September 2021 by Robila C
Had a brilliant experience at TSB by one of the staff member called Jayshiri. Opened my son's under 19s acc and made him feel important and involved. Explained everything to him and answered his queries. He said she was fab
August 2021 by Liam MacLeod
Lack of counter service has made my banking experience far more difficult than it needs to be. I am disabled so being forced to use the ATM's is unacceptable. TSB recently closed my local branch and as there is no post office near me I'm stuck having to travel into the city centre just to withdraw cash. I like many others rely on counter services and the withdrawal of them for the sake of \\\"being modern\\\" is a huge downside.
July 2021 by Sue Collins
Having had a nightmare trying to get back to online banking,i called into the Manchester branch where i was greeted by Gerri who was absolutely amazing \\u0026 sorted the problem out.\\nGreat job many thanks .Gerri deserves promotion .
March 2021 by Sophie Davies
On behalf of Gareth Davies - on my visit to Manchester I experienced trouble with Internet banking. I was unable to sort it out via phone call. Called into this branch where Gerri and her team continued to find a solution until the issue was resolved. Excellent welcome, and customer service. Thank you to all.
December 2020 by Sandra Saunders
THE LOCATION IS OK!!!!. NO COUNTER SERVICE ANYMORE WHICH I FIND DISAPPOINTING. CAME ACROSS A EXTREMELY RUDE AND CONDESENDING STAFF MEMBER. I SUGGEST HE SHOULD BE RE-TRAINED!!!!. TREAT PEOPLE WITH RESPECT IF YOU DON'T LIKE YOUR JOB LEAVE!!!!
October 2020 by Downtown Entertainment
Extremely rude staff, dumb Blondie manager, she rather ask Customer to leave, before greeting them.\\n\\nCan't take this any longer, switching to any other asap.
September 2019 by Ad Lynch
A great space and helpful staff.
September 2019 by meemy deem
Not a proper branch where you can withdraw money etc. It's digital only, in fact there is no proper tsb branch anywhere in Manchester city centre, I would not recommend opening an account with them.
September 2019 by Declan Oloughlin
You cannot withdraw cash from this branch other than at the cash machine which is useless if you need more than £500.
July 2019 by MrRick283 .
Can't take out more than £500, what is the point of having a branch where you can't even take your own money out?
July 2019 by Jamie Redhead
Unhelpful
February 2019 by Alexius Hoopakele Ae
New location is stunning and opening hours are super convenient. I can do my banking late evening. Amazing. Colleagues are professional and helpful. More space, and ATM machines!!! Old branch is history now :) Keep up great job!
September 2018 by Elizabeth Darko
Well i wont say love this place it's fine like any bank with queues
August 2018 by Aaron Malek
Slow. Often have to wait over 10 mins just to see a cashier, even when there's no queue.
July 2018 by natalie burns
Amazing people and very helpful.
New system is having some issues but staff not at fault.
