January 2024 by Donna Letremy
I am absolutely disgusted!!! I went for a meal with my family and we bought drinks whilst we waited for our table. My grandma ordered ribs and me and my grandad ordered steak. I started eating my steak when I noticed an insect crawling through my steak. I was in shock, I spat my food out and then noticed another dead insect. I asked for the manager who said I didn?t have to pay for my meal. He didn?t even look at my plate or ask to see the video. It?s like he knew there were insects in the food. He asked for payment for drinks & we explained that we had already paid for the drinks & that I hadn?t touched the drink I ordered to the table. Josh the manager then demanded payment for the one drink and threatened to call police! I have reported this to the food standards agency.When I explained the situation to security, security then had to tell the manager to just leave it over a £6 drink. The manager did not deal with this professionally at all, however, security was very professional at de-escalating the situation.We then left.I have a video which I have attached a screenshot from and I will be sending the video to TGI & the food standard agency.
January 2024 by Greg ?Wigan Wanderers? Knight
I think this Friday's franchise has to be my favourite in the North West. I've visited on several occasions and on each occasion the service has set this franchise apart from others I have visited..The venue itself is decorated in the Fridays theme but there are few additions that you don't find in every restaurant. Such as the Harley Davidson in reception and wayfinder signs. The venue is very deceptive from the outside as it's much larger than you would think and has two floors (one is available for private hire)..The food is Fridays. Been to one, been to them all but that's not a bad thing. You know what to expect and the Manchester franchise delivers..The family and I had lovely time on our most recent visit and our host, Marina, was amazing and was great with the children..I will definitely return real soon.Kid-friendliness: Perfect for children. Good fun, and a great experience for the little ones.
December 2023 by Matt Wilson
I don't understand how TGI Fridays can justify such a large amount of space with it's service and quality. As always the sesame seed chicken was great but the veggie burger and pasta were bang average, overall it's acceptable but what's really shocking is that they charge over £4 for a can of Dr pepper, a single can. The other drinks such as 2-4-1 cocktails are just 2x the price of a normal cocktail which means the 2-4-1 is a LIE. £16 for 'one' cocktail would be reserved for a classy high priced establishment not some average premix in a normal glass. Unlimited refills is offered on some watered down drinks but there is no self service like nandos you're reliant on the waiter coming and asking so you'll be lucky to get 2 glasses before you give up. I'm afraid it's just all a bit lack luster for the money paid, support a proper local business instead.In addition our food order was wrong as they seem insistent on using stupid paper pads to write orders down. Or they just don't train staff properly. Either way it seems to be a common theme.
December 2023 by Lauren
firstly we walked in and got sat down quickly which was nice but then we were left for 20 minutes just being walked past. i saw our server just chatting to a couple as we were waiting. we eventually got seen trying to ask someone to serve us so then we got served. 30 minutes later we got our food but we still hadnt had our drinks so then had to ask for them to be delivered. the server i asked was very confused and was like erm yeah sure. then it was another big wait to get the bill. food was nice as usual but the service is ridiculous.
December 2023 by danielle Smith
Normally love Tgi?s and visit one every time I?m away as I don?t have one in my city. By far the worst Tgi?s I?ve ever been too. My partner ordered the quesadilla and myself a burger both with loaded fries. My partners quesadilla was tiny, like a child size, both arrived with no sides. Had to wait ten mins for the sides to turn up, by this time the food we already had was cold and so was the freshly served chips. I paid an extra £3 for cheese and maple bacon topping. The ?cheese? I am pretty sure contained no cheese, was tasteless and bland with a light scattering of burnt bacon bits that didn?t taste of maple. Food was shocking quality for the money, money we could have spend on the market which is serving better quality food. Not worth £50+ by a long shot.
December 2023 by Panchali Roy
My first visit but I am not quite sure that I will visit the restaurant again.Ordered an Ultimate ribs which was tasty, looked good but the portion understanding the fact that I ordered for a half but the one that I received cannot be considered half was so small. Paying £23 for that small portion was not worth it.The Mac n cheese bites that we ordered felt it was undercooked. And the way of presenting the dish was very bad. It looked as if somebody ate half of our bites, presented in such a huge dish so less in quantity and were scattered all over.Ordered a Chicken burger with broccoli for my child which he couldn't eat. As the burger was as hard as a rock with a tasteless chicken inside as hard as a rubber. Served with a raw broccoli.Ordered meatless fajitas which was supposed to be served with meatless chicken but when we received to our shock the vegan chicken were provided in very small pieces which you can't even see with your naked eyes, you might need a microscopic glass to notice it and they are charging £20 for the dish.The most annoying thing is the speed of service we had to wait for almost an hour to get our food. They were only busy serving drinks to people not food, seems they have only one person who cooks for them. If you want to waste your time in waiting for the food and have lots of extra money to waste then you can visit as the portion you will receive will not look worth the money. Very expensive for the quantity that you receive.
December 2023 by macemasters__
We came down for some food on Saturday night. Marina looked after us really well and did a great job helping us poke fun at our friend! The food was great and the place was really busy too which is great to see. Cheers Marina - Party of Zak ??
December 2023 by James Doughty
Went here before a show at the AO. Food was tasty, they had a singer who made the atmosphere very good and I love all the fuss they make around birthdays.The markdowns come for the service. Firstly let me start by saying our waitress was brilliant and no fault can lie there. Where the service has fallen short is in the kitchen and lack of communication from there. My wife's fajitas never came and we were told twice that it was "just being plated" the rest of our party finished and her food was still not cooked. She was just left with an empty plate, some wraps and cheese, salsa etc.Also, the dips, sauces etc that were supposed to come with our meal didn't arrive.Poor showing from the kitchen.
December 2023 by Brodie Walls
I?m not really one to leave a review and I have been to TGI lots of times before in Scotland and absolutely love their food! However the one in Manchester I think is maybe perhaps poorly managed, due to the service, the food was okays myself and my friend order the same thing and they looked very different in terms of portion size etc, however not the end of the world, what did push me to write this review was when we were ordering I was in mid conversation saying my order then another server came up and ask for a lighter of our current server taking our order. They stopped and then proceed to get them a lighter and come back to us? quite disappointed in terms of customer servers. And made me think of the hygiene level.Hopefully they can learn from this. Thanks :)
December 2023 by Diana Pfukwa
The food does taste nice but the service seriously let everything down. We were sat there for about an hour before we even got our food. When it came, it was a bit cold, and wrong, the sauces we ordered were not brought in. Ordered orange juice but given cordial which they charged us for even though we didn't drink and sent back. The waitress who served us did not know the menu well, we asked when ordering what sides were for which dish so as not to incur additional charges and she confirmed this but when the bill came all our sides had additional costs which increased our bill. Ordered pasta for my little one and I had to send it back as it was appalling. Waiting staff seriously need to be well trained as it spoilt our evening. It was my first time eating back at TJI Fridays after a long while but at this rate, im better off elsewhere
December 2023 by Chris Dawson
Food was satisfactory but overpriced. Service was poor. Young undertrained staff. I have had better experiences in same restaurant. Perhaps it was too busy but shouldn't effect good service. Booked a table but still had to wait in a queue.
December 2023 by Nicola Tuzylak
Ordered a few small veggie dishes here all to come at once. Two of 3 items came and I was left to wonder where the 3rd was. I asked a member of staff and he said he would have a look. He went to the kitchen window and was gone about 5 minutes before he disappeared and did not return to me with food nor an explanation. I then caught the attention of our initial server who I asked again where my vegan loaded fries were. Looking and sounding confused she said she would check the kitchen. Another roughly 5 mins passed and she returned with a version of vegan loaded fries I had never seen. They are a personal favourite of mine as no one does them like TGIs however they looked nothing like what I?m used to. They had what appeared to be shredded chicken or vegan chicken I?m not sure but some form of chicken and an unidentified sauce. I had to wait to attempt to get the servers attention again. When I finally did and explained to her these are not how they are normally served and that the shredded bits looked more like a variation of chicken be it meat or vegan and that it was not the vegan bacon bites. I could not believe it when she tried to insist to me that it was the bacon I said look at it smell it it?s shredded fried chicken/vegan chicken. She continued to insist that it was vegan bacon bites. I also said I ordered the festive ones as when I had those at a different TGIs they came with a gravy-like sauce and were incredible. She looked confused but asked me if I wanted to take the fries back to the kitchen to which I nodded please. Ten minutes or so later she returned with the fires again poorly presented as though they were thrown together. It was also questionable wether or not the bacon was vegan as it tasted different to all the times before but I wasn?t sure so didn?t even bother to ask and wait all over again. Not the best service which is a shame as I love TGIs and this is the first time I?ve been to this one so it?s a poor first impression unfortunately
December 2023 by josh edgar
Not usually one to complain but the service was shocking. Nothing happened how it should, asked for menus, asked to order, asked for another menu for the desserts, asked for the bill. All after waiting and giving them a chance to. Not the worst thing I know but annoying. The worst thing was the prices, small portions now and the £10.25 brownie was awful. With it being one of the most expensive desserts you'd think it would be decent...it wasn't. Please see the picture. £10.25, it also said Brownies...I don't count one brownie in half to be brownies but that might just be me. ?
December 2023 by Jessica Doman
Been here before and loved it but today was not good at all, restaurant was pretty empty but still took a while for orders to be taken and then the unlimited drinks were only unlimited if you flagged down servers and waited ages for them. Kids meal came with starters which is fine but not told before hand and the plate it came on was red hot so couldn't put anywhere near my child, he had fish fingers which were so hot I burnt my lip on them and broccoli which was practically raw so couldn't give to my child due to a choking hazard. I ordered a hot dog with no onion and it came with onion so had to flag down a random server as ours had disappeared and was given no apology and it came back with no fries so had to wait for them too. We were not checked back on during the meal at all and it was just so slow for such an empty restaurant. I've always thought tgis service was great but definitely needs improving in this location, quite an expensive place for rubbish service and not great food!
November 2023 by Glynis Precious
Shocking service, waited over an hour for our food to arrive. When it did arrive the waitress had got the order wrong.My sister and I had ordered a sharing starter to have as a main, it came as a starter, so the rest of the meals in our party weren?t served!When we asked where the rest of the food was, we were met with a young lad, with more attitude than necessary! Advising ?you?ve ordered a starter? when we said we?d requested it as s main, he said ?the waitress has hit it wrong, would you like us to keep it warm for you? No, we?ve waited an hour as it was!!!We advised we were leaving and that we?d pay for the drinks only (as we?d not touched the food that had arrived)? he then proceeded to advise we will be paying for everything we ordered!! So extremely rude.By this point, the sharing starter was stone cold.I advised him to cancel the remaining food order, and as previously advised, we?d pay for the drinks only.He then pushed by me, to remove the food from the table!There was no apologies or explanations, just a rude and arrogant attitude!Prior to leaving, we went to use the facilities, and my word I?m so glad we didn?t eat there!Every single cubicle was dirty and disgusting, left by other customers.Absolutely shocking.The drinks were seriously overpriced too!First time for all of us at a TGI Fridays, and it will certainly be our last!If I could have given a zero for service, I would have done!
