December 2023 by Leila Herandi
Not sure what the other negative reviews are about for this shop. I've been in a couple of times and they've always been friendly and helpful!
December 2023 by Thomas Clowes
I went into the Cross street branch today to get 3 small keys cut.I am well aware of James and his business approach - Timpson's was the obvious choice for my needs.The staff member was grumpy and rude, cut me three small keys having said little to nothing and then charged me £27 for 30 seconds work.I had assumed that I wouldn't need to query the prices up front given the non-intentional marketing James does on social media of the companies fantastic business practices. That was my mistake.I won't visit a Timpsons again.
June 2023 by William Maugham
Fixed the battery in my watch and offered me a lifelong guarantee which was a bit pricey
May 2023 by Nikita Sidorov
Fixed the battery in my watch and offered me a lifelong guarantee which was a bit pricey
April 2023 by Nathan Garry
The guy who runs the shop has an absolute shocker of an attitude
March 2023 by Joe Parsons
My girlfriend had a broken zip on her bag and Phil fixed it in 5 minutes and refused to be paid for it. Lovely man, super generous
March 2023 by Mariusz Kwasniewski
Avoid this shop!I visited the branch 14:30 20/03 to take a passport picture and was served in 5min by a grumpy employee. I didn't mind as was in rush. Visited Embassy right after where I was advised picture didn't meet passport standards - my eyes were too dark.Came back to the shop to request a refund and was advised the picture's been checked by Timpson's software and it met the passport criteria - wouldn't be sold otherwise. Conviently, I wasn't given a receipt (which I was later told I should've asked for - it's not a default) and picture brochure wasn't filled out by employee (which should've been signed-off). I'm going to report this to someone higher up in the company and hoping for a refund..Edit: I've contacted Timpson's customer support with a complaint and it was resolved within two hours. I received compensation in form of vouchers and the support was excellent.
January 2023 by Vivek Raju
Fast service but a bit expensive compared to other places.
December 2022 by Imran Hakeem
very rude behaviour, no ethics even he doesn?t know who to speak with ladies, sham on you to run business like this, never recommend anyone to go there. Pathetic if he doesn?t take any interest in work close that business and do something.
December 2022 by Thomas S'cruz
I came for key cutting service today but i was totally blown away by the sales person / shop keepers way of talking. Rudest person I have ever come across. From starting till end of the conversation he was extremely rude, unpleasant. It felt as if he is not happy serving customers AT ALL. Felt so uncomfortable.
November 2022 by Kate Conroy
Very helpful.
July 2022 by charlotte woods
Rudest and grumpiest employee in the world! Makes you feel very uncomfortable in the shop. Very aggressive attitude towards me when I queried the price (£8 for one standard key). Will not be returning.
August 2021 by Gabriele Alejandro
Extremely rude and abrasive employee. He didn?t acknowledge me upon entering the store and just stood there looking annoyed. Didn?t thank or say hi or goodbye.It?s baffling how someone with such poor manners and work attitude is allowed to work for Timpson who pride itself on hiring good people.
April 2021 by M
Visited the shop to get a key cut. The shopkeeper was abrupt and rude the whole time. Said he needed to see the lock before he could cut me a key - can't imagine when he ever does this in reality. The key he cut for me looked like it had been made by a toddler. It worked, but it was the roughest job ever. I won't be using this branch again.
July 2020 by dave thomas
Totat waste of time , wouldn't cut a car key blade unless I bought compleat key from them
