November 2023 by Paul Collins
friendly , pleasant helpful staff , nothing too much trouble . enquiry and transaction handled extremely efficiently and was able to charge my phone and have a complimentary coffee. great way to do financial business even if it was only enough to make sure my council tax is paid . everyone will get treated the same
October 2023 by Polly Inglis
Second time I have been in this branch- very nice staff however the set up in this particular branch is a bit off seems more like a cafe with young girls on their phones and giggling which is fine but I was in getting large amounts of money out which seemed to bewilder the staff and there is no security in here? the girl who helped didn't ask for any ID which I found a bit odd aswell . considering changing bank after the experience and also why is there only one branch? It is very hard for people to get into manchester city centre just to speak with an alleged banker - Gentleman Yaw was very nice and met my needs I dont mean to be harsh but it just doesn't feel like a bank and I preferred clydesdale I understand everything us going cashless but things were alot easier few years ago-
October 2023 by J
Is this a bank or a coffee shop? Plenty of staff stood by on laptops looking busy, but only one person actually dealing with customers.What?s the point in having such a large space? If no banking is actually happening? This will be gone this time next year
April 2023 by rosemary l
Appalling customer service from Virgin Money they insult their customers and do not deal with customer complaints in the appropriate manner and sending automated letters that have not even been dealt with have received email that virgin has not sent over the complaint form or response from me to the financial ombudsman and they are waiting for the complaint letter from Virgin they have closed my complete without my knowledge please reopen this as I will be taking further action with the FCA trading standards and going to the media about how corrupt this bank is and how they treat their customers .You close complaints unnecessary and the matter has not been resolved! You do not respond letters sent or emails you avoid dealing with people as your customer service is horrendous and the bank are scam artistsTrying to offer a measly 30 quid is not going to suffice re open my complaint and you will be hearing from my solicitor
January 2023 by Leon Thomson
Very helpful staff you walk in and a stunning coffee girl greets you but wait she works within the bank very good at coffee drinks ?overall it is a relaxed place more laid back set up than a normal bank ?
January 2023 by Norman Wotherspoon
There's always a smile and a welcome when I visit. I honestly recommend virgin money for anyone who is unsure.
December 2022 by Tariq
Friendly, helpful, proactive and engaging.I own many businesses and many branches hate the administration of thousands of cheques each week.These guys not only take them without looking disgruntled and annoyed but they seem to value and enjoy the workload.The store manager has set the culture and given out training to a high standard and my director Jack can?t praise this store enough.Bravo to you, keep it up, virgins best branch in the north.
October 2022 by Ian Dobbin
Terrible customer service. Unhelpful and ill informed. Won?t be using again and has put me off Virgin Money.
June 2022 by Sam Masson
Closed on Saturdays. Virgin Money are the new bank with 1950's opening hours.
February 2022 by Lee Kirkby
Nice staff.I was surprised that I couldn?t make a faster payment using the machine inside. They did try on a laptop but it didn?t seem to be working. Much preferred the Lounge on King St , this was a bit empty and bare , lots of staff though.Would be better having Virgin Holidays in there and they could rent some space.The place just seems too big and I would be surprised if it was still there in five years.
February 2022 by kpr dvstgr
Tried to use the app to scan a cheque but had difficulties so went into the branch on Market Street. Never deposited a cheque before but their staff were so helpful, Tiki showed me how to use the machine and I was in and out within a couple of minutes, plus the money was in my account within a few hours! Excellent customer service all round.
December 2021 by simon
Why couldn?t anyone in the shop cancel a payment that goes out of my account every month ?
October 2021 by Elliot Jones
Without a doubt the worst banking service i have used.Stores are never open, it's impossible to get hold of anyone on the phone and there is no email or chat function to get urgent matters resolved.I wouldn't take the risk
March 2021 by Karim Abdalla
The nice lounge compensates for the amount of useless staff who works there honestly.I came for a print of a bank statement and was asked if I couldn't do it myself, and I simply told them that the online one does not look like the original that's supposed to come every month. Before Virgin took over I never had to pay for a print of a document required by law now it seems that I have to pay £5 for a piece of paper. Took 20 minutes for a print on full lockdown when there was no customer and more than 5 staff members were there. Guess moving a carpet was more important.
September 2020 by Mohammed
Absolutely appaling, went in branch on 2 appointments and was advised will get call to advise on the status of a business bank account application, it's over a week and I haven't had a call back and instead I have called up twice and the first time I was advised they no nothing about this even though half of the application was saved and I had a reference number and the second time I was advised of a call back and it's been 3 days and nobody has called. Not even worth the 1 star.