with them was so painfully slow and inefficient that I?d just decided to wait and see what they?d do when my dad got to the checkout. He then made a fuss because we had already paid for our family?s meal and we had already made it clear to the staff that that was what we wanted to do, and so the manager on shift just told us (quite passive-aggressively) that the last subway and coffee were on the house and that the next customer should come along. Maybe it was because the queue was growing and he was getting restless. Even so, there is a need for better communication between employees and customers or this particular chain will fail.Furthermore: I am vegan but I don?t really care if the staff do not change their gloves between different orders (this point of view is not common among vegans, it must be said) but I do find it annoying when they start asking if I want cheese whilst they?re already grabbing the cheese and getting ready to layer it on. If I?ve ordered a vegan subway, maybe it would make sense to pick up the vegan cheese and not cross-contaminate? I am liberal with how I want my food prepared but I know that there are those out there with allergies for whom such habits are not only unacceptable but dangerous. At the end of the day, I make it pretty clear which cheese I would like and what toppings, but the staff seem to work in their regular rhythms where they go to pick up the cheese immediately and they go to grab vegan meats right after picking up other non-vegan meats. They do not cater well to vegan customers or those with potential allergies. They had better work harder to change up habits.This occasion today was just the straw that broke the camel?s back. It?s not a one off and it?s always the same staff I have problems with.
January 2022 by GHO21
Ripped off with loyalty points, staff don?t listen, service and customer care is non existent, very frustrating visit.
