January 2024 by Michael
Extremely disappointed and frankly annoyed at the service we received here today. Having used Trailfinders for our trip to California last year, which was excellent, we were very excited to come in and plan our trip to Australia for next January. All we really wanted today was some advice and guidance on planning our route as we knew we were too early for flight prices. Considering the fantastic service we received previously, we were confident that Trailfinders would be able to help us out again.Unfortunately, this was not the case. We completely understand that not having the flights available can make things slightly more difficult, but as soon as we mentioned the dates to our agent, we felt that they instantly checked out and were not interested in helping us. We knew roughly the places we wanted to go to but having never been to Australia before we really needed some professional advice on figuring out the smaller details. From the moment we sat down, we were made to feel very unwelcome, uncomfortable and almost an inconvenience.When we came in last year, we were also too early for the flights, but the agent we spoke with then was really helpful in planning our route, giving us advice and even offered to call us when the flights became available - which is all we really wanted this time. However, we felt that the agent we saw today was very dismissive and even negative towards us, which is the last thing I was expecting when we would be potentially spending thousands of pounds with yourselves. All in all we were sat at their desk for about 10 minutes before they ended the conversation by referring us to the brochure which we had already looked at before coming into the store. We left the store today feeling deflated and not full of the excitement you would expect to feel after discussing a trip of a lifetime. We will not be using you for this trip or any other trip in future.
January 2024 by Gillian Neale
Great service from knowledgeable and helpful staff.
January 2024 by Ellis Barnett
Huw Williams was excellent. We told him what we wanted and he made recommendations and sorted out a very good package for us and gave us tips on saving money. 3 hours after leaving he phoned me to say he had got us seats together on all flights at no extra cost. Would highly recommend. Thanks Huw
December 2023 by Lisa Futia
Great service, even better holiday!We booked our honeymoon to Thailand with James Firth at the Deansgate, Manchester branch, and from the first visit in branch all the way up to a check in call once we landed back from our holiday, we were looked after by James.His recommendations of hotel, activities and the time he spent with us in branch, were a superb reflection on James and his professionalism. We will be using Trailfinders again!
December 2023 by Suda Sat
Nice place for shoping
December 2023 by Andrew Law
Always get great service and advice when visiting Trailfinders, much more than a travel agent. The travel consultants are knowledgeable and they have specialists for all parts of the world. Paul Hills has always given us great service, advice and works hard to ascertain exactly what you want, then finds the best options for you. My go to place for long haul travel.
October 2023 by Nooreddin Amershi
Most helpful travel agents.
September 2023 by Steve Slattery
Booked a short break in Dubai with trailfinders in Manchester. Other than the actual shop experience the overall experience with them was flawless. We had an issue with my wife?s visa and the tele staff were absolutely brilliant and super helpful, they called back when promised and I felt that they really are about everything going perfectly. The flight, transfers and hotel surpassed all my expectations and I would not hesitate booking with them again. I think in future I would just avoid the shop as it didn?t really impress me that much and the staff there were a little indifferent with a walk-in booking.
September 2023 by Joan Cassin
A fantastic experience where we discussed our holiday requirements with Mark Flaherty, our travel consultant. He talked us through several holiday options and we were more than happy to confirm our booking.
September 2023 by Tony Rosenthal
After a brief hiccup with our plans, our trip to Venice and transfers went smoothly. Hotel was great and a short walk to St Mark's square. I would give 4.5 / 5 but there is no facility to do this. The agent was unavailable at the time of enquiry but a minor quibble at the end of the day.
August 2023 by Phil West
I've never used a travel agency before - always opting to book flights, hotels, excursions etc myself. However, my sister recently booked a holiday to peru for us and our respective partners using Trailfinders, and I was blown away with how well organised it was. I can't comment on the process of arranging the holiday as I wasn't involved in this, however can certainly comment on our experiences whilst on the trip. My wife and I have since said this was one of, if not the, best holiday we have been on. All of the guides we met in peru were amazing, and were always waiting for us in the right place at the right time. Is the price higher than if you were to book it all yourself? Probably yes. However, that additional price is worth it for the peace of mind you get that you'll be taken safely to where you need to be with a friendly local host who has a wealth of knowledge and passion about what they are speaking to you about. Definitely a trip of a lifetime, and would not hesitate to use trailfinders again in the future for multi city trips like this.
August 2023 by Mike Hindson-Evans
Excellent, knowledgeable. Once my work commitments are finalised, we shall be back to book the NZ and Oz expedition.Paul 's knowledge confirmed our confidence in Trailfinders as our travel agent of choice. 12Aug2023
July 2023 by Eric Lowe
Always good, sound advice, used them many times over the years and cannot commend them highly enough. On our last trip our flight was cancelled on the day, Aer lingus didn't want to know but one call to trailfinders and a replacement flight was found and our cruise saved.
July 2023 by Fiona Beach
Staff very helpful and very knowledgeable. They can help with everything from flights only right up to full luxury package holidays and everything in between. They are the only travel agent I use as they listen to what I want and work with me to get me what I want, not what is best for them.I can't recommend them highly enough.
July 2023 by Graeme Richardson
James was extremely helpful when booking our holiday. Courteous and knowledgeable.
