December 2023 by Amama Forjani
I was frustrated today. I am a regular customer and I love Ted Bakers but after today I don?t feel like shopping there again. I bought a coat online through Klarna and when I went back to return it in store, a very sweet lady served me and she was very patient. But then I didn?t know that I had to return the coat by post and I had already brought the coat with me to return it but this gentleman I think he was the manager told me I can?t return it in store and that I have to post it and whatever. I had already bought the coat without a bag for the post so I struggled and I had to buy a new post office bag for shipping and I paid for the shipment. This gentleman that seems like the manager could have been more considerate and helped me return it in store. It?s not the end of the world. His policy was that if they refund the money now I would still have to pay Klarna, wouldn?t that have been easier for me as a customer? As long as I pay Klarna it shouldn?t be a problem if they took the coat off me and refunded it to my card and then I pay Klarna, especially that he could see I was struggling, it was very inconsiderate and rude. If Ted Bakers with their big name and high prices can?t take care of their regular customers then I don?t want to shop there again.
December 2023 by Mark Smith
Super helpful staff and a lovely shop and lay out.
October 2023 by Fatimah
I was served by Sabah she was very professional, friendly and patient. I came into the store and was unsure about which jewellery to choose from, she was very quick to help me and give me great advice and information about which item would best suit my style and was most popular. I listened to her advice and I?m very much happy with my purchase :)
August 2023 by LTJACKR
Came into store today for a look around, was greeted by Aaron to which he acknowledged from my accent that I was visiting Manchester and offered any assistance with recommendation in the areas which was a lovely touch to my visit. He also assisted me with a purchase of a new bag for work, throughout which he was amazing and an absolute credit to Ted Baker. Thank you, Aaron, for your time today
August 2023 by Able Michael
Came in the store and Sabah helped me and provided good customer service! Was struggling to find an item that was out of stock online and Sabah helped me find it.
May 2023 by Aaron S.
Ted Baker on New Cathedral Street, is located just outside the Arndale, opposite Marks and Spencer, in a row of high-end and designer shops, that also feature Hugo Boss and Michael Kors.The interior of the store is interesting, it's a little dark and gives me hipster vibes, it's certainly unique. They have two floors, but each floor isn't particularly large.They have a reasonable selection in store, but I much prefer using their online website, where the selection is greater, and more discounts and promotional offers are available.The store had a nice number of employees, despite not being overly busy. The staff were friendly and helped me to get in and out of the store as quickly as possible when picking up an online click-and-collect order.3* - A nice store to have in the city centre, with friendly and quick service but one I will likely only use to pick up online orders in the future.
February 2023 by A
Exceptional service! I was served by Sabah who was very friendly, professional and helpful, thank you :)
January 2023 by Jenna Patel
Poor customer service from this store and no online management as opening times are incorrect.
December 2022 by Jai Patel
When I visited the store I was helped by a member of staff called Sabah. I was greeted in a very polite and friendly manner. Although I didn't make a purchase, she helped me to find something to my style which I will consider buying in the future
December 2022 by Harry Davis Bellingham
Great store with amazing staff, Aaron especially, incredibly helpful and friendly. Helped me find exactly what I was looking for and gave me a lot of recommendations.
August 2022 by Thomina Khan
I was served by Aaron and I must say he is a huge credit to this brand and shop. He looked after me and helped me order a shacket from another store as they didn't have it stocked at their branch. Thank you Aaron and sorry for getting your name wrong initially.
August 2022 by Tor Khan
I was served by Aaron and I must say he is a huge credit to this brand and shop. He looked after me and helped me order a shacket from another store as they didn't have it stocked at their branch. Thank you Aaron and sorry for getting your name wrong initially.
June 2022 by Elena Siasiou
Amazing service from all the staff members but a special thanks to Thomas: he was exceptionally helpful, friendly and offered a great personalised service.
April 2022 by Chrysoula Chronopoulou
Thanks to Thomas Wray and his colleague, - apologies I can't remember both names - I had a lovely shopping time today in Ted Baker's standalone shop near the Cathedral in Manchester UK.Both of the guys on the ground floor were polite, helpful, friendly with an absolute profesional manner and they provided exceptional custiomer service.I visited on Wednesday 16/3/2022 at 17.30.
April 2022 by Dominic Whittall
Aaron served me today and I couldn't have asked for better service.Great products and even better staff!!!
