November 2023 by Alex McManus
Me and my girlfriend decided to pop in during our trip to Manchester hoping to find some information about cruises.We have never cruised before and were unsure if it was for us.Nichola was fantasic, very helpful and personal. Her enthusiasm and knowledge put our minds at ease and confirmed our holiday for next year.Big thanks to Liam who was very friendly and could answer any question you had about the different options available. Great service from both who took their time and didn't rush us into booking something.Big thanks to TUI market street, Manchester for the great customer service.
October 2023 by Claire curtis
Booked a wonderful holiday with Julie last year. She was amazing really knowledgeable and added things that we didn?t know about. Had an amazing time. It was so good that we booked another trip with her yesterday. Would definitely recommend.
October 2023 by Alison Curtis
Went in yesterday and met with Julie. This is the second time that she?s helped us plan our holiday and she was fantastic. She always really listens to what you want and is really knowledgeable about what is available. I couldn?t recommend her more highly!
September 2023 by Jessica Scorah
Booked a getaway to Milan through Hallie. We had the best time thank you to hallie?s amazing knowledge, she was reassuring with a great service. Will definitely book though tui again :)
September 2023 by Liam Bradley
I have recently booked a holiday at this this store and was greeted by a bubbly young lady called Hallie. Great service from her and booked the holiday with ease due to the great advice given from her about my holiday to Paris. I will DEFINITELY be booking again ?? ??
September 2023 by Leigh Hardman
Went in today to look at booking something as had been struggling to decide on a holiday scrolling through all the options on a phone. Julie was amazing, listened to all preferences and requirements and made some great suggestions and offered brilliant advice, a lot of it base on personal experience which was greatly appreciated. Julie was patient and really understood what we were looking for and genuinely wanted to help find the perfect holiday that met all requirements and preferences. Really happy with the holiday chosen and even offered some advice on cruises when mentioned that might be a second holiday option for next year. This is the second holiday booked here in person and will definitely be back for the next one over endlessly scrolling on a phone. Will definitely be back to talk to Julie about cruises at some point, thanks again!
September 2023 by Shaun Webb
Our experience at the TUI store was deeply disappointing. Despite clearly expressing our priority for afternoon flights (due to being unable to return home on later ones) with Julie, the final booking had incorrect flight times and baggage allowance. We all unfortunately missed the error at the time of confirmation and had to pay extra for the flights once we had noticed. We only booked the holiday less than a week before going but the lack of accountability from TUI staff was disheartening. As customers, we expected better service and more understanding. Be cautious and double-check everything before confirming your booking. They were unable to help us in the end (although Nicola tried for us) and have wasted money on a trip as they wont do refunds. We will not book through the store ever again and has put me off TUI completely.Edit: even after calling them (they sound nice in the reply) they are just dismissive and won't accept any fault. Will escalate to the regional manager.
September 2023 by Wayne Eastman
I have used Julie at TUI a couple of times to book my holidays and in an ever popular world where everything is done via internet, it will never beat the face to face contact and friendliness of Julie, who is phenomenal at her job, helpful and ace to deal with.Thanks Wayne & James
September 2023 by Thomas Whitton
Had a fantastic experience in the Arndale Tui shop, all the team were so helpful and reassuring. Nothing was too much for them, especially Jen and Donna. Will definitely be back for the next holiday booking!
September 2023 by Jasmin Pollard
Booked another holiday with Julie. As always easy & smooth and possible, very accommodating to what I like from a holiday and awnsers all my questions with patience. She's a fantastic member of your team! Thanks Julie!
August 2023 by Dougie
Class service, great staff and an amazing holdiay. Top marks for Liam who sorted my dream holiday!!! Thank you so much! ??
August 2023 by Jacki Warner
Called in to book our holiday for 2024.Julie was as always helpful, patient,and extremely informative on the hotel/area we are going to. All the staff are very pleasant. But we came away feeling Julie had gone the "extra mile" for us . Thank you
August 2023 by Molly Fifield
Becky was incredible at helping me search for my last minute break, finding the best deal, meeting our needs. I would recommend to everyone, so lovely and caring. Very helpful and enjoyable experience!
July 2023 by Dom Bebbington
We had a very stressful morning due to news of the Rhodes fires. As a result, we visited the TUI store on market street to try and sort an alternative holiday. Nicola, one of the advisors, was extremely helpful and we managed to rebook to Crete. She managed to find us a stunning hotel for the same price. We are very thankful for all the help and advice she has given us as sorting this alone would have added to our stress levels. We are very much looking forward to our holiday. Thanks again, Nicola.Dom and Callum
June 2023 by Chris Hughes
Absolutely amazing service from the TUI Market St team. Really made me feel like I was already on holiday! The manager, Papi (or Paco?) Was really welcoming!
